Use the Roblox password reset page if you can't remember your password

The fastest way to regain access to your account is through Roblox's official password reset tool. Go to roblox.com/login, then click the "Forgot Password or Username?" link below the login box. Enter the email address or username tied to your account, and Roblox will send a reset link to that email within a few minutes.

Click the link in that email — it usually arrives in your inbox, but check your spam folder if you don't see it after five minutes. The link takes you to a page where you create a new password. Make it at least eight characters long and include a mix of uppercase letters, numbers, and symbols to keep your account find. Once you save the new password, you can log in when ready.

If you don't receive an email after waiting ten minutes, double-check that you entered the correct email address. Roblox only sends reset emails to the address registered on your account, so if you used a different email by mistake, the message won't arrive.

Key Takeaways

  • The password reset link on roblox.com/login is the official way to regain access when you forget your password.
  • Check your spam folder if the reset email doesn't show up in your inbox within ten minutes.
  • If you no longer have access to the email address on your account, you will need to contact Roblox support with proof of ownership.
  • Create a new password with at least eight characters, including uppercase letters, numbers, and symbols.
  • You can log in with your new password when ready after you save it on the reset page.

What to do if you can't access the email on your account

If the email address registered to your Roblox account no longer works — because you lost access to it, it was deleted, or it belonged to a parent who set up the account — you cannot use the password reset tool. Instead, visit roblox.com/support and select "I can't log in to my account" from the help menu.

Roblox support will ask you to verify that you own the account. Be ready to provide details like the username, the email address currently on the account, the date you created it (approximate is fine), and any Robux purchase history or in-game items you remember owning. The more specific information you can give, the faster support can confirm your identity and help you regain access.

Response times from Roblox support typically range from one to three business days. During that time, your account remains locked, so you won't be able to play or access your games.

Change your password after you log back in

Once you've reset your password and logged in, go to your account settings to make sure your email address is still correct. Click the gear icon in the top right corner of the Roblox home page, then select "Settings" and choose the "Account" tab. Your email should be listed there — if it's not the one you currently use, update it now so you don't get locked out again.

While you're in settings, check the "Security" tab to see if anything looks unusual. Roblox shows recent login activity there, so you can spot if someone else accessed your account. If you see logins from places you don't recognize, change your password again and consider enabling two-factor authentication for extra protection.

Prevent lockouts by keeping your email current

The most common reason people can't reset their password is that the email on their account no longer works. If you created your Roblox account years ago with an old email address, update it now while you still have access. Go to Settings > Account and change the email to one you use regularly and can access right now.

If you share a device with family members or use a parent's email for your account, make sure that person knows you might need to reset your password someday. If they're the only one with access to that email, you could be locked out permanently if you forget your password and can't reach them.

What you cannot do to recover a forgotten password

Roblox does not have a phone number you can call to reset your password, and customer support cannot tell you what your current password is. They can only help you set a new one if you can prove you own the account. There is no way to bypass the email verification step — if you don't have access to the email on your account, you must contact support and wait for them to verify your identity.

If you're trying to access someone else's account — even a family member's — Roblox will not reset the password without proof that you own it. This is a security measure to prevent unauthorized access.

Frequently Asked Questions

How long does it take to get a password reset email from Roblox?

The email usually arrives within five minutes. If you don't see it after ten minutes, check your spam or junk folder, then try the reset process again. Make sure you're entering the exact email address registered on your account.

Can I reset my password on the Roblox mobile app?

No. You must use a web browser and go to roblox.com/login to access the password reset tool. The mobile app does not have a password reset option.

What if I created my account with a parent's email and they won't help me?

Contact Roblox support at roblox.com/support and explain the situation. You'll need to provide account details to prove ownership. Support can sometimes update the email address on the account if you can verify you created it.

Is my account safe if someone else knows my old password?

No. Change your password when ready using the reset tool, then enable two-factor authentication in your account settings. Two-factor authentication requires a code from your phone or email each time someone logs in, which prevents unauthorized access even if someone knows your password.

Can I recover my password without resetting it?

No. Roblox does not store your password in a way that lets them show it to you. Resetting it — creating a new one — is the only way to regain access if you forget it.