Change your Xfinity password through the Xfinity website or mobile app

The fastest way is to log into your Xfinity account online, go to the Account settings section, and change your password there. You can do this on a computer or through the Xfinity mobile app on your phone. The whole process takes about five minutes. If you cannot remember your current password, Xfinity will let you reset it by answering security questions or receiving a code by email or text.

You can also call Xfinity customer service at 1-800-934-6489 and ask a representative to help you change your password over the phone. This route is slower but useful if you are locked out of your account or prefer not to do it yourself online.

Key Takeaways

  • Log into your Xfinity account on the website or app, find Account settings, and select the option to change your password.
  • Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character like ! or @.
  • If you forget your current password, use the "Forgot password" link on the Xfinity login page to reset it by email or security questions.
  • After you change your password, you will be signed out of all devices and will need to log back in with your new password.

Step-by-step: changing your password on the Xfinity website

Go to xfinity.com and click "Sign In" in the top right corner. Enter your username or email address and your current password, then click "Sign In." Once you are logged in, look for your account name or profile icon in the top right corner and click it to open a dropdown menu.

Select "Account settings" or "Manage account" from that menu. Look for a section labeled "Password" or "Security" and click the option to change your password. Xfinity will ask you to enter your current password once more, then type your new password twice to confirm it matches. Click "Save" or "Update" when you are done.

Your new password takes effect when ready. You will be signed out of your Xfinity account on all devices, so you will need to sign back in using your new password on your phone, computer, or any other device where you use Xfinity.

Changing your password through the Xfinity mobile app

Open the Xfinity app on your phone and sign in if you are not already logged in. Tap the menu icon (three horizontal lines) in the bottom right corner, then tap your account name or profile icon at the top of the menu.

Look for "Account settings" or "Security settings" and tap it. Find the option to change your password and tap it. Enter your current password, then type your new password twice to make sure it is correct. Tap "Save" or "Update" to finish. Like the website method, you will be signed out on all your devices and will need to log back in.

Password requirements and what makes a strong password

Xfinity requires your new password to be at least 8 characters long. It must include at least one uppercase letter (A through Z), at least one lowercase letter (a through z), at least one number (0 through 9), and at least one special character such as ! @ # $ % or &. Your password cannot be the same as any of your last five passwords.

A strong password is one that is hard to guess and does not contain your username, email address, or obvious words like your name or birthday. Avoid patterns like "Password123!" because these are common and straightforward to crack. Instead, try a phrase you will remember — for example, "MyDog8RunsFast!" or "Coffee@Morning2024" — that mixes letters, numbers, and symbols in a way that makes sense to you but would be hard for someone else to predict.

What to do if you forgot your Xfinity password

Go to xfinity.com and click "Sign In." Below the password field, click "Forgot password?" Xfinity will ask you to enter your username or email address. Click "Next" and choose how you want to receive a reset code: by email or by text message to the phone number on file with your account.

Check your email or text message for the code, then enter it on the Xfinity page. You will then be able to create a new password. If you do not receive the code within a few minutes, check your spam or junk folder, or try the other method (email instead of text, or vice versa).

If you cannot access the email address or phone number associated with your account, call Xfinity customer service at 1-800-934-6489. A representative can verify your identity by asking for your account number, service address, or answers to security questions you set up when you created your account. Once verified, they can send you a password reset link or help you change your password directly.

Why you should change your Xfinity password regularly

Changing your password every few months reduces the risk that someone who obtained it from another website or service can use it to access your Xfinity account. Many people reuse the same password across multiple sites — email, banking, shopping, streaming — so if one site is breached, your password is exposed everywhere. If you use the same password for Xfinity as you do for other accounts, change it right away.

You should also change your password when ready if you think someone else knows it, if you used it on a public or shared computer, or if you received a message from Xfinity saying your account was accessed from an unfamiliar location. Xfinity will sometimes send you a notification if it detects unusual activity on your account — take that seriously and change your password as soon as you see it.

Frequently Asked Questions

Do I need to change my password on my Xfinity modem or router too?

No. Your Xfinity account password and your modem or router password are separate. Changing one does not change the other. If you want to change the password for your Wi-Fi network, that is a different process done through your router's settings, not through your Xfinity account. Your account password controls access to your billing and service information online.

What if I change my password and still cannot log in?

Wait a few minutes — sometimes the change takes a moment to go through. Make sure you are typing your new password correctly, including uppercase and lowercase letters exactly as you entered them. If you still cannot log in after waiting and double-checking, use the "Forgot password" link to reset it again, or call 1-800-934-6489 for help.

Will changing my password affect my internet or TV service?

No. Your internet and TV service will keep working normally. Changing your account password only affects your ability to log into your online Xfinity account to view bills, manage services, or change settings. Your actual internet and TV service runs separately and will not be interrupted.

Can I use the same password for Xfinity and my email?

You can, but it is not a good idea. If someone gets your email password, they can reset your Xfinity password and lock you out of your account. Use a different password for each important account — your email, Xfinity, banking, and any other site where money or personal information is at stake.