Expedia's main customer service number and what it covers
Expedia's primary customer service phone number in the United States is 1-800-EXPEDIA (1-800-397-3342). This line handles booking questions, changes to existing reservations, cancellations, refunds, and general account issues. The line is available 24 hours a day, 7 days a week.
Wait times vary depending on the time of day and season. Peak travel seasons (summer, winter holidays, spring break) typically have longer hold times than off-season periods. Calling early in the morning or late at night often means shorter waits than calling during business hours.
Expedia also maintains separate phone lines for specific issues. If you booked a hotel, flight, car rental, or vacation package through Expedia, the main number can route you to the right department once you reach a representative.
Key Takeaways
- Expedia's main customer service number is 1-800-EXPEDIA (1-800-397-3342), available 24/7 for booking changes, cancellations, and account questions.
- Have your confirmation number ready before calling — representatives will ask for it to locate your reservation quickly.
- Wait times are typically shorter outside business hours and during off-season travel periods.
- Expedia offers phone support in multiple languages; you can request a different language when you reach the automated system.
- If you cannot reach someone by phone, Expedia's website offers live chat and email support as alternatives.
What information you need before calling
Before you dial, gather your booking confirmation number — this is the fastest way for a representative to find your reservation. You can find it in your confirmation email or by logging into your Expedia account and viewing your itinerary.
Also have ready the names of all travelers on the booking, your contact phone number, and the email address associated with your account. If you are calling about a specific problem — a missing hotel amenity, a flight change, a charge you do not recognize — write down the details so you can explain them clearly when you reach someone.
If your issue involves a refund or a dispute with a charge, have your credit card or bank statement available so you can reference the transaction details and date.
When to call versus using other contact methods
Phone is fastest for urgent issues: a flight that was cancelled and you need to rebook when ready, a hotel that overcharged you and you need to dispute it before checkout, or a reservation that needs to change within the next 24 hours. A representative can often resolve these on the call.
For less urgent matters, Expedia's website offers live chat during business hours (typically 6 a.m. to midnight Eastern Time) and email support that responds within 24 to 48 hours. Live chat is often faster than phone during peak times because you do not wait in a queue — you type your question and a representative responds when available.
Email is best if you need to send documents (a receipt, a screenshot of an error, proof of a charge) or if you want a written record of the conversation for your files.
International phone numbers for Expedia
If you are calling from outside the United States, Expedia maintains customer service lines in many countries. The number varies by location. You can find the correct number for your country by visiting Expedia's website, clicking "Help" at the bottom of the page, and selecting your country from the dropdown menu.
Some common international numbers include the United Kingdom (0800-014-8308), Canada (1-800-EXPEDIA), and Australia (1-800-726-617), though these change periodically. Calling an international number from abroad may incur long-distance charges depending on your phone plan.
What to expect during a call
When you call, an automated system will ask you to confirm your phone number and may ask whether you are calling about a current reservation or a general question. This helps route your call to the right department. You can also say "representative" or "agent" to skip the automated menu if you prefer to speak to a person when ready, though this may increase your wait time.
Once you reach a representative, they will ask for your confirmation number and verify your identity by asking for the last name on the booking and the email address associated with the account. This takes a few minutes but is a security step to protect your reservation from unauthorized changes.
Representatives can make most changes on the spot: rebooking a flight, modifying hotel dates, cancelling a reservation, or issuing a refund if you are within the cancellation window. Some issues — like disputing a charge or investigating a missing payment — may require follow-up after the call.
Common reasons people call Expedia
The most frequent calls are about flight changes or cancellations, either because the airline changed the schedule or because the traveler needs to reschedule. Representatives can rebook you on another flight, often without a change fee if the airline cancelled the original flight.
Hotel-related calls usually involve cancellations, date changes, or disputes over charges. If you booked a non-refundable rate and want to cancel anyway, a representative cannot override the policy, but they can explain your options and sometimes connect you with the hotel directly to negotiate.
Refund questions are also common, especially after cancellations. Expedia processes refunds to the original payment method, but the timeline depends on your bank or credit card company — Expedia typically initiates the refund within 5 to 7 business days, but it may take another 5 to 10 business days to appear in your account.
Troubleshooting if you cannot reach anyone
If you are on hold for longer than 30 minutes, you have options. You can hang up and try again at a different time — early morning (6 a.m. to 8 a.m. Eastern) or late evening (10 p.m. to midnight Eastern) typically have shorter waits. You can also try calling on a weekday rather than a weekend.
If the phone line is busy or the wait is too long, use Expedia's live chat feature on their website. Chat often has a shorter wait than phone, and you can multitask while waiting for a response. Email is slower but guarantees a response within 24 to 48 hours.
Some issues can also be resolved through your Expedia account online. You can cancel certain reservations, request refunds, and modify bookings directly in your account without calling, though phone support is often faster if you need when ready help.
Frequently Asked Questions
Do I have to pay to call Expedia customer service?
No. The 1-800-EXPEDIA number is toll-free within the United States. If you are calling from a mobile phone, the call counts against your plan's minutes, but there is no additional charge from Expedia. International calls may incur long-distance fees depending on your phone plan and location.
What languages does Expedia customer service support?
Expedia offers phone support in English and Spanish. When you reach the automated system, you can select your language preference. Some representatives may speak additional languages, but English and Spanish are may provide.
Can I schedule a callback instead of waiting on hold?
Yes. When you call, the automated system sometimes offers a callback option if wait times are long. You provide your phone number, and Expedia calls you back when a representative is available. This lets you hang up and do other things instead of holding.
What if I need to cancel my reservation but cannot reach customer service?
You can cancel many reservations directly through your Expedia account online without calling. Log in, find your booking, and look for a "Cancel" button. If the cancellation window has passed or you cannot find the option online, you will need to call or use live chat to discuss your options with a representative.
How long does a refund take after I cancel over the phone?
Expedia initiates refunds within 5 to 7 business days of cancellation, but the money may take another 5 to 10 business days to appear in your account because it goes through your bank or credit card company. The exact timeline depends on your financial institution, not Expedia.