Use the Roblox password reset page if you remember your email or username
Go to roblox.com/login and look for the "Forgot Password or Username?" link below the login box. Click it. You will see a field asking for either your email address or your Roblox username — enter whichever one you remember. Roblox will send a password reset link to the email address connected to your account.
Check your email inbox (and spam folder, since reset emails sometimes land there). The email from Roblox will have a link that takes you to a page where you can create a new password. The link works for a limited time, so use it within a few hours of receiving it. Type your new password twice to confirm it matches, then click the button to save it.
Once the reset is complete, go back to roblox.com/login and sign in with your username and new password. You should now have access to your account.
Key Takeaways
- The password reset link goes to the email address tied to your account, so you need access to that email to reset your password.
- If you do not remember your email or username, you will need to contact Roblox support with proof that you own the account.
- Password reset emails can take a few minutes to arrive, and they expire after a few hours if you do not use them.
- Once you reset your password, write it down or save it in a password manager so you do not lose it again.
What to do if you do not remember your email address
If you know your Roblox username but not the email attached to your account, try entering your username on the password reset page anyway. Some accounts will let Roblox send a reset link to the email on file without you having to type it in — you just click the link when it arrives.
If that does not work, you will need to contact Roblox support. Go to roblox.com/support and select "I forgot my password" or "Account access" from the help menu. Roblox will ask you questions to prove you own the account — they may ask for the email you think is connected to it, the date you created the account, or details about games you have played or items you own. Answer as accurately as you can with the information you remember.
Recovering an account with a different email
If you have access to a different email address than the one on your account, you cannot use it to reset your password directly. Roblox only sends reset links to the email currently registered to your account.
To change the email address on your account, you first need to log in — which means you need your password. If you have forgotten your password and the original email is no longer yours, contact Roblox support with proof of account ownership. They can help you regain access so you can update your email address yourself.
Using a password manager to avoid this in the future
A password manager is a program that stores your passwords securely so you do not have to remember them. Popular options include Bitwarden (free), 1Password, and LastPass. When you create or change your Roblox password, the password manager saves it automatically.
The next time you visit Roblox, the password manager fills in your username and password for you — you just click to log in. If you ever forget your password again, you can open the password manager and look it up instead of going through the reset process. Password managers also help you create strong passwords that are harder for others to guess.
What happens if someone else has your password
If you think someone else knows your password or has logged into your account without permission, reset it when ready using the steps above. Then go to your account settings and check the "Sessions" or "Active Sessions" page to see if anyone else is logged in. You can sign them out from there.
Change any security questions or recovery email addresses if you have set them up. If your account was used to spend Robux (the in-game currency) or send items to other accounts, contact Roblox support with details about what happened. They can sometimes reverse unauthorized purchases.
Frequently Asked Questions
How long does it take to get a password reset email?
Password reset emails usually arrive within a few minutes. If you do not see it after 10 minutes, check your spam or junk folder — some email providers filter Roblox emails by mistake. If it still does not appear, try the reset process again with a slightly different version of your email address (for example, without a period or with a number added) in case you mistyped it.
Can I reset my password without access to my email?
No, you need access to the email address on your account to reset your password through the normal process. If you no longer have access to that email, contact Roblox support and provide information that proves you own the account, such as the username, creation date, or details about purchases you made.
What if the password reset link does not work?
Reset links expire after a few hours. If yours has expired, go back to the password reset page and request a new link. Make sure you are copying the full link from the email — sometimes email programs break long links across multiple lines. If the link still does not work, contact Roblox support.
Can I have two passwords for the same account?
No, each Roblox account has one password. You can only change it by resetting it through your email or by contacting support. If you want to use different passwords for different accounts, create separate Roblox accounts with different usernames.