Expedia's main customer service number is 1-800-EXPEDIA (1-800-397-3342)

This number connects you to Expedia's general support line, where you can reach an agent for questions about existing reservations, booking changes, cancellations, and refunds. The line is available 24 hours a day, seven days a week. Wait times vary depending on call volume, but you should expect to speak with someone within a few minutes to an hour during peak travel seasons.

When you call, have your confirmation number ready — it appears in your booking confirmation email and speeds up the process significantly. If you don't have it, the agent can look up your reservation using your name and email address or phone number.

Expedia also maintains separate phone lines for specific situations. If you booked a hotel, flight, car rental, or vacation package through Expedia, the same 1-800-EXPEDIA number handles all of these. However, if you used Expedia's partner brands — like Hotels.com, Vrbo, or Travelocity — those services have their own phone numbers listed on their websites.

Key Takeaways

  • Expedia's main phone number is 1-800-EXPEDIA (1-800-397-3342), available 24/7 for reservations, changes, and cancellations.
  • Have your confirmation number from your booking email before you call, as it lets agents find your reservation when ready.
  • The same number handles flights, hotels, car rentals, and vacation packages booked directly through Expedia.
  • If you booked through Hotels.com, Vrbo, or Travelocity, those brands have separate phone numbers on their own websites.
  • Wait times are typically shortest during early morning hours and longest during evening and weekend peak travel seasons.

What to expect when you call

After you dial, an automated system asks you to enter your confirmation number using your phone keypad. If you have it, this routes you to the correct department when ready. If you don't have the number, you can say "agent" or press zero to skip this step and speak with someone who can search for your reservation manually.

Once connected to an agent, they can help you with cancellations, date changes, adding or removing travelers, changing payment methods, and questions about refunds or credits. They can also look up what's included in your booking — some rates include free cancellation, while others charge a fee or don't allow changes at all.

If your issue involves a hotel, airline, or car rental company directly — such as a complaint about service quality or a problem that happened at the property — the agent can file a report with that company on your behalf, but the resolution comes from them, not from Expedia.

When to call versus using the website

For straightforward changes like updating your email address or payment method, the Expedia website or mobile app is usually faster than calling. You can make these changes yourself in seconds without waiting on hold.

Call the phone number when you need to cancel a reservation, change your travel dates, add or remove travelers, or when you have questions about what your booking includes. You should also call if you're trying to reach someone about a refund status or if you've already tried to make a change online and received an error message.

If you're calling about a problem with a specific hotel, airline, or rental company — such as a damaged room or a flight cancellation — the agent can document your complaint and pass it along, but you may also need to contact that company directly for faster resolution.

Alternative ways to contact Expedia

Beyond the phone line, Expedia offers support through its website chat feature, email, and social media. The chat option on Expedia.com often has shorter wait times than the phone line, especially during peak hours. You can start a chat session directly from your account or from the help section of the website.

Email support is available but typically takes 24 to 48 hours for a response. This option works best for non-urgent questions or when you want a written record of your conversation. You can find the email contact form in the Help section of the Expedia website.

Expedia also monitors its social media accounts on Twitter and Facebook. Some travelers report faster responses through these channels during business hours, though this is not may provide.

Preparing for your call

Before you dial, gather these items: your confirmation number from your booking email, your name as it appears on the reservation, and the email address or phone number you used to book. If you're calling about a refund, have the original payment method information available — the agent may need to verify it.

Write down the specific change or question you need help with before you call. This keeps the conversation focused and reduces the time you spend on hold. If you're calling during a busy season — such as summer vacation, winter holidays, or spring break — call during early morning hours (before 9 a.m. in your time zone) when wait times are typically shorter.

If you're calling from outside the United States, check Expedia's website for the international phone number for your country, as the 1-800 number only works from within the U.S. and Canada.

Understanding refund timelines

When you call about a refund, the agent can tell you the status of your request and when the money should appear in your account. Refunds processed to a credit card typically take 5 to 10 business days. Refunds to a debit card or bank account may take longer — sometimes up to 30 days — because the financial institution has to process the deposit on their end.

If you cancelled a booking that included a non-refundable rate, the agent can explain what portion of your payment, if any, is refundable. Some non-refundable rates still allow you to receive a credit toward a future booking, even if you can't get cash back.

Keep your confirmation number and the date you called in case you need to follow up. If a refund doesn't arrive within the timeframe the agent gave you, call back with this information and they can investigate further.

Frequently Asked Questions

Is there a charge for calling Expedia's customer service line?

No. Calling 1-800-EXPEDIA is free if you have a standard phone plan in the United States or Canada. You pay only for the call itself as part of your regular phone service, just as you would calling any other 1-800 number. International calls to Expedia's international numbers may incur long-distance charges depending on your phone plan.

What if I booked my flight through Expedia but the airline cancelled it?

Call Expedia first. The agent can see the cancellation in the system and explain your options — usually a rebooking on another flight or a refund. However, the airline ultimately decides whether to rebook you or issue a refund. Expedia can file the request, but you may also need to contact the airline directly if Expedia's process takes too long or if you want to discuss specific flight options.

Can I change my hotel reservation by phone?

Yes. Call with your confirmation number and the agent can change your check-in or check-out dates, add or remove rooms, or modify the number of guests. However, if the new dates are not available at the same rate, you may be charged the difference. The agent will tell you the new total before processing the change.

How long will I wait on hold?

Wait times vary. During off-peak hours — early morning or late night — you may speak with someone in a few minutes. During peak travel seasons or evenings, wait times can stretch to 30 minutes to an hour. Using the website chat feature often has shorter waits than the phone line.

What if I need to cancel my reservation after hours?

You can cancel through the Expedia website or app at any time, even after hours. Log into your account, find your reservation, and select the cancellation option. The system will show you whether the cancellation is refundable based on your rate type. If you need to speak with an agent about the cancellation or have questions, call during business hours — the cancellation you submitted will still be in the system.