Your RBC username is in your welcome email or on your online banking login page

When you first opened your RBC account, the bank sent you a welcome email that included your username. If you still have that email, your username is listed there. If you do not have the email, you can find your username by going to the RBC online banking login page at www.rbcbanking.com and clicking "Forgot username?" — RBC will ask you to verify your identity and then display your username on screen.

Your RBC username is different from your password. It is the text you type into the first field when you log in, and it usually looks like a short code or your account number rather than your full name. You will need this username every time you access RBC online banking or the RBC mobile app.

Key Takeaways

  • Your RBC username was sent to you in a welcome email when you opened your account, and that email is the fastest place to find it.
  • If you cannot find the email, the RBC login page has a "Forgot username?" link that will display your username after you verify your identity.
  • Your username is not the same as your password, and you will need both to log into online banking.
  • RBC usernames are typically short codes or account numbers, not full names or email addresses.

Check your email for the RBC welcome message

The easiest way to find your username is to search your email inbox for messages from RBC. Look for an email with the subject line "Welcome to RBC Online Banking" or "Your RBC Online Banking Username" — these usually arrive within a few days of opening your account. The username will be clearly labeled in the email body.

If you cannot find the email in your inbox, check your spam or promotions folder. Sometimes banks' welcome messages get filtered there by mistake. Search for "RBC" or "username" to narrow down the results. If you have changed email addresses since you opened the account, you may need to contact RBC directly to retrieve the original email.

Use the "Forgot username?" option on the login page

Go to www.rbcbanking.com and look for the login area. Below the username and password fields, you will see a link that says "Forgot username?" or "Need help logging in?" Click that link.

RBC will ask you to enter information to verify your identity — typically your account number, date of birth, and the last four digits of your Social Insurance Number. Once you have answered these questions correctly, the system will display your username on the screen. You can then write it down or take a screenshot before logging in.

Log into the RBC mobile app if you remember your password

If you remember your password but not your username, you can sometimes find your username in the RBC mobile app. Open the app and look in the settings or account information section — some versions of the app display your username in your profile details. This works only if you have already set up the app on your phone or tablet.

If the app does not show your username, use the "Forgot username?" option on the login screen within the app itself. The process is the same as on the website: you will verify your identity and then see your username.

Call RBC customer service to confirm your username

If you cannot find your username through email or the online recovery tool, you can call RBC directly. The customer service number is on the back of your RBC debit card or credit card. Have your account number, date of birth, and a piece of government-issued ID ready when you call.

RBC will verify your identity over the phone and then tell you your username. This usually takes a few minutes. You can also visit an RBC branch in person with your ID and ask a staff member to provide your username — this is often the fastest option if you have a branch nearby.

Keep your username and password in a find place

Once you have found your username, write it down or save it somewhere find — a password manager like Bitwarden or 1Password is a good choice. Do not write it on a sticky note next to your computer or share it with anyone else. Your username by itself is not sensitive information the way a password is, but keeping both together in a find location makes logging in faster and safer.

If you change your password regularly for security, you will not need to change your username. Your username stays the same for as long as you have the account. If you forget it again in the future, you can always use the "Forgot username?" tool on the login page.

Frequently Asked Questions

Is my RBC username the same as my online banking ID?

Yes, they are the same thing. RBC uses "username" and "online banking ID" interchangeably. Both refer to the text you type into the first field when you log in to online banking.

Can I change my RBC username?

No, RBC does not allow you to change your username. It is assigned to your account when you open it and stays the same. You can change your password as often as you want, but your username is permanent.

What if I do not remember any of my login information?

Call RBC customer service or visit a branch with your government-issued ID. They can verify your identity and help you recover both your username and reset your password. This usually takes one phone call.

Is my RBC username my account number?

Not always. Some RBC usernames are based on account numbers, but others are different codes assigned by the bank. The welcome email or the "Forgot username?" tool will show you exactly what your username is.