Hilton Grand Vacations customer service phone number

Hilton Grand Vacations operates a central reservations line at 1-800-445-8667. This number handles new bookings, existing reservation changes, and general questions about their timeshare properties. The line is staffed during business hours, typically 8 a.m. to 10 p.m. Eastern time, seven days a week.

If you own a Hilton Grand Vacations timeshare, you can also reach the owner services line at 1-866-354-2835. This separate number connects you to account management, billing questions, and maintenance fee inquiries. Owner services hours are generally 8 a.m. to 8 p.m. Eastern time, Monday through Friday, with limited weekend availability.

Wait times vary by time of day and season. Calling early in the morning or mid-week typically means shorter holds than calling on Friday or during peak vacation planning seasons like January and summer.

Key Takeaways

  • The main reservations number 1-800-445-8667 handles new bookings and reservation changes for all callers.
  • Owners should use 1-866-354-2835 for account management, billing, and maintenance fee questions.
  • Both lines operate seven days a week, though owner services has limited weekend hours.
  • Having your confirmation number or owner account number ready before calling speeds up the process.

What information to have ready before calling

Hilton Grand Vacations representatives can help you faster if you gather details before dialing. For a new reservation, have your travel dates, number of guests, and preferred resort location ready. If you are calling about an existing booking, locate your confirmation number — it appears in your email confirmation and saves the representative time searching your account.

For owner services calls, have your owner account number available. This number appears on your annual maintenance fee statement and any correspondence from the company. If you are calling about a specific charge or payment, having the invoice or statement in front of you prevents back-and-forth transfers.

Alternative ways to contact Hilton Grand Vacations

Phone is not always the fastest route. Hilton Grand Vacations maintains a website at hiltonvacationclub.com where you can manage existing reservations, view account details if you are an owner, and submit written inquiries through a contact form. The website also lists specific phone numbers for different departments if you know which one you need.

Email inquiries go to a general inbox but typically take 24 to 48 hours for a response. Live chat is sometimes available on the website during business hours, though availability varies by time of day. For urgent issues — a reservation problem during your stay, for example — phone remains the fastest option.

What each department handles

The main reservations line (1-800-445-8667) routes calls based on your needs. New bookings, changes to existing reservations, and questions about available dates and room types all go through this number. If you are a prospective buyer interested in learning about timeshare ownership, this line can also connect you to sales.

The owner services line (1-866-354-2835) handles timeshare ownership matters: annual maintenance fees, points balances, property exchanges, and account updates. If you own a timeshare and need to modify your reservation, you can use either line, but owner services may be faster for account-specific questions.

Billing disputes, lost payments, and account corrections typically require owner services. Reservations can also address billing if the charge is tied directly to a booking.

When to expect hold times and how to minimize them

Call volume peaks on Monday mornings, Friday afternoons, and during school holiday periods. If you can call Tuesday through Thursday between 10 a.m. and 2 p.m. Eastern time, you will usually reach someone within five to ten minutes. Calling before 8 a.m. or after 8 p.m. may result in longer waits or routing to voicemail.

Having your information organized before you call cuts your total time in half. Write down your confirmation or account number, the dates you need, and a brief description of your question. Representatives can then pull your account while you are on the line rather than asking you to repeat details or call back.

What to do if you cannot reach anyone

If the phone lines are busy or you reach voicemail, leave a detailed message with your name, account or confirmation number, and the best time to reach you. Include a brief description of your issue so the callback team can route you to the right department. Callbacks typically happen within 24 hours on business days.

If your issue is urgent and you cannot wait for a callback, try the website contact form and mark it as urgent. Some departments monitor these forms more actively than voicemail. You can also try calling the main line again after 8 p.m. Eastern time, when call volume often drops.

Frequently Asked Questions

Is there a number to call if I am staying at a Hilton Grand Vacations resort right now?

Yes. Your resort has a front desk number listed on your confirmation email and room key. Call the front desk directly for when ready issues during your stay — housekeeping, maintenance, or reservation changes. The front desk can also transfer you to the main office if you need billing or account help.

Do I need to call to make a reservation, or can I book online?

You can book online through hiltonvacationclub.com if you are an owner or have a points account. New bookings and non-owner reservations often require a phone call to confirm availability and discuss options. Calling also lets you ask about current promotions or package deals that may not appear on the website.

What if I am calling from outside the United States?

The 1-800 number only works from within the U.S. If you are calling internationally, visit hiltonvacationclub.com and look for the international contact page, which lists phone numbers for different countries. You can also email through the website contact form, which has no geographic restrictions.

Can I reach sales to ask about buying a timeshare?

Yes. Call 1-800-445-8667 and tell the representative you are interested in learning about timeshare ownership. They will transfer you to a sales team member who can discuss options, pricing, and available properties. Sales consultants also work by appointment if you prefer a scheduled call.

What if I have a billing dispute or think I was overcharged?

Call owner services at 1-866-354-2835 with your account number and the charge in question. Have your statement or invoice ready. The representative can explain the charge, research your account history, and escalate the issue if needed. Billing disputes may take longer to resolve than other calls, so ask for a timeline before you hang up.