Change your Xfinity email password through your account settings

You can change your Xfinity email password by logging into your Xfinity account online, navigating to your email settings, and entering a new password. The process takes about five minutes and works the same whether you access Xfinity email through the web, Outlook, Apple Mail, or another email client. After you change the password, you will need to update it in any email apps you use on your phone or computer.

Your Xfinity email password is separate from your Xfinity internet or TV account password, even though you use the same username to log in. Changing one does not change the other. If you have forgotten your current email password, you can reset it using your recovery email or phone number before you create a new one.

Key Takeaways

  • Log into your Xfinity account at xfinity.com, select your profile, and go to Security Settings to change your email password.
  • Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character.
  • After you change your password, update it in any email apps on your phone or computer, or those apps will stop working.
  • If you cannot remember your current password, use the "Forgot Password" option on the Xfinity login page to reset it first.
  • Changing your email password does not affect your internet or TV account password — they are separate.

Step-by-step: changing your password on the Xfinity website

Start by going to xfinity.com in your web browser and signing in with your Xfinity username and password. If you are already signed in, you may skip this step.

Once you are logged in, look for your profile icon or name in the top right corner of the page and click it. A menu will appear. Select "Security Settings" or "Account Security" from that menu — the exact wording varies slightly depending on when your account was created, but it will be the option related to passwords or security.

Under Security Settings, find the section labeled "Email Password" or "Xfinity Email Password." Click the button to change it, which is usually labeled "Change Password" or "Update Password." You will be asked to enter your current password first as a security check, then enter your new password twice to confirm it matches.

Your new password must be at least 8 characters long. Xfinity requires it to contain uppercase letters, lowercase letters, numbers, and at least one special character (such as !, @, #, $, %, or &). Once you enter a password that meets these rules, click "Save" or "Confirm." The system will tell you when the change is complete.

Update your email password in apps and devices

If you use Xfinity email on your phone, tablet, or computer through an app like Outlook, Apple Mail, Gmail, or Thunderbird, you must update the password in that app after you change it on the Xfinity website. The app will not automatically know about the change.

On most apps, go to Settings or Preferences, find the account settings for your Xfinity email, and look for a password field. Delete the old password and enter the new one. On an iPhone or iPad using Apple Mail, go to Settings > Mail > Accounts, tap your Xfinity account, tap Account, and update the password field under "Incoming Mail Server" and "Outgoing Mail Server."

On an Android phone, open Gmail or your email app, go to Settings, select your Xfinity account, tap "Password," and enter the new password. On Windows, open Outlook, go to File > Account Settings > Account Settings, select your Xfinity account, click "Change," and update the password field.

If you do not update the password in your apps, they will stop downloading new email and may show an error message saying the password is incorrect or the account is locked. Updating the password in each app will fix this when ready.

What to do if you have forgotten your current password

If you cannot remember your current Xfinity email password, go to xfinity.com and click "Forgot Password" on the login page. You will be asked to enter your Xfinity username or the email address associated with your account.

Xfinity will then ask you to verify your identity using one of two methods: a code sent to your recovery email address or a code sent to your phone number. Choose whichever method you have access to. Enter the code you receive, and you will be taken to a page where you can create a new password.

Once you have reset your password this way, you can then change it again using the Security Settings method described above if you want a different password. You will also need to update the new password in any email apps you use.

Password requirements and security tips

Xfinity email passwords must be at least 8 characters long and must include uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and at least one special character. Special characters Xfinity accepts include !, @, #, $, %, &, *, and several others. Passwords cannot contain your username or the word "Xfinity."

Avoid using passwords that are straightforward to guess, such as your birth date, your street address, or a straightforward sequence like "12345678." A strong password is random or uses a phrase only you would know. If you use the same password across multiple accounts, consider changing it to something unique to Xfinity so that if one account is compromised, your other accounts remain find.

Write your new password down in a find location, such as a password manager app, so you do not forget it. Password managers like Bitwarden, 1Password, or Dashlane store passwords securely and can fill them in automatically when you log in.

Troubleshooting common problems

If you see an error message saying "Password does not meet requirements," check that your password is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and a special character. A common mistake is forgetting to include a special character or using a space, which Xfinity does not accept.

If you change your password on the Xfinity website but your email app still shows an error, wait a few minutes before updating the app. Xfinity sometimes takes a few minutes to sync the change across its servers. Then go back to your email app, delete the old password, and enter the new one exactly as you typed it on the website. Passwords are case-sensitive, so "MyPassword123!" is different from "mypassword123!"

If you are locked out of your Xfinity account and cannot use the "Forgot Password" option because you do not have access to your recovery email or phone number, contact Xfinity customer service by phone or chat. You can reach them through xfinity.com or by calling 1-800-934-6489. Have your account number or the phone number associated with your account ready when you call.

Frequently Asked Questions

Does changing my email password also change my internet or TV password?

No. Your Xfinity email password is separate from your internet and TV account password. You can change one without affecting the other. If you need to change your internet or TV password, you will do that in a different section of your account settings.

How long does it take for my new password to work in my email apps?

The password usually works when ready on the Xfinity website, but email apps may take a few minutes to sync. If your app still shows an error after you update the password, wait five minutes and try again. If it still does not work, sign out of the app completely, restart it, and sign back in with your new password.

Can I change my Xfinity email password from my phone?

Yes. Go to xfinity.com on your phone's web browser, log in, and follow the same steps as you would on a computer. Tap your profile icon, select Security Settings, and change your email password. You can also update the password in your email app directly without going to the website.

What should I do if I think someone else knows my email password?

Change your password when ready using the steps above. If you see emails in your sent folder that you did not send, or if your account has been used to send spam, contact Xfinity customer service right away. They can help you find your account and check for unauthorized access.

Will changing my password sign me out of my email on all devices?

Changing your password on the Xfinity website will not automatically sign you out of the web version of Xfinity email or email apps. However, those apps and browsers will eventually ask you to sign in again or will stop working if they cannot connect. Update your password in each app to keep using it without interruption.