Use Roblox's password reset page if you remember your username or email

Go to roblox.com/login and look for the "Forgot Password or Username?" link below the login box. Click it. You will see a field asking for your username or the email address connected to your account. Enter whichever one you remember.

Roblox will send a password reset link to the email on file. Check your inbox — including spam and promotions folders — for an email from Roblox. The link in that email works for a limited time, so open it soon. Click the link, create a new password, and you will be able to log in.

If you do not receive an email within a few minutes, check that you typed your username or email correctly. If the email address in your account is one you no longer use or cannot access, you will need to contact Roblox support instead.

Key Takeaways

  • The fastest way to reset your password is through roblox.com/login by clicking "Forgot Password or Username?" and entering your username or email address.
  • Roblox sends the reset link to your registered email address, so you must have access to that email to complete the reset.
  • Check your spam and promotions folders if the reset email does not appear in your inbox within a few minutes.
  • If you cannot access your registered email address, contact Roblox support through their help center to verify your identity and regain access to your account.

What to do if you do not remember your email address

If you know your username but cannot remember which email address is attached to your account, you cannot use the self-service password reset. Instead, go to roblox.com/support and select "Contact Us" to reach Roblox support.

Explain that you need to reset your password but do not remember your registered email. Roblox support can verify your identity using information about your account — such as the creation date, past purchases, or games you have played — and then either tell you the email or reset your password directly. This process typically takes a few days.

Recovering access if you lost your email account too

If the email address connected to your Roblox account no longer exists or you cannot log into it, you will need to prove your identity to Roblox support. Go to roblox.com/support and describe your situation: that you cannot access your Roblox account because you no longer have access to the registered email.

Roblox support will ask you to provide details that only the account owner would know. This might include when you created the account, what games you have played, whether you made any purchases, or what your username is. They may also ask for the last password you remember using, though you do not need to provide your actual password.

Once support verifies your identity, they can update the email address on your account to one you currently use, or they can reset your password directly. This process can take one to two weeks depending on how busy support is.

Creating a strong new password

When you set your new password, make it something you have not used on other websites. A strong Roblox password includes uppercase letters, lowercase letters, numbers, and symbols — for example, BlueSky#2024Roblox rather than password123.

Write your new password down in a safe place, such as a password manager like Bitwarden or 1Password, rather than relying on your browser to remember it. This way you will have it if you need to log in on a different device.

Protecting your account after you regain access

Once you are back in your account, turn on two-factor authentication to prevent someone else from taking over it again. Go to your account settings, find the security section, and enable two-factor authentication. Roblox will ask you to verify your email address and then set up an authenticator app or receive codes by email.

Check your account email address and make sure it is still correct. If someone changed it while they had access to your account, update it back to your current email. Review your purchase history and any connected payment methods to make sure nothing was bought without your permission.

What to do if you think someone else is using your account

If you regain access to your account and notice that someone else has been playing on it, changing settings, or making purchases, tell Roblox support when ready. Go to roblox.com/support and report the unauthorized access. Include details about what was changed or purchased.

Roblox support can sometimes reverse unauthorized purchases, especially if they happened recently. They can also help you find your account further and may be able to tell you when the account was accessed from unfamiliar locations.

Frequently Asked Questions

How long does the password reset email take to arrive?

The reset email usually arrives within a few minutes. If you do not see it after 10 minutes, check your spam folder and make sure you typed your username or email correctly on the reset page. If it still does not arrive, your registered email address may be incorrect, and you will need to contact Roblox support.

Can I reset my password without access to my email?

No. The password reset process requires you to receive and click a link sent to your registered email address. If you cannot access that email, contact Roblox support at roblox.com/support and they can verify your identity another way and reset your password for you.

What if I forgot both my username and my password?

Go to roblox.com/login and click "Forgot Password or Username?" You can enter your email address to find your username and reset your password in one process. If you do not remember your email either, contact Roblox support and provide details about your account to prove you own it.

How long does Roblox support take to respond?

Roblox support typically responds within one to three business days, though during busy periods it can take longer. If your issue is urgent, explain that in your message. You can check the status of your support ticket by logging into your Roblox account and viewing your support history.

Should I change my password if I think someone guessed it?

Yes. If you suspect someone else knows your password, reset it when ready using the "Forgot Password?" link. Then turn on two-factor authentication in your account settings so that even if someone learns your new password, they cannot log in without a code from your email or authenticator app.