The fastest way to get back into your account

If you remember your Spotify username or email but not your password, go to spotify.com/login and click "Can't log in?" below the password field. Spotify will send a password reset link to the email address on your account. Click that link, create a new password, and you're back in.

If you don't remember which email you used for Spotify, or you can't access that email anymore, the process takes longer but is still possible. Spotify's support team can help verify your identity and either recover your account or walk you through next steps.

Key Takeaways

  • The "Can't log in?" link on Spotify's login page sends a reset email to your account address within minutes.
  • You need access to the email address registered with your Spotify account to reset your password yourself.
  • If you can't access that email, contact Spotify Support through the web form and be ready to prove you own the account.
  • Spotify does not store your old password and cannot tell you what it was — they can only help you set a new one.
  • If you signed up through Facebook or Apple, use those platforms' login instead of a Spotify password.

Using the password reset link

Go to spotify.com/login on any web browser. Enter the email address or username you use for Spotify, then click "Can't log in?" instead of entering a password. Spotify will send an email to your registered address with a link that works for 24 hours.

Open that email and click the reset link. It takes you to a page where you create a new password — it must be at least 8 characters long. After you save it, you can log in on any device: the web player, the desktop app, or the mobile app on iOS or Android.

The reset email sometimes lands in your spam folder, so check there if you don't see it in your inbox after a few minutes. If you still don't see it, make sure you're using the correct email address — you may have signed up with a different one than you remember.

What to do if you can't access your registered email

If the email address on your Spotify account no longer works or you don't have access to it, you cannot reset your password yourself. Instead, go to support.spotify.com/contact-spotify-support and fill out the contact form. Select "Account and login" as the category.

Spotify will ask you to describe your problem and may request information to verify you own the account — such as the payment method you used, the country where you created it, or artists you've listened to recently. This can take a few days. Once they confirm your identity, they can either help you change the email address on file or send a reset link to a new email you provide.

Accounts created through Facebook or Apple

If you signed up for Spotify using your Facebook account or Apple ID, you don't have a Spotify password at all. Instead, you log in by clicking "Log in with Facebook" or "Log in with Apple" on the Spotify login page, then entering your Facebook or Apple credentials.

If you've forgotten your Facebook or Apple password, reset that password through Facebook or Apple's own account settings, not through Spotify. Once you've reset it there, you'll be able to log into Spotify again using that platform's login button.

Resetting your password on mobile devices

Open the Spotify app on your phone or tablet. On the login screen, tap "Can't log in?" — the exact location varies slightly between iOS and Android, but it's always near the password field. Spotify sends the reset email to your registered address just as it does on the web.

After you reset your password through the email link, return to the app and log in with your new password. You may need to close and reopen the app for the login screen to appear again.

Why Spotify won't tell you your old password

Spotify does not store passwords in a way that lets anyone — including Spotify staff — read them back to you. This is a security standard across almost all websites and apps. Instead, Spotify stores a scrambled version of your password. When you log in, they scramble what you type and compare it to the stored version. If they match, you're in.

This means the only way to get back into your account is to set a new password. There is no way to recover the old one, and no customer service representative can retrieve it for you.

Keeping your new password find

Once you've reset your password, use something you won't forget but that others can't guess. Avoid birthdays, pet names, or common words. A mix of uppercase and lowercase letters, numbers, and symbols makes it harder to crack.

If you use the same password across multiple websites, consider changing it on those other sites too — especially if you've reused it for email, banking, or shopping. A password manager like Bitwarden, 1Password, or Dashlane can store unique passwords for each site so you only have to remember one master password.

Frequently Asked Questions

How long does the password reset email take to arrive?

Usually a few minutes. If you don't see it after 10 minutes, check your spam or junk folder. Make sure you're checking the email address that's actually registered with Spotify — you may have signed up with a different address than you think.

Can I reset my Spotify password without an email address?

Not on your own. You'll need to contact Spotify Support and prove you own the account. They can verify your identity using payment information, account creation details, or listening history, then help you regain access.

What if I get an error when I try to click the reset link?

The reset link expires after 24 hours. If you waited too long, go back to spotify.com/login and click "Can't log in?" again to request a fresh link. If you're still getting an error, try a different web browser or clear your browser's cache and cookies.

Do I need to change my password if someone else knows it?

Yes. Go to spotify.com/login, click "Can't log in?", reset your password, and log out of all other devices in your account settings. This removes anyone else's access. If your email or payment method has been changed without your permission, contact Spotify Support when ready.

Can I use the same password I used before?

Technically yes, but it's not recommended. If someone guessed or found your old password, using it again leaves you vulnerable. A new, unique password is safer.