The fastest way to get back into your account
Go to netflix.com/login and click "Forgot password?" below the email field. Netflix will send a reset link to the email address on your account — check your inbox and spam folder. Click the link, create a new password (at least 6 characters), and you're back in. The whole process takes about five minutes if you have access to your email.
If you don't remember which email address you used to sign up, or if you can't access that email anymore, the steps are longer but still straightforward. Netflix has a recovery path for both situations.
Key Takeaways
- The password reset link works only if you can access the email address attached to your Netflix account.
- Check your spam and promotions folders — the reset email often lands there instead of your inbox.
- If you can't access your email, you can verify your identity using your payment method or phone number instead.
- Netflix will ask you to create a new password that is different from any password you have used in the past year.
- If you share your account with others, resetting your password will sign everyone out of Netflix on all devices.
When you remember your email address
Start at netflix.com/login. Type in the email address you use for Netflix, then click "Forgot password?" The page will tell you that a reset link has been sent. Open the email account you provided — Netflix usually sends the link from noreply@netflix.com.
The reset email often ends up in your spam, promotions, or updates folder instead of your main inbox. Check those folders first. The link inside the email is valid for 24 hours. Click it, and Netflix will take you to a page where you create a new password. The password must be at least 6 characters long and cannot be a password you have used on Netflix in the past 12 months.
After you set your new password, Netflix will sign you out of all devices. You will need to sign back in on each device where you use Netflix — your phone, tablet, TV, computer, or streaming device. This happens automatically; you just enter your email and new password when prompted.
If you cannot access your email address
If the email address on your Netflix account no longer works, or you do not remember which email you used, Netflix can verify your identity another way. Go to netflix.com/login, click "Forgot password?", and then look for the link that says "Can't access this email?" or "Need help?" (the exact wording varies).
Netflix will ask you to verify your identity using one of these methods: the phone number on your account, the payment method (credit card, debit card, or PayPal) on file, or a code sent to a phone number you provide. Once you verify, Netflix will either let you reset your password directly or will send a reset link to an email address you choose.
If none of those verification methods work — for example, you no longer have access to the phone number or the payment method has expired — you will need to contact Netflix support. Go to help.netflix.com, scroll to the bottom, and click "Contact Us." Netflix support can verify your identity by asking security questions about your account history and can reset your password for you.
What to do if the reset link does not arrive
Wait at least 5 to 10 minutes before assuming the email is lost. Netflix sometimes takes a few minutes to send the reset link. Check your spam, promotions, updates, and other filtered folders — email providers often sort Netflix messages away from your main inbox.
If you still do not see the email after 15 minutes, go back to netflix.com/login and click "Forgot password?" again. You can request a new reset link as many times as you need. Each new link replaces the old one and is valid for 24 hours.
If you have requested the link multiple times and still have not received it, the email address on your account may be misspelled or inactive. Use the "Can't access this email?" option to verify your identity with a phone number or payment method instead, and you can update your email address at the same time.
Passwords Netflix will not accept
Netflix requires that your new password be at least 6 characters long. It cannot contain your Netflix email address (for example, if your email is jane@gmail.com, your password cannot be jane or jane@gmail.com). It also cannot be a password you have used on Netflix within the past 12 months.
Netflix does not require uppercase letters, numbers, or special characters, though using them makes your password stronger. If you try to set a password that breaks these rules, Netflix will tell you why and ask you to try again.
After you reset your password
Everyone on your Netflix account will be signed out of all devices. This includes people who share your account with you. They will need to sign back in with the new password. If you share your account and want to keep it that way, tell them the new password before you reset it, or reset it at a time when they are not actively watching.
If you share your account and want to prevent others from signing back in, you can change your password and then remove their devices from your account. Go to your account settings, find "Sign out of all devices" or "Manage access and devices," and select which devices to remove. This is useful if someone else knows your password and you want to lock them out.
Keeping your new password find
Write your password down in a safe place — a notebook in a drawer, a password manager app, or a find note on your phone. Do not email it to yourself or write it on a sticky note on your monitor. If you use the same password for multiple accounts, change it on those accounts too, because if one account is compromised, the others are at risk.
Netflix will never ask you for your password by email or phone. If you receive an email claiming to be from Netflix and asking you to verify your password or payment information, do not click any links or reply. Forward the email to phishing@netflix.com and delete it. Real Netflix messages come from noreply@netflix.com or help@netflix.com.
Frequently Asked Questions
How long does the password reset link stay valid?
The reset link is valid for 24 hours from the time Netflix sends it. If you do not click it within 24 hours, you will need to request a new link by going back to the login page and clicking "Forgot password?" again.
Will resetting my password delete my watch history or saved shows?
No. Resetting your password does not change anything about your account except the password itself. Your watch history, saved shows, profiles, and viewing preferences all stay the same. You will just need to sign back in on your devices.
Can I reset my password on the Netflix app instead of the website?
The Netflix app does not have a password reset option. You must go to netflix.com/login on a web browser to reset your password. After you reset it, you can sign back into the app with your new password.
What if I share my Netflix account and do not want to reset the password for everyone?
Netflix does not have a way to change the password for just one person on a shared account. If you reset the password, everyone gets signed out. However, you can create separate profiles with different PIN codes so that only certain people can access certain profiles without knowing the main password.
Is it safe to use the same Netflix password on other websites?
No. If you use the same password everywhere and one website is hacked, someone could use that password to access your Netflix account and other accounts. Use a different password for Netflix than you use for email, banking, or other important accounts.