Where to find your Arris login information

Your Arris router username and password are printed on a sticker attached to the device itself — usually on the bottom or back panel. Look for a label that shows "Username" and "Password" or sometimes "Admin" and a corresponding credential. The default username for most Arris routers is admin, and the default password is either motorola or admin, depending on your model.

If the sticker is missing, faded, or you cannot locate it, you have two other paths: check your router's documentation if you kept the original paperwork, or contact your internet service provider. Your ISP — whether that is Comcast, Charter, Cox, or another provider — has a record of the router they issued to you and can tell you the default credentials or reset them remotely.

Write down the username and password somewhere safe before you log in. You will need them if you ever need to access your router settings again, and if you change the password later, you will want a record of the new one.

Key Takeaways

  • The default username and password are printed on a sticker on the bottom or back of your Arris router.
  • Most Arris routers use admin as the username and either motorola or admin as the password.
  • If you cannot find the sticker, your internet service provider can tell you the default credentials or reset them for you.
  • Keep your username and password in a safe place so you can access your router settings whenever you need to.

How to log in once you have the credentials

Open a web browser on any device connected to your Arris router — a computer, tablet, or phone. Type 192.168.0.1 or 192.168.100.1 into the address bar and press Enter. One of these addresses will take you to your router's login page. If neither works, try myarris.arris.com.

When the login page appears, enter the username and password from the sticker. Click the login button. You should now see your router's settings dashboard, where you can change your Wi-Fi name, password, and other network settings.

If the login fails, the most common reason is that someone has already changed the default password. In that case, you will need to reset the router to factory settings, which erases all custom settings and restores the defaults. See the section below on resetting your router.

What to do if the default password does not work

If you enter the default credentials and the router rejects them, the password has been changed from the factory setting. This often happens if someone else set up the router or if you changed it yourself and forgot the new password.

Your first option is to call your internet service provider. Tell them you need to reset your router to factory defaults. Many ISPs can do this remotely, and it takes only a few minutes. After the reset, the default username and password will work again.

If your ISP cannot reset it remotely, you can reset the router manually. Locate the small reset button on the back or bottom of the device — it is usually recessed so you cannot press it by accident. Use a paperclip or the tip of a pen to hold down the reset button for 10 to 15 seconds while the router is powered on. The lights on the front will blink, and the router will restart. Once it finishes restarting, the default credentials will work.

Be aware that a factory reset erases any custom settings you made, including your Wi-Fi password. You will need to set up your network again from scratch after the reset.

Changing your password after you log in

Once you are logged into your router, you should change the default password to something only you know. This prevents anyone else on your network from accessing your router settings and changing your Wi-Fi name, speed, or security.

Look for a section called "Administration," "System Settings," or "Advanced" in your router's dashboard. Find the option to change the admin password. Enter a new password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. Write this new password down and store it somewhere safe.

Do not confuse your router admin password with your Wi-Fi password. The admin password lets you into the router's settings. The Wi-Fi password is what guests use to connect to your network. You can change both, and they should be different.

Recovering a forgotten password without resetting

If you changed your admin password and forgot it, but you do not want to reset the entire router, your options are limited. Most Arris routers do not have a password recovery feature that sends you a reset link or security questions.

Your best path is to contact your ISP and ask them to reset the router remotely or provide you with the original default password. If they cannot help, a factory reset is usually the only way forward. Some ISPs will also send a technician to help, though this may involve a service fee.

Frequently Asked Questions

Can I change my Wi-Fi password without knowing my admin password?

No. Changing your Wi-Fi password requires you to log into your router's admin panel, which requires the admin username and password. If you have forgotten the admin password, you will need to reset the router or contact your ISP.

Is it safe to use the default password?

No. The default password is the same on thousands of routers, so anyone who knows your model can potentially access your settings. Change it to a strong, unique password as soon as you log in for the first time.

What if I lost the paperwork and my ISP will not help?

A factory reset is your remaining option. Press and hold the reset button for 10 to 15 seconds, and the router will return to its default state. You can then log in with the default credentials printed on the sticker.

Do I need the admin password to connect to Wi-Fi?

No. The admin password is only for accessing the router's settings. To connect to Wi-Fi, you need the Wi-Fi password, which is different and is usually printed on the sticker as well or labeled "Network Key."

Can I reset my router without losing my Wi-Fi settings?

No. A factory reset erases everything, including your custom Wi-Fi name and password. You will need to set up your network again after the reset. If you want to keep your settings, do not reset — instead, contact your ISP to help you recover your admin password.