Expedia Canada's main phone number and what it covers

Expedia Canada's customer service phone number is 1-800-397-3342. This line handles booking questions, changes to existing reservations, cancellations, and problems with flights, hotels, car rentals, and vacation packages booked through Expedia.ca. The line is open seven days a week, typically from early morning to late evening, though hours vary by season and demand.

When you call, have your confirmation number ready — it's the fastest way for an agent to pull up your booking. You'll find this number on your confirmation email, on the Expedia.ca website footer, or in the Expedia mobile app under Help.

Wait times can be long during peak travel seasons (summer, holidays, spring break) and during business hours on weekdays. Early morning or late evening calls often connect faster. If you're calling from outside Canada, you may reach a different support centre; confirm the number on Expedia.ca before dialling internationally.

Key Takeaways

  • Expedia Canada's main phone number is 1-800-397-3342, and it handles all booking types including flights, hotels, car rentals, and packages.
  • Have your confirmation number ready before calling, as agents use it to locate your reservation quickly.
  • Call early morning or late evening on weekdays to avoid long wait times, especially during peak travel seasons.
  • The phone line is open seven days a week, though exact hours vary by season and current call volume.
  • International callers should verify the correct number on Expedia.ca, as calls from outside Canada may route differently.

What you can and cannot do over the phone

Expedia agents can modify or cancel most bookings, refund money to your original payment method, answer questions about your reservation, and help troubleshoot problems with your booking. They can also discuss payment issues, missing confirmations, and changes to flight times or hotel details that happened after you booked.

You cannot make a new booking over the phone — Expedia requires new reservations to be made through their website or app. If you need to book a flight or hotel, the agent will direct you to Expedia.ca or the mobile app. Some agents may offer limited help if you're unable to use the website due to a technical problem, but this is not may provide.

When to call versus using online chat or email

Call the phone line when you need an when ready answer or when your issue is complex — for example, if you need to cancel a non-refundable booking and discuss your options, or if a flight was cancelled and you need to rebook quickly. Phone agents can often make decisions on the spot that email support cannot.

Use the online chat feature on Expedia.ca or the mobile app if you have a straightforward question, want to avoid hold times, or prefer written documentation of the conversation. Chat is usually faster than phone during peak hours and gives you a transcript you can save. Email is slowest but works if you're not in a rush and want to send detailed information or screenshots.

If you're dealing with a cancelled flight, missed connection, or other travel emergency, phone is almost always the better choice because agents can rebook you when ready rather than waiting for an email response.

What to have ready before you call

Gather your confirmation number (found in your booking confirmation email), your name as it appears on the reservation, and the email address you used to book. If you're calling about a flight, have your booking reference and flight dates. For hotel or car rental issues, have the property name and reservation dates.

If you're calling about a refund or payment problem, have your credit card or payment method details available, though you won't need to read the full number aloud — the agent will ask only for the last four digits. If you're disputing a charge, have your bank or credit card statement open so you can reference the transaction date and amount.

Write down the main issue you're calling about in one or two sentences. This helps you explain the problem quickly when the agent picks up, which reduces hold time and speeds up resolution.

Phone numbers for specific situations

The main number 1-800-397-3342 handles nearly all customer service needs. However, if you're calling about a flight that was cancelled by the airline (not by Expedia), the airline's customer service line may be faster — Expedia agents will often transfer you or provide the airline's direct number.

If you booked a vacation package that includes multiple components (flight, hotel, car rental), the main Expedia number still handles it, but the call may take longer because the agent needs to coordinate across multiple services. Have all confirmation numbers for each component ready.

For billing disputes or fraud concerns, the main line can transfer you to the appropriate department, but calling during business hours (Monday to Friday, 9 a.m. to 5 p.m. Eastern) usually connects you faster to someone with authority to investigate.

What to expect during your call

When you call, you'll hear an automated menu asking you to select your issue — for example, "Press 1 for flight changes, Press 2 for hotel questions." Select the option closest to your problem. You may then be asked to enter your confirmation number using your phone keypad, which helps route your call to the right department.

After the automated system, you'll wait on hold. During busy times, this can be 15 to 45 minutes. Expedia does not offer callback options on the phone line, so you'll need to stay on the line. Some agents will give you an estimated wait time; others will not.

When an agent picks up, they'll confirm your name and booking details, then ask how they can help. Be clear and direct about your issue. If the agent cannot resolve it, they may transfer you to a supervisor or specialist — this usually adds another 5 to 10 minutes of hold time.

Troubleshooting common phone issues

If you reach a message saying the line is full or unavailable, hang up and try again in 15 to 30 minutes. During extreme peak times (major holiday weekends, widespread flight cancellations), Expedia may temporarily close the phone line to manage volume. In those cases, online chat or email may be your only option.

If you're calling from a cell phone and the call drops, call back when ready — you'll usually be placed back in the queue without losing your place, though this is not may provide. If you're calling from outside Canada and the call won't connect, check that you're dialling the full number including the 1 before the area code, and confirm with your phone provider that international calls are enabled on your account.

If an agent disconnects you or transfers you and you get cut off, call back and have your confirmation number ready. Explain that you were just transferred, and the agent can often pull up notes from your previous call and continue where you left off.

Frequently Asked Questions

Is there a different phone number for Air Canada bookings made through Expedia?

No. All bookings made through Expedia.ca, regardless of airline, go through the main Expedia Canada number 1-800-397-3342. However, if your issue is specific to the airline (like a flight change made by Air Canada), the agent may transfer you to Air Canada's customer service line.

Can I reach Expedia Canada by phone if I booked through a travel agent?

If you booked directly on Expedia.ca or the Expedia app, you can call the main number. If you booked through a travel agent who used Expedia's system, contact your travel agent first — they may need to handle the change on your behalf. Your confirmation email will clarify who to contact.

What if I'm calling about a booking made on Expedia.com (US site) instead of Expedia.ca?

Call Expedia's US number instead: 1-800-EXPEDIA (1-800-397-3342 is Canada-specific). The Canadian line may not have access to US bookings, and routing you will waste time. Check your confirmation email to see which site you booked through.

How long does it usually take to get through to an agent?

Wait times range from 5 to 10 minutes during off-peak hours (late evening, early morning, weekdays outside summer) to 30 to 60 minutes during peak times (summer, holidays, weekends). Major travel disruptions can push wait times even longer. Calling outside business hours often reduces wait time significantly.

Can I schedule a callback instead of waiting on hold?

Expedia Canada's phone line does not currently offer scheduled callbacks. You must stay on the line or hang up and call back later. Online chat sometimes has shorter wait times and may be a better option if you want to avoid holding.