Expedia's main customer service phone number and what it covers
Expedia's primary customer service line is 1-800-EXPEDIA (1-800-397-3342). This number handles reservations, changes to existing bookings, cancellations, refunds, and general account questions. The line operates 24 hours a day, seven days a week.
When you call, you will reach an automated system first. It will ask you to select your reason for calling — for hotel bookings, press the option for accommodations or reservations. This routes you to an agent who handles hotel-specific issues rather than flights or packages. Wait times vary by time of day and season, but calling early morning (before 9 a.m. in your time zone) typically means shorter holds.
Keep your confirmation number handy before you call. Expedia will ask for it to pull up your reservation. If you booked through a third party or used a travel agent, that agent's phone number may be on your confirmation email instead — Expedia cannot access bookings made outside their system.
Key Takeaways
- Expedia's main hotel customer service number is 1-800-397-3342, available 24/7 for reservations, changes, and cancellations.
- Have your confirmation number ready before calling, as the agent will need it to locate your booking.
- The automated menu routes you to the right department — select the hotel or accommodations option to avoid transfers.
- If you booked through a third-party site or travel agent, contact them first, as Expedia cannot access those reservations.
- Early morning calls typically have shorter wait times than afternoon or evening calls.
What to expect when you reach an agent
Once connected to a live agent, they will verify your identity by asking for your confirmation number, the email address on the reservation, and sometimes the last four digits of the payment method used. This takes a few minutes but protects your account from unauthorized changes.
Agents can modify your check-in or check-out date, add special requests (like a high floor or late checkout), change your room type if availability allows, and process cancellations. They cannot always may provide a refund on the spot — that depends on the hotel's cancellation policy and the rate you booked. The agent will explain what your policy allows and when you can expect a refund to appear in your account.
If your issue involves a billing dispute, a missing charge, or a problem that occurred during your stay, the agent may transfer you to a specialized department. This can add 10 to 20 minutes to your call, so ask before accepting the transfer if you are on a limited phone plan.
When to call versus using the website or app
For straightforward changes — like updating your arrival time or adding a note to your reservation — the Expedia website and mobile app handle these when ready without a phone call. Log in, find your reservation under "My Trips," and look for the "Modify" or "Manage" button. Changes made this way take effect when ready.
Call the phone number when the website or app will not let you make the change you need, when you want to discuss your cancellation policy before canceling, or when you need to speak with someone about a charge or problem. Agents have access to tools and override options that the self-service system does not.
If you are calling about a hotel problem that happened during or after your stay — a billing error, a missing item, or a complaint about the room — the agent may ask you to file a report through the website first. This creates a record that the hotel can respond to. The agent will tell you the next steps and when to expect a response.
International phone numbers and alternative contact methods
If you are calling from outside the United States, Expedia has local phone numbers for most countries. These are listed on the Expedia website under "Contact Us" — select your country from the dropdown menu to see the correct number. Calling a local number is usually cheaper than calling the U.S. number from abroad, though wait times may be longer during off-peak hours in that region.
Expedia also offers email support and live chat through their website. Email responses typically take 24 to 48 hours. Live chat is available during business hours in your region and can handle many of the same issues as a phone call, though it works better for straightforward questions than for complex disputes.
If you are deaf or hard of hearing, Expedia provides a relay service. Call 1-800-397-3342 and ask for the TTY relay option, or use the Video Relay Service (VRS) if your provider supports it.
Preparing for your call to save time
Before you dial, gather these items: your confirmation number, the email address associated with your Expedia account, the dates of your stay, and the hotel name. If you are calling about a problem or dispute, have any relevant emails or receipts open on your computer so you can reference them during the call.
Write down the specific change or issue you need help with in one or two sentences. This helps you explain it clearly to the agent and prevents the call from drifting into unrelated topics. If you have already tried to make the change online and it did not work, mention that — it tells the agent to look for a technical issue or a restriction on your booking rather than assuming you missed a button.
Calls are typically recorded for quality and training purposes. Expedia will mention this when you connect. If you do not want your call recorded, you can ask to be transferred to a department that does not record, though this may add wait time.
Common reasons people call and what to know beforehand
Canceling a reservation: Expedia cannot override a hotel's cancellation policy. If you booked a non-refundable rate, the agent can cancel the reservation, but the hotel will keep the money. If you booked a refundable rate, the agent will process the cancellation and explain when the refund will appear — usually five to ten business days, though it depends on your bank.
Changing dates or room type: The agent can modify these if the hotel has availability. If your new dates are more expensive, you will pay the difference. If they are cheaper, Expedia will refund the difference to your original payment method, not as a credit to your account.
Disputing a charge: If you were charged twice, charged for a cancellation you thought was free, or charged for something you did not book, tell the agent exactly what happened. They will investigate and may issue a refund or credit while they look into it. This process can take several weeks.
Reporting a problem at the hotel: If the room was not as described, the hotel was dirty, or a service promised was not provided, the agent will file a complaint with the hotel and may offer a partial refund or credit. The hotel has a window to respond to the complaint — usually 10 to 14 days — and Expedia will follow up with you.
Frequently Asked Questions
Will Expedia refund me if I cancel a non-refundable hotel booking?
No. Expedia cannot override the hotel's cancellation policy. If you booked a non-refundable rate, the hotel keeps the payment even if you cancel through Expedia. The agent can cancel the reservation to stop any future charges, but the original payment is not returned. Always check the cancellation policy before booking.
How long does it take to reach someone on the phone?
Wait times vary widely depending on the time of day, day of the week, and season. During peak travel seasons (summer, holidays), waits can exceed 30 minutes. Calling early morning or late evening typically means shorter waits. The automated system will tell you the estimated wait time before you hold.
Can I change my hotel reservation without calling?
Yes, for most changes. Log into your Expedia account, go to "My Trips," find your reservation, and click "Modify." You can change dates, room type, and add special requests. If the website will not allow the change, call the phone number — the agent may have options the website does not.
What if I booked my hotel through a different website, not Expedia directly?
Expedia cannot access reservations made through other sites like Hotels.com, Booking.com, or a travel agent. Contact the site or agent where you booked. If you are unsure where you booked, check your confirmation email — it will show the company name and their customer service number.
Can Expedia help if I have a problem with the hotel after I check out?
Yes. Call the number and explain what happened. Expedia will file a complaint with the hotel and may offer a partial refund or credit while they investigate. The hotel typically has 10 to 14 days to respond. Keep any photos, receipts, or emails related to the problem to share with the agent.