Expedia's main customer service number is 1-800-EXPEDIA (1-800-397-3342)

Expedia operates a phone line for customers with questions about bookings, cancellations, and account issues. The number works for both hotel and flight reservations. Wait times vary depending on the time of day and how busy their call centers are — early mornings and weekdays typically have shorter queues than evenings or weekends.

When you call, have your confirmation number ready. Expedia's system can pull up your reservation faster if you provide it, which speeds up the conversation. If you booked through a partner site or used a third-party payment method, the agent may need additional details about how the booking was made.

Key Takeaways

  • Expedia's main phone number is 1-800-397-3342, available for hotel, flight, and package booking questions.
  • Having your confirmation number ready before calling reduces wait time and helps the agent locate your reservation.
  • Phone support hours are generally 24/7, but wait times are shorter during business hours on weekdays.
  • For straightforward changes like date modifications or cancellations, the website or mobile app often process faster than phone support.
  • If you booked a rental car or activity through Expedia, the same number handles those reservations too.

What to expect when you call

After you dial, an automated system asks whether you are calling about a current reservation or a new booking. Select the option that matches your situation. The system may also ask for your confirmation number or phone number associated with the account — providing this information upfront can route you to the right department faster.

Once connected to an agent, they can help with cancellations, refund status, date changes, and questions about what is included in your booking. If your issue involves a hotel or airline directly — such as a dispute over a charge or a service problem at the property — the agent can sometimes contact the provider on your behalf, though they may also direct you to handle it directly with the hotel or airline.

When phone support is faster than the website

The Expedia website and app let you cancel most bookings, modify dates, and check refund status without calling. These tools work when ready and do not require waiting. However, if your booking has a special restriction, involves a package deal, or requires a refund exception, a phone agent has more authority to override standard policies.

Cancellations made through the website show the refund amount when ready, so you can see whether you will get money back before confirming. If the website shows a non-refundable rate but you believe you have grounds for an exception, calling an agent is the right step — they can review your situation and sometimes process refunds that the automated system cannot.

International calls and alternative contact methods

If you are outside the United States, calling 1-800-397-3342 may not work. Expedia publishes country-specific phone numbers on its website under the "Contact Us" section. You can find the number for your location by selecting your country from the site's footer menu.

Beyond phone support, Expedia offers live chat through its website and mobile app, email support, and a help center with articles about common issues. Chat often has shorter wait times than phone during peak hours. Email responses typically take 24 to 48 hours. For urgent matters — such as a flight departing within 24 hours — phone is usually the fastest option.

What information to have ready

Before calling, gather your confirmation number, the email address used for the booking, and any relevant dates or flight numbers. If you are calling about a refund, have the original payment method information available. For hotel or rental car issues, knowing the property name and your check-in date helps the agent locate your reservation quickly.

If you are calling on behalf of someone else, be prepared to provide their name and confirmation number. Expedia cannot discuss booking details with a third party without authorization, so the account holder may need to be on the call or have given written permission beforehand.

Handling hold times and call quality

Expedia's phone lines can have significant wait times during peak travel seasons and holidays. If you reach a busy period, you have the option to request a callback rather than waiting on hold. Select this option when the automated system offers it, and an agent will call you back when a representative becomes available — you do not have to stay on the line.

Call quality depends on your phone service and Expedia's network. If you lose connection during a call, hang up and call back. The agent will not have a record of the disconnection, so you will start fresh with a new representative, but this is usually faster than waiting to reconnect.

Frequently Asked Questions

Does Expedia charge for phone support?

No, calling Expedia's customer service line is free within the United States. You only pay standard phone charges if you are calling from outside the U.S. or from a mobile plan with limited minutes. International calls to Expedia's country-specific numbers may incur long-distance fees depending on your phone plan.

Can I change my flight or hotel dates by phone?

Yes, an agent can modify dates for most bookings. However, if the new dates have a different price, you may owe the difference or receive a credit. The agent will show you the price change before confirming the modification. For straightforward date changes on the same hotel or flight, the website often processes this faster.

What if I need to cancel and I am outside the refund window?

Expedia's website shows whether a booking is refundable before you cancel. If it is marked non-refundable, the website will not process a refund. Calling an agent does not override this, but they can review your specific situation — for example, if you have a legitimate reason related to a change in the booking terms or a service failure by the hotel or airline.

How long does a refund take after I cancel by phone?

Refunds typically process within 5 to 10 business days after cancellation, though the exact timeline depends on your bank and payment method. An agent can tell you the expected date when you cancel. Credit card refunds usually appear faster than bank transfers or checks.

What if Expedia's phone line is busy?

Request a callback through the automated system instead of waiting on hold. You can also try calling during off-peak hours — early mornings or late nights typically have shorter waits. Live chat through the website or app is another option that may have a shorter queue than phone support.