Use HoYoverse's Account Recovery Tool

The fastest way to recover your HoYoverse username is through the official HoYoverse account recovery page. Go to account.hoyoverse.com, click "Forgot Password" or "Account Issues", and select the option for account recovery. You will need to provide the email address or phone number linked to your account.

HoYoverse will send a verification code to that email or phone. Enter the code, and the system will display your username along with options to reset your password. This process typically takes a few minutes and works whether your account uses an email, phone number, or third-party login like Google or Apple.

If you no longer have access to the email or phone number on file, you will need to move to the next step. The recovery tool can only verify your identity through the contact information you originally registered with.

Key Takeaways

  • The HoYoverse account recovery page at account.hoyoverse.com is the official tool and shows your username once you verify your identity.
  • You need access to the email address or phone number you used when you created the account to receive a verification code.
  • If you cannot access your original email or phone, contact HoYoverse support with proof of account ownership like payment receipts or character details.
  • Third-party logins like Google or Apple can be used to recover your account if you still have access to those services.
  • Recovery usually takes minutes through the automated tool, but support tickets may take several days to a week.

Recover Access to Your Registered Email

If you forgot the password to the email address linked to your HoYoverse account, you can recover that email first, then use it to recover your HoYoverse username. Most email providers have their own password recovery process through their login page.

For Gmail, go to accounts.google.com/signin/recovery and follow the prompts. For Outlook, visit account.live.com/password/reset. For Yahoo, use login.yahoo.com and select "Forgot password?". Each service will ask you to verify your identity through a recovery email, phone number, or security questions you set up earlier.

Once you regain access to your email, return to account.hoyoverse.com and use the standard recovery process. This is usually faster than contacting HoYoverse support directly.

Contact HoYoverse Support When You Cannot Access Your Email

If you no longer have access to the email or phone number on your HoYoverse account and cannot recover it, you will need to contact HoYoverse support. Go to support.hoyoverse.com, select your game (Genshin Impact, Honkai: Star Rail, or Zenless Zone Zero), and choose "Account and Login Issues".

Click "Submit a Request" and fill out the form. HoYoverse will ask for information that only the account owner would know: your character name, world level, the email or phone you think is on file, and when you last played. They may also ask for payment receipts if you made purchases on the account, or screenshots of your character or inventory.

Support typically responds within three to seven days. Provide as much detail as possible about your account to speed up verification. If your first response does not resolve the issue, reply to the ticket with additional information rather than submitting a new request.

Use a Third-Party Login to Access Your Account

If you linked your HoYoverse account to Google, Apple, Facebook, or Discord, you can use that login to access your account without needing your HoYoverse username or password. Go to account.hoyoverse.com and select the third-party option you used.

Once you log in through that service, your HoYoverse username will be visible in your account settings under "Account Information" or "Profile". You can then change your password or update your recovery email if needed.

This method works even if you have forgotten your HoYoverse password or lost access to your registered email, as long as you still have access to the third-party account you linked.

Update Your Recovery Information After You Regain Access

Once you recover your username and regain access to your account, update your recovery information to prevent this from happening again. Log into account.hoyoverse.com, go to "Account Settings", and check the "Email" and "Phone Number" sections.

Make sure the email address is one you actively use and can access. Consider adding a phone number as a backup recovery method. If you use a third-party login like Google or Apple, verify that account is still active and that you remember the password.

You can also set up security questions in some cases, though HoYoverse's primary recovery methods are email and phone. Keeping this information current means you will not face the same recovery process again.

What to Do If Support Does Not Respond

HoYoverse support is usually responsive, but response times vary by region and current ticket volume. If you have not heard back within two weeks, reply to your support ticket asking for a status update rather than submitting a new request.

You can also try reaching out through HoYoverse's official social media accounts on Twitter, Facebook, or Discord. While these channels cannot directly recover your account, they can sometimes escalate stuck tickets or direct you to the right support team.

If you purchased the game or made in-game purchases with a credit card, keep those receipts. They are often the strongest proof of account ownership and can speed up the recovery process if you provide them to support.

Frequently Asked Questions

Can I recover my username if I do not remember my password?

Yes. The HoYoverse recovery tool shows your username after you verify your identity through a code sent to your email or phone. You do not need to know your password to see your username.

What if I linked my account to Google but forgot my Google password?

Recover your Google password first at accounts.google.com/signin/recovery. Once you regain access to Google, you can log into HoYoverse using that Google account and see your username in your account settings.

How long does HoYoverse support take to recover an account?

The automated recovery tool through account.hoyoverse.com takes a few minutes. Support tickets typically receive a response within three to seven days, though this varies by region and current volume.

Do I need a receipt to recover my account?

Not always. HoYoverse can verify your identity through character details, account age, and other information only the owner would know. Receipts from in-game purchases help but are not required if you can provide other proof.

Can someone else recover my username if they have my email?

No. They would need the verification code sent to your email, which only you can access. If someone else has control of your email address, recover that email first through your email provider's security tools.