Expedia's main customer service number and what it covers

Expedia's general customer service line is 1-800-EXPEDIA (1-800-397-3342). This number handles most booking questions, cancellations, changes to existing reservations, and billing issues. The line is open 24 hours a day, 7 days a week.

When you call, you will reach an automated system first. It will ask you to select your issue type — hotel, flight, car rental, or vacation package — before routing you to the right department. Having your confirmation number ready will speed up the process, though the system can also look up reservations by phone number or email address.

Wait times vary by time of day and season. Early morning (before 8 a.m. Eastern) and late evening typically have shorter queues. Peak travel seasons — summer, winter holidays, and spring break — can mean 30 minutes or longer on hold.

Key Takeaways

  • Expedia's main phone number is 1-800-397-3342, available 24/7 for most booking and account issues.
  • Have your confirmation number or the email address associated with your booking ready before calling.
  • The automated system will ask you to categorize your issue (hotel, flight, car, or package) to route you to the correct department.
  • Wait times are shortest early morning and longest during peak travel seasons and holidays.
  • For hotel-specific problems, some properties have direct contact information that may resolve issues faster than the main line.

Reaching specific departments

Expedia does not publish separate phone numbers for different departments — all calls go through the main line and the automated system sorts them. However, you can speed up routing by selecting your issue type accurately at the prompt. If you choose "hotel" when your problem is a flight, you will be transferred after waiting, which adds time.

For hotel reservations specifically, you can sometimes bypass the main line by calling the hotel directly. Your Expedia confirmation email includes the hotel's phone number. Hotels can often resolve room changes, late arrivals, or special requests without involving Expedia, and they have when ready access to your reservation.

If you booked a vacation package (hotel plus flight together), the main Expedia line handles changes to either component. Packages cannot be split or modified through individual suppliers.

What to have ready before you call

Gather these details before dialing to avoid repeating information or being transferred multiple times:

  • Your Expedia confirmation number (found in your confirmation email and in your Expedia account under "My Trips")
  • The email address or phone number you used to book
  • Your payment method (the last four digits of the card you used)
  • Travel dates and the names of travelers on the reservation
  • A description of your issue in one or two sentences

If you are calling about a problem with a specific hotel or flight, also have the hotel name or airline confirmation number. This prevents the agent from having to search through your entire itinerary.

When the phone line is not your fastest option

For straightforward changes — like updating a phone number, adding a special request, or checking a reservation status — logging into your Expedia account online or using the mobile app is often faster than calling. You can view your full itinerary, see cancellation policies, and make some changes without speaking to anyone.

Expedia also offers live chat through its website and app. Chat wait times are often shorter than phone wait times, and you have a written record of the conversation. Chat is available during business hours (typically 6 a.m. to midnight Eastern, though hours vary by season).

Email support exists but is slower — responses typically take 24 to 48 hours. Use email only for complex issues that require documentation or when you need a written record for a dispute.

International phone numbers

If you are calling from outside the United States, Expedia has local numbers for many countries. These are listed on the Expedia website under "Contact Us" — look for your country in the dropdown menu. Calling a local number is usually cheaper than calling the U.S. number from abroad, though wait times may be longer depending on the country.

The local numbers connect to the same reservation system as the U.S. line, so your confirmation number and booking details work the same way. If you cannot find a local number for your country, the U.S. number will still work, but you may incur international calling charges.

Handling common issues over the phone

Some problems resolve faster on the phone than online. If you need to cancel a reservation and receive a refund, the agent can process it when ready and tell you when the money will appear in your account. If you are disputing a charge or reporting fraud, speaking to someone allows you to explain the situation in detail and get a case number on the spot.

For changes to flights or hotels — like moving your dates, switching to a different property, or adding travelers — the agent can check availability and pricing in real time and lock in a rate before you hang up. Online, you often have to complete the change and then wait for confirmation.

If your issue involves a refund or credit, ask the agent for a reference number and the expected timeline. Write this down. If the refund does not appear by the date given, you have documentation to reference in a follow-up call.

What to do if you cannot reach anyone

During extremely busy periods, the phone line may have a wait so long that Expedia offers to call you back instead of keeping you on hold. If this option appears, take it — you will not lose your place in the queue, and you can hang up and use your phone for other things.

If the line is consistently busy or you are unable to reach a representative, try calling at an off-peak time: weekday mornings before 10 a.m. Eastern or late evening after 9 p.m. Eastern. Avoid calling on Friday afternoons, Saturday mornings, or the day before a major holiday.

If you have a time-sensitive issue — like a flight departing in the next few hours — mention this to the automated system or to the first agent you reach. Time-sensitive cases are sometimes prioritized or escalated to a supervisor who can make exceptions.

Frequently Asked Questions

Do I have to pay to call Expedia customer service?

No. The 1-800 number is toll-free within the United States. If you are calling from outside the U.S., you may incur international calling charges unless you use a local Expedia number for your country. Check your phone plan or ask your carrier about international rates before calling.

Can I reach Expedia through social media or email instead of calling?

Yes. Expedia monitors its Twitter and Facebook accounts and responds to direct messages, though response times vary. Email support is available but typically takes 24 to 48 hours. Live chat on the website or app is usually faster than email but slower than phone during peak times.

What if I need to cancel my reservation after hours?

You can cancel online through your Expedia account at any time, even after hours. Log in, go to "My Trips," find your reservation, and select "Cancel." You will see the refund amount and timeline when ready. If you need to discuss the cancellation or have questions about the refund policy, call during business hours.

Will Expedia refund me if I call instead of canceling online?

The refund amount and timeline are the same whether you cancel by phone or online. The refund is based on the hotel or airline's cancellation policy, not the method you use to cancel. Calling may be useful if you want to ask about exceptions or discuss your options before confirming the cancellation.

How long does it take to get a refund after I call?

Expedia typically processes refunds within 5 to 10 business days after you cancel, though the exact timeline depends on your bank or credit card company. The agent will give you a specific date when you call. If the refund does not appear by that date, call back with your confirmation number.