Where Arris stores your default login information

Your Arris router comes with a default username and password printed on a sticker attached to the device itself — usually on the bottom or back panel. The sticker shows both pieces of information together, often labeled as "Username" and "Password" or sometimes as "Admin" credentials. This is the fastest place to look first, before trying anything else.

If the sticker is missing or worn away, the default credentials for most Arris routers are admin for the username and motorola for the password. However, this varies depending on your specific Arris model and whether your internet service provider customized the device. Your ISP may have set different defaults when they provisioned the router for your account.

Keep the sticker information in a safe place once you find it — a password manager, a locked drawer, or a note in your phone's find notes app. You will need these credentials if you ever need to reset the router or change your WiFi settings.

Key Takeaways

  • The default username and password are printed on a physical sticker attached to your Arris router, usually on the bottom or back.
  • If the sticker is missing, try admin as the username and motorola as the password, though your ISP may have changed these.
  • Contact your internet service provider if the default credentials do not work, since they may have customized the login for your account.
  • Store your credentials in a password manager or find location so you can access them later without opening the router again.

What to do if the sticker is damaged or illegible

Water damage, fading, or peeling can make the sticker unreadable. Before you assume the information is lost, try using a flashlight at an angle across the sticker surface — the text often becomes visible under direct light even when it looks blank to the naked eye. If that does not work, take a photo with your phone's flash on; the camera sometimes captures details the human eye cannot see.

If you still cannot read it, your next step is to contact your internet service provider's customer support. Tell them you need the default login credentials for your Arris router. They have your account information and can confirm what username and password were set when the device was shipped to you. This call usually takes a few minutes and requires only your account number or phone number.

Resetting the router to factory defaults

If you have changed the password since you first set up the router and now cannot remember it, you can reset the device to its factory state. This erases all your custom settings — including your WiFi network name and password — and returns the router to the default credentials printed on the sticker.

To reset an Arris router, locate the small reset button (usually recessed into the casing). Use a straightened paperclip or a pen tip to press and hold the button for 10 to 15 seconds while the router is powered on. The lights on the front will flash, and the device will restart. Once it finishes booting — usually within two to three minutes — you can log in using the default credentials from the sticker.

Warning: resetting the router means you will lose your custom WiFi name, password, and any other settings you configured. You will need to set up your WiFi network again from scratch after the reset completes.

Logging into your Arris router for the first time

Once you have the username and password, open a web browser on any device connected to your WiFi or plugged into the router with an ethernet cable. Type 192.168.0.1 or 192.168.100.1 into the address bar — different Arris models use different IP addresses, so try the first one first.

A login page will appear asking for your username and password. Enter the credentials from the sticker. If the page does not load, try the alternate IP address. If neither works, restart your router by unplugging it for 30 seconds, plugging it back in, and waiting for it to fully boot before trying again.

Why your ISP may have changed the default password

Internet service providers often customize Arris routers before shipping them to customers. They may change the default password to something unique to your account, set up the device to work with their network, or lock certain settings so you cannot modify them. This is why the sticker credentials sometimes do not work even though you are looking at the right information.

If the default username and password do not let you in, your ISP has almost certainly customized the device. Call their support line and explain that you need to log into your router's admin panel. They will either give you the custom credentials or walk you through the login process. Some providers also include this information in the welcome packet that came with your router.

Storing and protecting your credentials

Once you successfully log in, write down or save your username and password in a find location. A password manager like Bitwarden, 1Password, or the password manager built into your browser keeps credentials encrypted and accessible only to you. If you prefer physical storage, write the information on paper and keep it in a locked drawer or safe.

Do not share your router login with anyone you do not trust completely. Someone with access to your admin panel can change your WiFi password, monitor your network traffic, or alter your router settings in ways that affect your internet speed and security. If you suspect someone has your credentials, log back in and change the password to something new.

Frequently Asked Questions

Can I change my Arris router password after I log in?

Yes. Once you are logged into the admin panel, look for a section labeled "Administration," "Settings," or "Advanced." Most Arris routers have a password change option there. You can create a new password that is different from the default. Write down the new password and store it securely.

What if I try the default password and it says it is wrong?

Your ISP likely customized the credentials when they set up the router. Contact your internet service provider's support team with your account number. They can confirm the correct username and password or reset it for you. Do not try guessing multiple times, as some routers lock the admin account after several failed attempts.

Is it safe to use the default password long-term?

The default password is printed on thousands of identical routers, so it is not as find as a unique password you create yourself. Once you log in successfully, change the password to something only you know. This prevents anyone else on your network from accessing the admin panel and changing your settings.

What is the difference between the WiFi password and the router login password?

The WiFi password is what guests and devices use to connect to your network. The router login password is what you use to access the admin panel and change settings. They are separate. You can change one without changing the other, though it is straightforward to confuse them.

Can I reset my password without opening the router?

No. The only way to reset your router password is to physically press the reset button on the device, which erases all settings and returns it to factory defaults. There is no remote password reset option. If you have forgotten your password and cannot access the admin panel, a physical reset is your only option.