Airbnb does not publish a general customer service phone number
Airbnb handles most support requests through its website and app rather than phone. If you need to contact them, the path depends on what your issue is — a cancellation dispute works differently than a lost item or a safety concern. The company does offer phone support for certain situations, but you have to reach it through your account, not by calling a published number.
This structure exists because Airbnb processes thousands of requests daily and routes them to the right team based on the problem type. Calling a general line would mean waiting in a queue for someone who might not handle your issue. Instead, Airbnb asks you to describe the problem first, then connects you to the right department or offers a callback.
Key Takeaways
- Airbnb does not list a main phone number on its website; support is primarily handled through the app and website.
- You can request a phone callback by opening your account, going to Help, and selecting your issue type — Airbnb will call you within a set timeframe.
- Some issues like safety emergencies or payment disputes may have faster phone access than others.
- If you are locked out of your account, you may need to use email support first to regain access before requesting a callback.
How to request a callback through your Airbnb account
Open the Airbnb app or website and sign into your account. Tap or click the profile icon, then select Help Center. Search for your issue or browse the category that matches your problem — for example, "Cancellations and refunds" or "Safety and emergency." At the bottom of the help article, you should see a button that says "Contact us" or "Get help with this."
Click that button and describe your issue in the form that appears. Airbnb will show you the estimated wait time for a callback and ask for the best phone number to reach you. Select your preferred time window if options are available. Airbnb will call you during that window; the call may come from a number that looks local to you, but it is coming from an Airbnb support center.
The callback option is not available for every issue type. If you do not see a "Contact us" button, that particular problem is handled through email or the help articles themselves. In those cases, you can reply to any email Airbnb sends you, and your message goes to the support team assigned to your case.
What to have ready before calling or receiving a callback
Gather your booking confirmation number, the dates of your stay, and the host or guest name involved in the issue. If the problem involves a payment, have your transaction ID or the amount in question. If you are reporting a safety issue, have details about what happened and when.
Write down the main points you want to cover before the call. Airbnb support agents handle many calls and move through them quickly, so being clear and specific about what you need saves time. If you are disputing a charge or cancellation, have any messages between you and the host available to reference.
Phone support for safety emergencies
If you are in when ready physical danger or witness a crime in progress, call your local emergency number (911 in the United States) first. Airbnb support cannot dispatch police or emergency services.
For safety concerns that are serious but not an active emergency — such as a host or guest threatening you, property damage, or a health hazard discovered during your stay — you can report this through your account and request urgent support. Go to Help, describe the safety issue, and note that it is urgent. Airbnb may offer phone support faster for these cases than for routine booking questions.
Email support when you cannot use your account
If you are locked out of your Airbnb account, cannot reset your password, or your account has been suspended, you cannot request a callback through the normal path. Instead, go to the Airbnb Help Center homepage and look for "Contact us" at the bottom. You should see an option to email support without logging in.
Explain your situation clearly in the email: whether you forgot your password, cannot access the email address linked to your account, or received a message that your account is suspended. Include the email address or phone number associated with your account. Airbnb support will respond by email, usually within 24 to 48 hours, and may send you a password reset link or ask security questions to verify your identity.
International support and language options
Airbnb operates in many countries and offers support in multiple languages. When you request a callback, the system should offer support in the language your account is set to. If you are traveling internationally and need support, you can still use your account to request a callback — Airbnb will route you to a team that handles your region.
Response times vary by region and time of day. Support during business hours in your time zone is typically faster than requests made during nights or weekends. If you are in a country where Airbnb has a local office, your callback may come from that office rather than a central hub.
What to do if you do not receive your callback
Airbnb gives a time window for callbacks, usually within a few hours to one business day depending on the issue type. If you do not receive a call within that window, check that your phone number was entered correctly and that you did not accidentally decline the call. Some support calls come from numbers that look like spam, so check your call log.
If you still have not heard from Airbnb after the promised timeframe, log back into your account and check the Help section — there may be an update on your case or a new option to contact support. You can also submit a follow-up message through the same help ticket. Be specific: include the date and time you requested the callback and the phone number you provided.
Frequently Asked Questions
Can I call Airbnb directly without going through my account?
No. Airbnb does not publish a phone number you can call directly. All phone support is initiated through your account by requesting a callback. This routing system helps Airbnb connect you to the right team based on your issue type rather than putting you in a general queue.
How long does it take to get a callback?
Airbnb shows an estimated wait time when you request a callback, usually ranging from a few hours to one business day. Safety issues and urgent problems may be prioritized faster. The exact time depends on how busy support is and what time of day you request the callback.
What if my issue is not listed in the Help Center categories?
Browse the category that comes closest to your problem. For example, if you have a question about a host's cancellation policy, that falls under "Cancellations and refunds." If you still cannot find a match after searching, email support through the contact form on the Help Center homepage.
Can I get a phone number for a specific Airbnb host or property?
Airbnb does not provide host phone numbers through customer support. Hosts can choose to share their phone number with you through the messaging system in your booking. If a host has not shared their number and you need to reach them urgently, message them through the app and explain the situation.
Does Airbnb have phone support for hosts?
Airbnb offers phone support to hosts through a similar callback system. Hosts can access it through their account dashboard under Help. The process is the same: describe your issue and request a callback. Response times may vary depending on your host status and the complexity of your issue.