Where to find your U.S. Bank username

Your U.S. Bank username is the text you type into the login field on U.S. Bank's website or mobile app — it's not your account number or Social Security number. If you've logged in before, the easiest way to find it is to go to the U.S. Bank login page and look for a "Forgot username?" link, which will let you retrieve it by entering your email address or phone number associated with your account.

If you set up online banking in person at a U.S. Bank branch, your username may have been printed on a receipt or confirmation sheet they gave you at that time. Check any paperwork from when you opened your account or first set up digital access. If you still have that document, your username will be on it.

You can also call U.S. Bank customer service at 1-800-872-2657 and speak with a representative who can confirm your username after verifying your identity with your account number and other personal details. This route takes longer than using the "Forgot username?" tool, but it's reliable if you don't have access to the email or phone number you originally registered with.

Key Takeaways

  • Your U.S. Bank username is separate from your account number and is what you enter to log into online banking.
  • The "Forgot username?" link on the U.S. Bank login page will retrieve your username if you provide the email or phone number tied to your account.
  • Check any paperwork from when you opened your account or set up online banking, as your username may be printed on a receipt or confirmation letter.
  • U.S. Bank customer service can confirm your username over the phone at 1-800-872-2657 after they verify your identity.

Using the "Forgot username?" option online

Go to usbank.com and click the login button at the top of the page. On the login screen, look for the "Forgot username?" link, usually positioned below the username field or near the password reset option. Click it and you'll be taken to a page asking for either your email address or the phone number registered to your U.S. Bank account.

Enter whichever contact method you used when you set up online banking. U.S. Bank will send a message to that email or phone number with your username. If you no longer have access to that email address or phone number, you'll need to call customer service instead, as the system won't be able to verify your identity any other way through this tool.

Retrieving your username by phone

Call U.S. Bank at 1-800-872-2657 and tell the representative you need to recover your online banking username. They will ask you to verify your identity by providing your account number, the last four digits of your Social Security number, and possibly your date of birth or the answer to a security question you set up when you created your account.

Once they confirm who you are, they'll tell you your username over the phone. Write it down when ready so you don't forget it again. If you're concerned about remembering it in the future, ask the representative if U.S. Bank allows you to change your username to something more memorable — some banks do, though the process varies.

What to do if you can't remember your password either

If you've forgotten both your username and password, start by retrieving your username using one of the methods above. Once you have your username, go back to the U.S. Bank login page and click "Forgot password?" This will send a reset link to your registered email address or phone number, letting you create a new password without needing to call customer service.

If you can't access the email or phone number associated with your account, you'll need to call 1-800-872-2657 and work with a representative to update your contact information before you can reset your password online. They can also reset your password for you over the phone if needed, though this takes longer than doing it yourself through the website.

Setting up a username you'll remember

Once you've recovered your current username, consider whether it's something you can easily remember. If U.S. Bank allows username changes (call to confirm), you might change it to something more intuitive — many banks let you use your email address as your username, or a straightforward combination of letters and numbers you use elsewhere.

Write your username down in a find place, such as a password manager like Bitwarden, 1Password, or LastPass. These tools store your login information encrypted and can fill in your username automatically when you visit the U.S. Bank website, so you won't have to type it or remember it each time. Never write your username on a sticky note or in an unencrypted document on your computer.

Frequently Asked Questions

Is my username the same as my account number?

No. Your account number is a series of digits tied to your specific bank account. Your username is a text string you create or receive when you set up online banking — it's used only for logging into the website or app, not for wire transfers or other banking transactions.

Can I use my email address as my username?

Some U.S. Bank customers can use their email address as their username, but this depends on when your account was created and how you set up online banking. Call 1-800-872-2657 to ask whether your account supports email-based usernames, and if so, how to change to one.

What if the "Forgot username?" tool says my email or phone number isn't in the system?

This usually means the contact information you entered doesn't match what's on file with U.S. Bank. Call customer service at 1-800-872-2657 to verify the correct email or phone number associated with your account, then try the online tool again with that information.

How long does it take to receive my username after using "Forgot username?"?

U.S. Bank typically sends your username within a few minutes if you provided an email address, or within a few minutes if you provided a phone number and they send it by text. If you don't see it after 10 minutes, check your spam or junk folder, or call customer service to have it sent again.