Where to find your FNB username

Your FNB username is in your welcome email from First National Bank, or you can retrieve it through the FNB website or mobile app without needing to remember it. If you have online banking access, your username appears on the login screen after you enter your card number or account number — the system will show you what username is linked to that account. If you do not have online banking set up yet, you will need to contact FNB directly to confirm your username before you can log in.

The fastest way is to use the FNB website at fnb.co.za and select "Forgot username" on the login page. Enter your ID number or account number, and FNB will display the username associated with that account. This takes seconds and requires no phone call.

If you prefer to speak to someone, FNB customer service can confirm your username over the phone. Call the number on the back of your FNB card, or use the contact details on the FNB website. Have your ID number and account number ready when you call.

Key Takeaways

  • Your FNB username was sent in your welcome email when you opened your account, or you can find it by using the "Forgot username" option on the FNB login page.
  • The FNB website will display your username if you enter your ID number or account number, without requiring you to log in first.
  • Your username appears on the login screen itself if you enter your card or account number, so you can see what name is linked to your account.
  • FNB customer service can confirm your username by phone if you have your ID number and account number available.

Check your welcome email and bank statements

When you opened your FNB account, the bank sent a welcome email that included your username and instructions for setting up online banking. Search your email inbox and spam folder for messages from FNB with subject lines like "Welcome to FNB Online Banking" or "Your FNB Online Banking Details." The username is usually in the first email or in a follow-up message with your login instructions.

If you cannot find the email, check your FNB bank statements — paper statements sometimes print your username at the top or bottom, and online statements may include it in the account summary section. Not all statements display the username, but it is worth checking the ones you have.

Use the FNB website to retrieve your username

Go to fnb.co.za and look for the login section. Below the username and password fields, you will see a link that says "Forgot username" or "Retrieve username." Click that link.

Enter your South African ID number or your FNB account number in the field provided. FNB will then display the username that is registered to that ID or account. This process takes less than a minute and does not require you to know your password.

If the website asks for additional information like your date of birth or account type, provide it as requested. This is a security step to confirm you are the account holder.

Check the FNB mobile app

If you have the FNB app installed on your phone, open it and go to the login screen. Instead of entering your username, tap "Forgot username" or a similar option. The app will ask for your ID number or account number and will display your registered username.

You can also use the app to set up a new username if you want to change the one you have. Go to Settings or Account Settings within the app, find the username or login details section, and follow the prompts to update it. This is useful if your current username is hard to remember or if you want something different.

Contact FNB customer service by phone

Call FNB's customer service line using the number on the back of your FNB card, or find the contact number on the FNB website. Have your ID number and account number ready before you call.

Tell the representative that you need to confirm your FNB username. They will verify your identity by asking security questions or requesting information from your account, then they will tell you your username. This route takes longer than using the website, but it is useful if you are having trouble with the online retrieval process or if you prefer speaking to a person.

FNB customer service is available during business hours, and wait times vary depending on how busy the lines are. If you call during peak times, you may wait 10 to 20 minutes.

Set up a new username if you cannot retrieve the old one

If you have tried the retrieval methods above and still cannot find your username, you can set up a new one through the FNB website or app. Go to the login page, select "Forgot username," and follow the prompts to create a new username instead of retrieving the old one.

FNB will ask you to verify your identity using your ID number, account number, and possibly a one-time code sent to your registered phone number or email. Once you have verified yourself, you can choose a new username and set it up when ready.

This new username will replace your old one, so you will use the new one the next time you log in. Write it down or save it somewhere safe so you do not lose it again.

What to do if you do not have online banking yet

If you have an FNB account but have never set up online banking, you cannot retrieve a username because one has not been created yet. You will need to contact FNB to set up online banking first, and the bank will assign you a username or let you choose one.

Call FNB customer service or visit an FNB branch in person with your ID and your FNB card. Tell them you want to set up online banking. They will verify your identity, set up your account for online access, and provide you with a username — either one they assign or one you select yourself.

Once online banking is activated, you can log in using that username and set a password. You will then have full access to your account online and through the mobile app.

Frequently Asked Questions

Is my FNB username the same as my email address?

No. Your FNB username is a separate login name that FNB created for you or that you chose when you set up online banking. It is not your email address, though you may have used your email to register for the account. You will see your username on the login page or in your welcome email.

Can I change my FNB username?

Yes. Log into your FNB online banking or mobile app, go to Settings or Account Settings, find the username or login details section, and follow the prompts to change it. You will need to verify your identity before the change takes effect. Your new username will be active the next time you log in.

What if I forgot my password but remember my username?

On the FNB login page, look for a "Forgot password" link separate from the "Forgot username" link. Click it, enter your username, and FNB will send you a link or code to reset your password. You will then be able to create a new password and log in.

Can someone else find out my FNB username?

Your username alone is not enough to access your account — a person would also need your password. However, do not share your username with anyone you do not trust. FNB will never ask you for your username or password by email or phone, so if someone contacts you asking for these details, it is a scam.

What if the "Forgot username" option is not working?

Try using the FNB mobile app instead of the website, or try again at a different time — the system may be temporarily unavailable. If it continues to fail, call FNB customer service directly. They can confirm your username over the phone and help you troubleshoot any technical issues with the online retrieval system.