You cannot recover someone else's password, and Roblox will not tell you yours over email

If you forgot your own Roblox password, you reset it through the login page by entering your username or email address. Roblox then sends you a link to create a new password. If you are trying to access an account that belongs to someone else — a child's account, a shared family account, or an account you no longer have access to — you will need the email address attached to that account, or you will need to contact Roblox Support directly.

Roblox does not send your actual password to you, ever. Any message claiming to be from Roblox asking you to confirm your password, or offering to send it to you, is a scam. Real password resets always happen through a link you click, not through a message with your password inside it.

Key Takeaways

  • To reset your own password, go to the Roblox login page, click "Forgot Password or Username", and enter your username or email address.
  • Roblox sends a password reset link to the email address on file, and that link works for a limited time — usually a few hours.
  • If you no longer have access to the email address attached to your account, contact Roblox Support with proof of account ownership.
  • Never share your password with anyone, and never enter it on a website that is not roblox.com or the official Roblox mobile app.
  • If your account was hacked, change your password when ready and check your email address and phone number in account settings to make sure they have not been changed.

Steps to reset your own password

Go to the Roblox login page at roblox.com. Below the username and password boxes, click the link that says "Forgot Password or Username?" You will be taken to a page asking for either your username or the email address connected to your account. Enter whichever one you remember.

Roblox will send an email to the address on file with a link to reset your password. Open that email and click the link. You will be taken to a page where you can type a new password. Make sure your new password is something you have not used before, and something you do not use on other websites. After you create the new password, you can log in with your username and the new password you just set.

If you do not see the reset email in your inbox after a few minutes, check your spam or junk folder. Some email providers filter Roblox emails by mistake. If the email never arrives, make sure you entered your email address correctly on the password reset page.

What to do if you cannot access the email on your account

If the email address attached to your Roblox account no longer works — you closed that email account, it was hacked, or you straightforward cannot remember which email you used — you will need to contact Roblox Support. Go to roblox.com/support and click "Contact Us". You will need to describe your situation and provide information that proves you own the account, such as the username, the approximate date you created it, or any purchase history if you have spent Robux on the account.

Roblox Support can take several days to respond. During that time, do not create a new account with the same username, because that will make it harder for Support to help you recover the original one. Be as specific as you can about when you created the account and what you have done on it.

Protecting your account after a password reset

After you reset your password, log into your account and check your account settings. Look at the email address and phone number listed there — if either one has been changed and you did not change it, your account may have been hacked. If you see unfamiliar information, change your password again when ready and contact Roblox Support.

To make your account harder to hack in the future, turn on two-factor authentication. In your account settings, find the security section and look for an option to enable two-factor authentication or 2FA. This means that even if someone learns your password, they cannot log in without also having access to your phone or email. Roblox will ask you to confirm your identity the first time you log in from a new device.

Why you should never share your password

Your Roblox password is the key to your account, your Robux balance, and anything you have built or bought in games. If you share it with a friend, a family member, or anyone else, that person can change your password, spend your Robux, delete your creations, or lock you out of your own account. Even people you trust can make mistakes or have their own devices hacked.

The only person who should ever know your password is you. If someone asks for your password — even if they say they work for Roblox, or they are a friend, or they need it to help you — do not give it to them. Roblox employees will never ask for your password. If you need help with your account, always contact Roblox Support through the official website.

Recognizing password reset scams

Scammers sometimes send fake emails that look like they come from Roblox, asking you to click a link and enter your password. These emails are not real. A real Roblox password reset email will have a link that takes you to roblox.com — check the web address in your browser after you click. If the link takes you to any other website, or if the email asks you to type your password into a message or form, it is a scam.

Real Roblox emails come from addresses that end in @roblox.com. If an email comes from any other address, it is not from Roblox. Delete it and do not click any links inside it. If you are unsure whether an email is real, go directly to roblox.com in your browser instead of clicking the link in the email.

Frequently Asked Questions

How long does a password reset link stay valid?

Roblox password reset links typically work for a few hours after you request them. If you wait too long to click the link, you may need to request a new one. If the link has expired, go back to the login page and click "Forgot Password or Username?" again to get a fresh link sent to your email.

Can I reset my password on the Roblox mobile app?

Yes. On the login screen of the Roblox app, tap "Forgot Password or Username?" and follow the same steps as on the website. You will still receive a reset link by email, and you can use that link on your phone or computer.

What if I created my account with a username instead of an email?

Older Roblox accounts may not have an email address attached. If you cannot reset your password because you do not have an email on file, contact Roblox Support and explain your situation. They can help you add an email address to your account or reset your password another way.

Can I change my password without resetting it?

Yes. Log into your account, go to Settings, find the Security section, and look for "Change Password". You will need to enter your current password before you can create a new one. This is different from a password reset, which you use when you have forgotten your password.