Airbnb does not publish a general customer support phone number

Airbnb handles most support requests through its website and mobile app rather than phone. If you need to contact them, the path depends on what your issue is — a guest problem, a host problem, or an account issue — because each route connects you to a different team.

The company does offer phone support in some situations, but you cannot call a main number and reach a representative. Instead, you request a callback through the app or website, and Airbnb calls you back within a set timeframe. This means you need to start your request online first.

Key Takeaways

  • Airbnb does not list a phone number you can call directly; you must request a callback through the app or website.
  • The callback option appears only for certain issues like cancellations, safety concerns, or payment problems — not for general questions.
  • Response time for a callback typically ranges from a few hours to 24 hours depending on your issue and Airbnb's current volume.
  • For urgent issues like a safety threat or a booking that affects your travel date, the callback request usually prioritizes your case.
  • If you cannot reach support through the app, the Help Center search often resolves common problems faster than waiting for a callback.

How to request a callback as a guest

Open the Airbnb app or go to airbnb.com and sign into your account. Tap or click the profile icon in the top right corner, then select "Help Center." Search for your issue or browse the categories — cancellations, payment problems, and safety concerns are the most common reasons Airbnb offers phone support.

Once you find an article about your problem, scroll to the bottom. If a callback option is available for that issue type, you will see a button that says "Call me" or "Request a call." Tap it, confirm your phone number, and select your preferred callback time window. Airbnb will call that number within the timeframe you chose, usually between a few hours and 24 hours.

If you do not see a callback button, your issue may not may have access to for phone support. In that case, you can submit a written request through the Help Center form, and a support agent will respond by email or through the app.

How to request a callback as a host

Hosts access support differently than guests. Sign into your Airbnb account, click the profile icon, and select "Help Center." Look for your issue in the host-specific categories — these include reservation problems, payment issues, and guest disputes.

Like guest support, the callback option appears only for certain issue types. If it is available, you will see the "Call me" button at the bottom of the help article. Select your preferred time, and Airbnb will call you back. Host support typically prioritizes issues that affect your ability to host or that involve a current reservation.

When Airbnb will call you back faster

Airbnb prioritizes callbacks for urgent situations. If your issue involves a safety threat, an active reservation that is at risk, a payment dispute, or a cancellation that affects your travel plans, your callback request usually moves to the front of the queue. You may receive a call within a few hours rather than waiting a full day.

Issues that are less time-sensitive — like questions about how a feature works or disputes that do not involve an active booking — may take longer. During peak travel seasons or after major events, callback wait times can stretch beyond 24 hours.

What to do if you cannot reach support through the app

If the callback button does not appear for your issue, or if you do not have access to the app, try the Airbnb Help Center website directly at airbnb.com/help. Search for your problem and read through the available articles — many common issues have step-by-step solutions that resolve the problem without needing to speak to someone.

If you still need human support, look for a "Contact us" or "Get help" link at the bottom of the Help Center page. This will show you all available contact methods for your specific issue, which may include email, chat, or a callback request form. Some regions also have country-specific support pages with additional contact options.

Information to have ready before your callback

When Airbnb calls you back, have your booking confirmation number, reservation dates, and the guest or host name ready. If your issue involves a payment, have your transaction ID or the date the charge appeared. If it is a safety or guest behavior problem, have details about what happened and when.

Keep your phone nearby during your requested callback window, because Airbnb will not call again if you miss the call. If you do miss it, you can request another callback through the app, but you will go back to the end of the queue.

Frequently Asked Questions

Can I call Airbnb directly without requesting a callback first?

No. Airbnb does not publish a phone number for direct calls. You must request a callback through the app or website, and a representative will call you. This system lets Airbnb route your call to the right team based on your issue type.

How long does it usually take to get a callback?

Most callbacks arrive within a few hours to 24 hours. Urgent issues like safety concerns or active reservation problems may be prioritized and receive a call sooner. During busy periods, wait times can extend beyond 24 hours.

What if I miss my callback?

If you miss the call, you can request another callback through the app. You will be placed back in the queue, so your wait time may be longer than the first request. Make sure your phone is nearby and the ringer is on during your requested callback window.

Is there a way to chat with Airbnb support instead of calling?

Yes. Some issues offer a chat option in the Help Center instead of or in addition to a callback. Look for a "Chat with us" button on the help article for your issue. Chat response times vary, but this option is often faster than waiting for a callback.

What if my issue is not listed in the Help Center?

Submit a written request through the "Contact us" form in the Help Center. A support agent will respond by email or through the app within one to three business days. For urgent matters, mention the time-sensitive nature of your issue in your message.