Expedia's main customer service phone number and what it covers

Expedia's general customer service line is 1-800-EXPEDIA (1-800-397-3342). This number handles most booking questions, cancellations, changes to existing reservations, and billing issues. The line operates 24 hours a day, 7 days a week.

Wait times vary by time of day and season. Early morning (before 8 a.m. Eastern) and late evening (after 9 p.m. Eastern) typically have shorter queues than midday. During peak travel seasons — summer, winter holidays, and spring break — expect longer holds regardless of time.

When you call, have your confirmation number ready. Expedia will ask for it before discussing your reservation. If you booked through a partner site or used a third-party payment method, the agent may need additional details about how you paid.

Key Takeaways

  • Expedia's main phone line is 1-800-397-3342, open 24/7 for booking changes, cancellations, and account questions.
  • Having your confirmation number ready before calling will speed up the process and reduce hold time.
  • For hotel-specific issues after you arrive, calling the hotel directly is often faster than going through Expedia.
  • Expedia's website chat and email options work for non-urgent questions and may have shorter wait times than phone during peak hours.
  • If you booked a flight, rental car, or package deal, the airline or rental company may need to handle changes directly depending on what you're changing.

When to call versus using chat or email

Phone works best for urgent changes — canceling a reservation before a trip, fixing a payment error, or handling a problem that happened during travel. If you need an answer within hours, call. If you can wait 24 to 48 hours, the website chat or email often has a shorter effective wait time because you don't sit on hold.

Expedia's website chat is available during business hours (roughly 6 a.m. to midnight Eastern, though this varies by season). Chat queues are often shorter than phone queues during midday, but chat agents sometimes take longer to respond to each message than a phone agent would to answer a question.

Email through the website contact form reaches Expedia's support team but typically takes 24 to 72 hours for a response. Use email for detailed questions that don't need an when ready answer — for example, asking about a refund policy for a specific booking or requesting documentation for a dispute.

Phone numbers for specific travel components

If your issue involves only a flight, rental car, or hotel, you may get faster help by calling the provider directly rather than Expedia. Airlines and rental car companies handle their own cancellations and changes, and they can often process them faster than Expedia can.

For hotels, calling the property directly is usually the fastest route for questions about your stay, room changes, or special requests. The hotel has access to your reservation through Expedia's system and can often resolve issues on the spot. Use Expedia's phone line only if the hotel cannot help or if you need to cancel the entire booking.

If you booked a package (flight plus hotel, or flight plus rental car), Expedia handles the overall reservation, but changes to individual components may route through the airline or rental company. The agent on the main line can tell you which company needs to make the change.

What to expect when you call

After you dial, you'll hear an automated menu asking whether you're calling about a current reservation, a past trip, or a new booking. Select the option that matches your situation. The system may then ask for your confirmation number or phone number associated with the account.

If you're calling about a reservation that's within the next 72 hours, the system may route you to a priority queue. If you're calling about a trip that's further out or a past booking, you'll join the standard queue.

Once connected to an agent, have ready: your confirmation number, the dates of your trip, the names of travelers, and a clear description of what you need. Agents can see your full booking details on their screen, but they move faster when you can tell them the specific issue upfront.

Handling refunds and disputes by phone

If you're calling about a refund, the agent will check the original payment method and the reason for the refund. Refunds to credit cards typically process within 5 to 10 business days after Expedia approves them, though your credit card company may take additional time to post the credit. Refunds to debit cards can take longer — sometimes 10 to 30 days depending on your bank.

If you're disputing a charge or believe you were overcharged, the agent can review the booking details and may issue a refund or credit when ready. If the dispute is complex — for example, you believe a price-match may provide applies — the agent may escalate it to a supervisor or send it to a specialized team, which can take several business days to resolve.

Keep your confirmation email and any screenshots of prices you were quoted. If you need to follow up on a refund or dispute, reference the case number the agent gives you at the end of the call.

International calls and language options

The 1-800 number works only from within the United States and Canada. If you're calling from outside North America, Expedia's website lists country-specific phone numbers under the "Contact Us" section. These numbers vary by location and may have different hours than the main U.S. line.

The main U.S. line offers Spanish-language support. After the initial automated menu, you can select Spanish, and you'll be routed to a Spanish-speaking agent. Wait times for Spanish-language support are sometimes longer than for English, depending on call volume.

Frequently Asked Questions

Will Expedia charge me to call customer service?

No. The 1-800 number is toll-free within the United States and Canada. If you're calling from a cell phone, standard cell phone charges may explore depending on your plan, but Expedia itself does not charge a fee for the call.

Can I schedule a callback instead of waiting on hold?

Expedia does not offer scheduled callbacks through the phone line. However, if you use the website chat during business hours, you can sometimes request a callback, and an agent will call you back within a few hours rather than making you wait in a chat queue.

What if I'm calling about a trip that's happening right now?

Tell the agent when ready that you're traveling. They'll prioritize your call and can often resolve urgent issues — like a missing hotel confirmation or a flight change — while you're on the phone. Have your confirmation number and any relevant booking details visible before you call.

Do I need to call if I just want to cancel my reservation?

You can cancel most reservations through the Expedia website without calling. Log into your account, find the booking, and select "Cancel Reservation." You'll see the refund amount and timeline when ready. Call only if the website cancellation option doesn't appear or if you need to discuss the refund terms with an agent.

What happens if I call outside of business hours for chat?

The phone line is available 24/7, so you can always call. If you prefer chat, you can start a chat session during business hours (roughly 6 a.m. to midnight Eastern), or you can send an email through the website contact form and expect a response within 24 to 72 hours.