Where to find your username in the US Bank app

Your US Bank username appears in the app's settings menu, not on the login screen. Open the US Bank app, tap the menu icon (three horizontal lines) in the bottom right corner, then select "Settings." At the top of the Settings page, you'll see your username displayed under your name or account information. If you're already logged in, this is the fastest way to confirm what you use to sign in.

If you've forgotten your username entirely and can't access the app, you'll need to use the web version instead. Go to usbank.com, click "Forgot username or password?" on the login page, and follow the prompts. US Bank will ask you to verify your identity using your Social Security number and other account details before showing your username.

Key Takeaways

  • Your username is visible in the Settings menu of the US Bank app if you're already logged in.
  • If you're locked out of the app, use usbank.com and select "Forgot username or password?" to retrieve it.
  • US Bank requires identity verification (Social Security number and account details) before displaying a forgotten username.
  • Your username is different from your online ID and is used specifically for the mobile app login.
  • If you still can't locate it after these steps, contact US Bank customer service at 1-800-872-2657.

Checking settings when you're already logged in

The simplest path is to look in Settings if you can already access your account. Tap the menu icon at the bottom right of the app (it looks like three stacked lines). Scroll down and select "Settings" from the menu that appears.

Once you're in Settings, look at the top section of the page. You should see your name and below it your username. Some versions of the app display this under "Account Information" or "Profile." Write it down or take a screenshot so you have it saved outside the app.

Using the web login if you're locked out of the app

If you can't remember your username and aren't logged into the app, go to usbank.com on a computer or mobile browser. On the login page, you'll see a link that says "Forgot username or password?" Click this link.

US Bank will ask you to enter your Social Security number and other identifying information to confirm you own the account. After verification, the system will display your username. You can then use this username to log back into the mobile app.

What to do if you can't find it in either location

If your username doesn't appear in Settings and the web recovery process doesn't work, contact US Bank directly. Call their customer service line at 1-800-872-2657. Have your Social Security number, account number, and a form of ID ready when you call.

Customer service representatives can confirm your username over the phone and may also help you reset it if needed. This is especially useful if you've had your account for many years and genuinely cannot remember what you chose as your username.

The difference between username and other login methods

US Bank allows you to log in using either your username or your email address associated with the account. If you can't remember your username but you know your email, you can use the email to log in instead. Both work equally well for accessing the app.

Your username is also different from your online ID, which is a separate credential some customers set up for additional security. If you're unsure which one you need, try logging in with your email first — it's usually the easiest option if you've forgotten your username.

Resetting your username if you want to change it

You can change your username through the Settings menu in the app. Go to Settings, find "Login Information" or "Security Settings," and look for an option to change your username. US Bank will ask you to verify your identity before allowing the change.

Keep in mind that changing your username means you'll need to use the new one the next time you log in. Write down your new username and store it somewhere you can find it later. Many people keep login information in a password manager like Bitwarden or 1Password so they don't have to remember it.

Frequently Asked Questions

Can I use my email address to log in instead of my username?

Yes. US Bank allows you to log in with either your username or the email address linked to your account. If you've forgotten your username, you can use your email to access the app instead.

What if I never set up a username?

All US Bank accounts have a username assigned by default. If you've never created a custom one, the system assigned you one when your account was opened. Check the Settings menu or call customer service to find out what it is.

Is my US Bank username the same across all devices?

Yes. Your username works on the mobile app, the website, and any other US Bank login portal. It's the same credential across all platforms.

How long does it take to recover a forgotten username?

If you use the web recovery tool, you'll see your username when ready after identity verification. If you call customer service, a representative can tell you your username during the call.

Can someone else see my username if they have access to my phone?

If someone unlocks your phone and opens the US Bank app while you're logged in, they can see your username in Settings. This is one reason to use a strong phone passcode and enable biometric login (fingerprint or face recognition) on the app.