Change your Xfinity password through your online account

The fastest way to change your Xfinity password is through the Xfinity website or the Xfinity My Account app. Go to xfinity.com, sign in with your current username and password, then look for "Account" or "Account Settings" in the menu. Select "Change Password" or "Security" — the exact wording varies depending on which version of the site you see. Enter your current password once to confirm your identity, then type your new password twice to make sure there are no typos.

Your new password takes effect when ready. You will be signed out of all your devices and will need to sign back in with the new password within the next few minutes. If you use Xfinity services on a phone, tablet, or streaming device, you will need to enter the new password there as well before you can watch or use those services again.

Key Takeaways

  • Change your password on xfinity.com or in the Xfinity My Account app under Account Settings or Security.
  • Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character like ! or @.
  • After you change your password, you will be signed out everywhere and must sign back in on each device within a few minutes.
  • If you forget your password, use the "Forgot Password" link on the sign-in page to reset it by email or security questions.

What makes a strong Xfinity password

Xfinity requires passwords to be at least 8 characters long and to include uppercase letters (A–Z), lowercase letters (a–z), at least one number (0–9), and at least one special character such as !, @, #, $, %, or &. An example of a password that meets these rules is "BlueSky#2024" or "Coffee@Home99".

Avoid using your name, your address, your birthday, or words that appear in a dictionary. Do not use the same password you use for email, banking, or other important accounts. If someone gains access to one account, a unique password on each account keeps them from accessing everything else you own.

Sign back into the Xfinity app on your phone or tablet

After you change your password, open the Xfinity My Account app on your phone or tablet. You will see a sign-in screen. Enter your Xfinity username (usually your email address) and your new password. Tap "Sign In." The app will verify your credentials and take you to your account dashboard.

If the app does not sign you in after a few seconds, check that you typed your password correctly — passwords are case-sensitive, meaning "BlueSky#2024" is different from "bluesky#2024". If you are still stuck, close the app completely, wait 10 seconds, and open it again.

Update your password on streaming devices and set-top boxes

If you use Xfinity Stream on a Roku, Apple TV, Amazon Fire Stick, or other streaming device, you will need to sign in again with your new password. Open the Xfinity Stream app, look for "Sign In" or "Account," and enter your username and new password. The process is the same on most devices, though the menu layout may differ slightly.

For Xfinity set-top boxes in your home (the cable box connected to your TV), you do not need to do anything — the box will update automatically within a few hours. If you use Xfinity Voice (phone service), your phone will continue to work without any changes.

Reset your password if you forget it

If you cannot remember your current password, go to xfinity.com and click "Forgot Password" on the sign-in page. Xfinity will ask you to enter your username or the phone number associated with your account. You can then reset your password by receiving a link in your email or by answering security questions you set up earlier.

If you do not have access to the email address on file or cannot answer your security questions, contact Xfinity customer service at 1-800-934-6489. Have your account number or phone number ready. A representative can verify your identity and help you regain access to your account.

Change your WiFi password separately from your Xfinity account password

Your Xfinity account password and your WiFi password are two different things. Your account password lets you sign into xfinity.com and manage your bill. Your WiFi password is what guests and devices use to connect to your home internet.

To change your WiFi password, sign into your Xfinity account, go to "Internet" or "WiFi," and look for "WiFi Settings" or "Change WiFi Password." You can also log into your router directly by typing 192.168.0.1 into a web browser, though using the Xfinity website is usually simpler. After you change your WiFi password, all your devices will disconnect and you will need to reconnect them using the new password.

Troubleshoot if you cannot change your password

If the website says your password does not meet the requirements, make sure it includes uppercase and lowercase letters, at least one number, and at least one special character. If it says "Password has been used recently," Xfinity prevents you from reusing a password you have used in the past year — choose a completely different password.

If the website will not let you sign in at all, or if you see an error message, try clearing your browser's cookies and cache, then sign in again. If you are using an older browser, try a different one like Chrome or Firefox. If the problem continues, contact Xfinity at 1-800-934-6489 or visit an Xfinity store in your area.

Frequently Asked Questions

How long does it take for my new password to work on all my devices?

Your new password takes effect when ready on xfinity.com and the Xfinity My Account app. You will be signed out of all devices right away. Most devices will prompt you to sign in again within a few minutes, but set-top boxes in your home may take up to a few hours to update automatically.

Can I change my password from the Xfinity app instead of the website?

Yes. Open the Xfinity My Account app, tap "Account," then look for "Security" or "Change Password." The steps are the same as on the website. Some versions of the app may label this option differently, so look for anything related to passwords or security settings.

What if I change my password but still cannot sign in on my TV?

Make sure you are typing your username and password correctly — usernames are usually your email address, and passwords are case-sensitive. Wait a few hours for the set-top box to update automatically. If you still cannot sign in, restart the box by unplugging it for 30 seconds, plugging it back in, and waiting for it to fully boot up.

Do I need to change my WiFi password when I change my account password?

No. Your account password and WiFi password are separate. You can change one without changing the other. However, it is a good idea to change your WiFi password occasionally for security reasons, especially if you think someone may have learned it.