Expedia's main customer service number and what it covers

Expedia's general customer service line is 1-800-EXPEDIA (1-800-397-3342). This number handles most booking questions, cancellations, changes to existing reservations, and problems with flights, hotels, car rentals, and vacation packages. The line operates 24 hours a day, seven days a week.

When you call, you will reach an automated system first. It will ask you to select your issue from a menu — for instance, "press 1 for existing reservations" or "press 2 for new bookings." Selecting the right category moves you to the correct department faster. If you are unsure which option fits your problem, selecting "existing reservations" usually gets you to a person who can redirect you if needed.

Wait times vary by time of day and season. Early morning (before 8 a.m. Eastern) and weekday afternoons tend to be slower. Holiday periods and travel disruption events (weather, airline strikes) create longer queues. If you reach a busy period, you can ask the automated system to call you back instead of holding.

Key Takeaways

  • Expedia's main phone number is 1-800-397-3342, available 24/7 for reservations, changes, and cancellations.
  • The automated menu routes you by issue type, so selecting the correct category reduces your wait time.
  • You will need your confirmation number or the email address used for your booking when you call.
  • Expedia also offers phone support through the Expedia app and website, which may show shorter wait times than the main line.
  • If you booked through a third-party site or travel agent, that organization may handle your support instead of Expedia directly.

What information to have ready before you call

Gather these details before dialing so the agent can locate your reservation quickly. Have your confirmation number — a six-character code Expedia sends in your booking confirmation email. If you cannot find it, have the email address you used to book and your last name. The agent can pull up your reservation with any of these.

For hotel or car rental changes, also have the dates of your stay or rental and the name of the property or rental company. For flight changes, know your departure and arrival cities and your travel date. If you are calling about a refund or dispute, have any relevant receipts, screenshots, or documentation of the problem available to describe or reference.

Having this information ready typically cuts your call time in half, because the agent does not have to ask you to search for it while you are on the line.

Phone support options within the Expedia app and website

You do not have to call the main number. Expedia offers phone support directly through its app and website, and these lines sometimes have shorter waits. Open the Expedia app or go to Expedia.com, sign into your account, and look for "Help" or "Contact Us" — usually at the bottom of the page or in the menu. Select your issue, and you will see a "Call me" button that lets you request a callback instead of waiting on hold.

This callback option is often faster than the main line because you are not competing with as many callers at once. Expedia will call you back within a few minutes to an hour, depending on demand. You can also use the same Help section to start a chat with an agent, which works well for straightforward questions like checking a booking status or asking about a policy.

The app-based support is useful if you are already looking at your reservation on your phone — the agent can see the same screen you are seeing, which speeds up troubleshooting.

When to call versus using other contact methods

Phone is the fastest route if you need an when ready answer or if your issue is complex — for example, a flight cancellation with multiple legs, a dispute over a charge, or a last-minute change. Agents can often resolve these on the call or escalate them to a supervisor if needed.

Use chat or email if your question is straightforward: checking a booking status, asking about a cancellation policy, or requesting a receipt. These methods create a written record, which is useful if you need to reference the conversation later. Email is slowest — responses typically take 24 to 48 hours — but it is best for detailed complaints or situations where you want everything in writing.

Do not call if you are straightforward trying to make a new booking. The phone line does not take new reservations; you must book through the website or app. Calling about a new booking will route you to an agent who will direct you back to the website anyway.

Handling common issues on the phone

If you are calling to cancel a reservation, have your confirmation number ready. The agent will confirm the cancellation policy for your specific booking — some are free to cancel up to a certain date, others charge a fee, and some are non-refundable. The agent will tell you the refund amount and timeline (usually 5 to 10 business days back to your original payment method) before processing the cancellation.

For flight changes, know that you cannot always change a flight for free. Basic economy fares often charge a change fee plus the difference in ticket price. The agent will show you available flights and the total cost before you confirm. If your flight was cancelled by the airline, Expedia will rebook you at no charge.

If you are disputing a charge or billing error, describe what happened clearly — for example, "I was charged twice" or "I cancelled but was still charged." The agent will investigate and may issue a credit when ready or escalate the case to a specialist. Keep your confirmation number and any screenshots of the charge.

What to do if you booked through a third party

If you booked your Expedia reservation through a travel agent, a corporate travel program, or a third-party site like Costco Travel or AAA, that organization may handle your support instead of Expedia directly. Check your confirmation email — it will say who issued the booking. If it lists a travel agent or partner company, contact them first.

Some third-party bookings can still be managed through Expedia.com if you enter your confirmation number, but changes and cancellations may require going through the original booking source. Calling Expedia's main line when you booked through a partner can create confusion because the agent may not have full access to your reservation details.

If you are unsure whether to call Expedia or your booking partner, start with whoever issued your confirmation email. They can tell you when ready whether they handle changes or whether you need to contact Expedia.

Frequently Asked Questions

How long will I wait on hold when I call Expedia?

Wait times range from a few minutes to over an hour depending on the time of day, day of the week, and current travel disruptions. Weekday mornings and late evenings typically have shorter waits. If you reach a busy period, ask the automated system to call you back instead of holding — you will not lose your place in the queue.

Can I change or cancel my booking over the phone?

Yes. The agent will confirm your cancellation or change policy, show you any fees or price differences, and process the request on the call. You will receive a confirmation email with the updated details or cancellation confirmation within a few minutes.

What if I need to reach Expedia outside the United States?

Expedia operates in many countries and has local phone numbers for each region. Go to Expedia.com for your country, look for "Contact Us," and you will see the phone number for that location. International numbers are listed on the Help page as well.

Do I need to pay a fee to call Expedia?

No. Calling 1-800-397-3342 is toll-free within the United States. If you are calling from outside the US, standard international rates explore. Using the callback feature through the app or website avoids any phone charges.

What if the agent cannot solve my problem on the phone?

The agent can escalate your case to a specialist or supervisor. This usually happens for billing disputes, refund issues, or complaints about service. You will receive a case number and a follow-up contact within 24 to 48 hours. Ask for the case number before you hang up so you can reference it if you need to call back.