The fastest way to reset your Netflix password
Go to netflix.com/login on any web browser. Click "Forgot password?" below the password field. Netflix will send a reset link to the email address on your account — check your inbox and spam folder. Click the link, create a new password, and sign in.
The whole process takes about two minutes if you have access to your email. If you do not remember which email address you used when you created the account, or if you cannot access that email, you will need to take a different route.
Netflix does not offer password resets through the mobile app or through phone support. The web browser method is the only way.
Key Takeaways
- Visit netflix.com/login and click "Forgot password?" to receive a reset link by email.
- The reset link arrives within a few minutes; check your spam folder if you do not see it in your inbox.
- If you cannot access the email on your account, you will need to verify your identity using your payment method or phone number instead.
- Netflix password resets only work through a web browser — the mobile app does not have a password reset option.
What to do if you cannot access your email
If the email address on your Netflix account no longer works, or if you do not remember what it is, go to netflix.com/login and click "Forgot password?" anyway. Netflix will ask you to verify your identity before sending a reset link.
You can verify using either your payment method (the credit card, debit card, or other payment source on file) or a phone number associated with your account. Netflix will send a code to that phone number or confirm the last four digits of your card. Enter the code or confirm the digits, and Netflix will let you reset your password without needing email access.
If you do not have access to the phone number on your account and your payment method is no longer valid, contact Netflix support through the website. You will need to answer security questions about your account — such as the email you used to sign up, the date you created the account, or recent viewing history — to prove you own it.
Creating a password Netflix will accept
Netflix requires passwords to be at least 4 characters long, but that is the only hard rule. You can use letters, numbers, spaces, and most special characters. Netflix does not require uppercase letters, numbers, or symbols the way some services do.
For security, use something you do not use on other websites. If someone guesses or steals your Netflix password, you want them locked out of only Netflix, not your email, bank, or social media. A password manager like Bitwarden, 1Password, or the password manager built into your phone can generate and store a strong password so you do not have to remember it.
Resetting the password on a shared account
If you share a Netflix account with family or roommates, resetting the password will sign everyone out. They will need the new password to sign back in, so tell them before you reset it.
If you want to remove one person from the account without changing the password, use Netflix's "Manage access and devices" feature instead. Sign in to your account on a web browser, go to Account settings, find "Manage access and devices," and select the device or profile you want to remove. This kicks that person off without forcing everyone else to re-enter a password.
Why Netflix is not sending you a reset email
If you clicked "Forgot password?" but did not receive an email within five minutes, check your spam or junk folder first — reset emails sometimes land there by mistake. Add netflix.com to your email's safe senders list so future emails arrive in your inbox.
If the email is not in spam either, the email address on your Netflix account may be wrong or no longer active. Go back to the login page and try the identity verification route instead — use your phone number or payment method to reset without needing email access.
If you are still stuck, Netflix support can help you regain access. Go to help.netflix.com, scroll to the bottom, and click "Contact Us." You will answer questions about your account to prove you own it, then Netflix can reset your password or update your email address.
Signing in after you reset your password
After you create a new password, Netflix will ask you to sign in right away to confirm it works. Use your email address (the one on your account) and your new password. If you use a phone number to sign in instead of an email, that will not work with the password reset — you must use the email address.
If you signed in on multiple devices before resetting your password, you may need to sign in again on some of them. Netflix sometimes keeps you signed in on devices you use regularly, but it may ask for your password again on devices you have not used in a while, or on devices you share with others.
Frequently Asked Questions
Can I reset my Netflix password without an email or phone number?
No, Netflix requires either email access or a verified phone number to reset your password. If you have neither, contact Netflix support through help.netflix.com and answer security questions about your account to prove you own it. Support can then reset your password or update your contact information.
Will resetting my password delete my watch history or saved shows?
No. Resetting your password only changes how you sign in — it does not affect your profile, watch history, saved shows, or any other account data. Everything stays exactly as it was.
How long does the password reset email take to arrive?
Usually two to five minutes. If you do not see it after ten minutes, check your spam folder. If it is not there either, the email address on your account may be incorrect, and you should use the phone number or payment method verification instead.
Can I reset my Netflix password on the mobile app?
No. Netflix only allows password resets through a web browser at netflix.com/login. Open a browser on your phone or computer, go to that page, and click "Forgot password?" to start the reset process.
What if I forgot my password and my account email is hacked?
Use the phone number or payment method verification option instead of email. If someone else has access to your email and changes your Netflix password, you can still regain access by verifying with your phone or card. Then change your email address in Netflix account settings and find your email account.