Where to find your FNB username in the app

Your FNB username appears in your profile settings within the app itself. Open the FNB app on your phone or tablet, tap the menu icon (usually three horizontal lines) in the corner, then select "Profile" or "Settings". Your username will be listed there — it's the name you use to log in, not your account number or card number.

If you're already logged in, this is the fastest way to confirm what your username is. The username stays the same across all FNB services, so once you find it in the app, you'll use that same name for online banking, customer service calls, or any other FNB login.

Key Takeaways

  • Your FNB username is found in the Profile or Settings section of the app, accessible from the main menu.
  • Your username is different from your account number, card number, or PIN — it's what you type when you first log in.
  • The same username works across all FNB platforms: the mobile app, online banking, and phone banking.
  • If you cannot remember your username after checking the app, FNB customer service can confirm it by verifying your identity with your ID number and account details.

What your username is not

Your FNB username is not your account number. Your account number is the unique identifier for your specific bank account and appears on your statements and cards. Your username is a separate login credential that you create or that FNB assigns to you.

Your username is also not your PIN, your card number, or your email address. These are all different security credentials. Your username is straightforward the text string you enter in the first field when you open the app and see the login screen.

If you cannot find your username in the app

If you're already logged into the FNB app but the Profile section doesn't show your username clearly, try logging out and looking at the login screen itself. Some versions of the app display your most recently used username on the login page, which can help you confirm what it is.

If you're locked out of the app or cannot remember your username at all, contact FNB customer service directly. They can verify your identity using your ID number and account details, then tell you what your username is or help you reset it. FNB's customer service number is on the back of your card or on their website.

Resetting your username if you need to change it

If you want to change your username to something easier to remember, FNB allows you to update it through the app's settings. Go to Profile or Settings, find the option to change your username or login details, and follow the prompts. You'll need to verify your identity before the change takes effect.

After you change your username, use the new one the next time you log in. Your old username will no longer work. Write down your new username somewhere safe so you don't forget it again.

Using your username across FNB services

Once you know your FNB username, it works the same way everywhere FNB offers banking. If you call FNB's phone banking line, you may be asked to provide your username along with other verification details. If you log into FNB's website on a computer, you'll use the same username you use in the app.

This consistency makes it easier to manage your account across different devices and platforms. You don't need separate usernames for the app, the website, or phone banking — one username covers all of them.

Keeping your username find

Your username is not as sensitive as your PIN or password, but it's still part of your login security. Don't share it with anyone who calls you claiming to be from FNB, and don't type it into websites or apps that you're not certain are legitimate FNB services.

If you suspect someone has used your username to access your account without permission, change your password when ready through the app and contact FNB customer service to report the issue. They can review your account activity and help you find it.

Frequently Asked Questions

Is my username the same as my online banking login?

Yes. The username you use in the FNB app is the same one you use to log into FNB's website and phone banking. It's your single login credential across all FNB platforms.

Can I see my username if I'm not logged into the app?

If you've used the app before on that device, your username may appear on the login screen as a recently used option. If not, you'll need to log in or contact FNB customer service to find out what your username is.

What if I forgot my username and password?

Use the "Forgot Username" or "Forgot Password" option on the FNB app's login screen. You'll be asked to verify your identity using your ID number, phone number, or other account details. FNB will then help you recover or reset both.

Can I change my username to something I'll remember better?

Yes. Go to your Profile or Settings in the app, find the option to change your login details, and follow the steps to create a new username. You'll need to verify your identity before the change is saved.

Is my username case-sensitive?

FNB usernames are typically not case-sensitive, meaning "JohnSmith" and "johnsmith" will both work. However, check the app's login screen for any specific instructions about capitalization.