Where Arris stores your login information

Your Arris router username and password are printed on a sticker attached to the device itself — usually on the back or bottom. Look for a label that says "Admin" or "User" next to the username, and "Password" or "Pass" next to the password. This is the fastest way to find them if you have physical access to the router.

If the sticker is worn, faded, or missing, you have two other routes: check your email for setup documentation from your internet service provider, or reset the router to its factory defaults. The method you choose depends on whether you want to keep your current settings or start fresh.

Key Takeaways

  • The username and password are printed on a sticker on the back or bottom of your Arris router.
  • Check your email for setup documents from your internet provider, which often include login credentials.
  • If you cannot find the credentials and need to log in, you can reset the router to factory defaults, but this will erase any custom settings you have made.
  • The default username for most Arris routers is "admin" and the default password is "motorola" or "arris", depending on the model.

Checking the physical router label

Locate your Arris router and look for a white or silver sticker on the back panel or underside. The sticker will list several pieces of information: the model number, serial number, MAC address, and most importantly, the default username and password. The username is almost always "admin".

If the label is present but hard to read, take a photo with your phone's flashlight on to brighten the text. If the sticker has peeled off or the ink has faded completely, move to the next method.

Finding credentials in your email or provider documents

When your internet service provider installed your Arris router or shipped it to you, they typically sent setup instructions by email. Search your email inbox for messages from your provider containing words like "router setup", "WiFi password", "admin login", or the model number of your router. These emails often include both the default credentials and any custom password your provider may have set.

If you cannot find the email, log into your provider's customer portal or account page online. Most providers store router information in a section labeled "My Equipment", "Devices", "Services", or "Account Settings". You may need to enter your account number or phone number to view this information.

Using factory default credentials

If you cannot locate the sticker or your provider's documentation, you can use the factory default username and password. For most Arris routers, the username is admin and the password is either motorola or arris. Try "motorola" first, as this is the most common default across Arris models.

If neither of those passwords works, your router may have been customized by your provider or a previous user. In that case, you will need to reset the router to factory defaults, which erases all custom settings and returns it to the state it shipped in.

Resetting your Arris router to factory defaults

To reset your Arris router, locate the small reset button on the back or bottom of the device. It is usually recessed and requires a paperclip or similar tool to press. Hold the reset button down for 10 to 15 seconds while the router is powered on. The lights on the front will flash, and the router will restart.

After the reset completes and the lights stabilize, the router will be restored to its factory settings. You can then log in using the default username "admin" and the default password printed on the sticker (or "motorola" if the sticker is missing). Keep in mind that resetting erases any custom WiFi names, passwords, or other settings you configured. You will need to set these up again after logging in.

What to do if you still cannot log in

If the default credentials do not work even after a factory reset, contact your internet service provider's support line. They can verify your account, confirm the correct default password for your specific router model, or remotely reset the device on their end. Have your account number and the router's serial number (from the sticker) ready when you call.

Some providers also offer live chat or email support through their website, which can be faster than a phone call. Explain that you need to log into your router's admin panel and cannot access it with the default credentials.

Keeping your login information safe

Once you have logged in successfully, consider changing the default password to something only you know. This prevents anyone on your network from accessing router settings. Most Arris routers have a settings page where you can change the admin password — look for "Administration", "System", or "Security" in the menu.

Write down or securely store your new password in a password manager. Do not rely on memory alone, as you may need these credentials months or years later if you forget your WiFi password or need to troubleshoot your connection.

Frequently Asked Questions

Where exactly is the sticker on my Arris router?

The sticker is almost always on the back panel of the router, usually in the lower half. If you do not see it there, check the bottom of the device. Some models have the sticker on the side. Look for a white or silver rectangular label with printed text and barcodes.

Is the default password the same for all Arris routers?

No. Most Arris routers use "motorola" as the default password, but some models use "arris" instead. The sticker on your specific router will show which one applies. If neither works, your provider may have set a custom default when they configured the device.

What happens if I reset my router?

A factory reset erases all custom settings, including your WiFi network name and password. Your internet connection will still work, but you will need to set up your WiFi again from scratch. Any devices currently connected will lose their connection and will need to reconnect using the new WiFi password.

Can I change my admin password after I log in?

Yes. Once logged in, look for a settings page labeled "Administration", "System", or "Security". You can change the admin password there. Write down the new password and store it somewhere safe, as you will need it if you ever need to access router settings again.

My provider set a custom password I do not remember. What do I do?

Contact your internet service provider's support team. They have records of any custom credentials they set during installation. Provide your account number and the router's serial number (from the sticker) so they can look up the information or reset it for you.