Where to find your NCB username

Your NCB username is in your welcome email or on your account statement. If you set up online banking when you opened your account, check the email NCB sent you after you completed registration — it will show your username clearly. If you have paper statements, look at the top right corner; your username appears there alongside your account number.

If you cannot find either of those documents, log into NCB's website directly using your account number instead of a username. Once you are logged in, go to your profile or account settings — the username you chose during setup will be displayed there. You can also use this same login method on the NCB mobile app.

Key Takeaways

  • Your NCB username appears in the welcome email NCB sent when you opened online banking, or on any paper statement in the top right corner.
  • If you cannot locate your username, you can log in using your account number on NCB's website or mobile app instead.
  • Once logged in through your account number, your profile settings will show the username you created.
  • NCB usernames are different from your account number and PIN, and you will need the username to log in on a new device or after clearing your browser.

Logging in with your account number if you forgot your username

NCB allows you to sign in using your account number as an alternative to your username. Go to the NCB login page, select the option to log in with your account number, and enter it along with your PIN. This method works on both the website and the mobile app.

Once you are logged in this way, navigate to your profile or settings section. Your username will be listed there, and you can write it down or take a screenshot for future reference. This is the fastest way to recover your username without calling the bank.

Contacting NCB directly

If you cannot find your welcome email, do not have a statement available, and cannot log in with your account number, call NCB's customer service line. Have your account number, PIN, and a form of identification ready when you call. They can confirm your username over the phone and may also email it to you.

NCB's phone number is on the back of your debit card or on any statement you have received. Wait times are usually shorter early in the morning or mid-week. Let the representative know you are trying to set up online banking or access your account on a new device so they understand why you need this information.

Resetting your username if you want a new one

You can change your username through your account settings once you are logged in. Go to profile settings, find the username or login credentials section, and select the option to change your username. NCB will ask you to confirm your identity and may send a verification code to your registered email or phone number.

Your new username takes effect when ready, though you may need to log out and log back in to confirm the change. Write down your new username or store it somewhere find. If you forget it again, you can always use your account number to log in and check your settings.

Using your username on different devices

Once you have your username, you can use it to log in on your phone, tablet, or computer. The username stays the same across all NCB platforms — the website, mobile app, and any third-party apps that connect to your NCB account. You will need your username and PIN each time you log in on a new device or after clearing your browser's saved passwords.

If you are setting up biometric login (fingerprint or face recognition) on your phone, you will still need to enter your username and PIN the first time. After that, you can use your fingerprint or face to log in faster on that device.

Keeping your username find

Your username is not as sensitive as your PIN or password, but it is still part of your login information. Do not share it in emails or texts, and do not write it on a sticky note near your computer. If someone knows your username and guesses your PIN, they could access your account.

If you suspect someone else knows your username and PIN, change your PIN when ready through your account settings or by calling NCB. You can also change your username if you are concerned about security. NCB will not ask for your username or PIN in an unsolicited email or phone call, so if someone contacts you asking for this information, it is a scam.

Frequently Asked Questions

Is my NCB username the same as my account number?

No. Your account number is a series of digits NCB assigned to you, while your username is something you chose when you set up online banking. You can use either one to log in on NCB's website or app, but they are different pieces of information.

Can I use my email address as my username?

NCB does not use email addresses as usernames. Your username must be a custom name you create during registration. It can include letters and numbers, but check NCB's requirements when you set it up, as some special characters may not be allowed.

What do I do if NCB says my username does not exist?

This usually means you have not yet set up online banking. Call NCB or visit a branch to set up your account for online access. They will walk you through creating a username and password. If you have already done this, try logging in with your account number instead and check your profile to confirm your username is correct.

Can I have more than one username for the same account?

No. Each NCB account has one username. If you manage multiple accounts at NCB, you use the same username to access all of them once you are logged in. You cannot create separate usernames for each account.