LSInnoventa's customer service phone line is not publicly listed on their website or in standard business directories

LSInnoventa operates as a property management and hospitality technology company, but they do not publish a general customer service phone number for public use. If you are trying to reach them about a booking, a property issue, or a billing question, the path depends on who you are — guest, property owner, or business partner.

The company's main contact method is through their website contact form or email. Their registered business address is in the United States, but phone support for individual inquiries is not a standard service they offer to the public.

Key Takeaways

  • LSInnoventa does not publish a public customer service phone number; contact through their website form or email is the standard method.
  • If you booked through a third-party platform like Airbnb or Booking.com, contact that platform's support team instead — they handle disputes and refunds.
  • Property owners using LSInnoventa's management software should check their account dashboard or onboarding materials for a dedicated support line.
  • Response times to email inquiries typically range from one to three business days depending on the nature of your question.

Finding contact information on LSInnoventa's website

Start by visiting lsinnoventa.com and looking for a "Contact Us" page, usually linked in the footer. This page typically includes an email address and a web form where you can describe your issue. Fill out the form with as much detail as possible — property address, booking reference number if applicable, and a clear description of what you need.

Email is slower than a phone call but creates a written record of your request. Keep copies of any confirmation messages you receive. If you do not hear back within three business days, follow up with another email referencing your original message.

If you booked through a third-party platform

Many properties managed by LSInnoventa are listed on Airbnb, Booking.com, Vrbo, or other travel platforms. If you booked through one of these sites, your contract is with that platform, not directly with LSInnoventa. Contact the platform's support team first — they handle refunds, cancellations, and disputes.

The platform can escalate issues to the property manager if needed, but going through the booking site protects you because the platform has a financial stake in resolving the problem. You also have access to the platform's dispute resolution process if something goes wrong.

What to include when you contact them

Whether you email or use their contact form, include these details so your request does not get delayed:

  • Your full name and the email address associated with your booking or account
  • The property address or property ID number
  • Your booking reference number or confirmation code
  • The date of your stay or the date your issue occurred
  • A clear, specific description of your problem — not "something is wrong" but "the shower is not draining" or "I was charged twice"

The more specific you are, the faster they can route your message to the right department. Vague requests often get sent back for clarification, which adds days to the process.

If you are a property owner or manager

If you use LSInnoventa's property management software or services, your account should have a support contact or help section in your dashboard. Check your onboarding emails or account settings for a dedicated support line or email address — this is usually different from the general public contact information.

Property managers and owners often have access to faster support channels than guests because they are paying customers. If you cannot find it in your account, email the general contact address and mention that you are a property partner, not a guest.

Alternative ways to reach them

If the website contact form is not working or you need to verify you have the right company, search for LSInnoventa on LinkedIn or check their business registration in your state. Some states publish business contact information in their Secretary of State database, which may include a phone number or registered agent.

You can also try searching for recent reviews or complaints about the company on sites like Trustpilot or the Better Business Bureau — these sometimes include contact information or notes about how long responses typically take.

Frequently Asked Questions

Does LSInnoventa have a phone number I can call?

Not a publicly listed one. They handle inquiries through their website contact form and email. If you are a property owner or business partner, check your account materials for a dedicated support line.

How long does it take to get a response?

Responses typically arrive within one to three business days. During holidays or peak seasons, it may take longer. If you do not hear back after five business days, send a follow-up email with your original request number or date.

What if I booked through Airbnb or another site?

Contact that platform's support team first. They handle your booking and can escalate to the property manager if needed. You have more protection going through the booking platform than contacting the property manager directly.

Can I leave a voicemail or send a fax?

LSInnoventa does not list a voicemail number or fax line for general inquiries. Email and their online contact form are the documented methods. If you find a phone number elsewhere, verify it is current before calling.

What if my issue is urgent?

Mark your email subject line as "URGENT" and explain why in the first sentence. If you are a guest with an emergency at a property (no heat, safety issue), contact the property owner or manager directly if their number is in your booking confirmation — they may respond faster than the corporate office.