Where to change your WiFi settings

You change your Xfinity WiFi name and password through the Xfinity router's admin page, not through the Xfinity app or your bill. The router itself holds these settings. You can reach the admin page from any device connected to your network — a computer, phone, or tablet — by typing a web address into your browser.

The address you type depends on your router model. For most Xfinity routers, type 192.168.0.1 or 10.0.0.1 into your browser's address bar. If neither works, look on the back or bottom of your router for a sticker that lists the admin address. Once you reach the login page, enter your router's username and password — these are also on that sticker, usually "admin" and "motorola" or "admin" and "comcast" for Xfinity equipment.

Key Takeaways

  • Access your router's settings by typing 192.168.0.1 or 10.0.0.1 into a web browser, then log in with the username and password printed on your router's sticker.
  • Your WiFi network name (SSID) and password are separate from your Xfinity account password and are stored only on the router itself.
  • After you change either setting, all devices currently connected will disconnect and must reconnect using the new name or password.
  • If you forget the new password you just set, you can reset the router to factory settings by holding the reset button for 10 to 15 seconds, then set everything up again from scratch.

Changing your network name (SSID)

Once you are logged into the router's admin page, look for a section called "WiFi Settings," "Wireless," or "Network Name." The exact wording varies by router model. Click or tap that section to open it.

You will see a field labeled "Network Name," "SSID," or "WiFi Name." This is the name that appears when you search for available networks on your phone or computer. Delete the current name and type a new one. You can use letters, numbers, spaces, and most special characters, though some routers reject symbols like @ or &. Keep it under 32 characters so it displays fully on all devices.

After you type the new name, scroll down and click "Save" or "explore." The router will restart, which takes 30 seconds to two minutes. During this time, your internet will drop. Once the router comes back online, the new network name will appear when you search for WiFi networks.

Changing your WiFi password

In that same WiFi Settings section, find the field labeled "Password," "WiFi Password," "Passphrase," or "Security Key." This is separate from your network name. Delete the current password and type a new one.

Xfinity routers usually require passwords to be at least 8 characters long. Use a mix of uppercase letters, lowercase letters, numbers, and symbols (like ! or #) to make it harder to guess. Write down the new password somewhere safe before you save it — if you forget it, you will have to reset the entire router.

Click "Save" or "explore." The router will restart again. Once it comes back online, any device that was connected will be disconnected. When you try to connect again, your phone, computer, or tablet will ask for the new password. Type it exactly as you set it — passwords are case-sensitive, so "MyPassword" is different from "mypassword."

What happens to devices after you change settings

When you change your network name, devices that were connected will lose the connection because the network they knew no longer exists. You will need to "forget" the old network on each device and then connect to the new name using the same password you had before (unless you changed the password too).

When you change your password, devices stay connected to the same network name but will disconnect within a few seconds because the password no longer matches. You will see a notification asking you to enter the password again. Type the new password and you will reconnect.

If you change both the name and password at the same time, you will need to forget the old network and reconnect to the new name with the new password on every device. This includes phones, tablets, laptops, smart TVs, printers, and any other device that uses your WiFi.

If you cannot access the admin page

If typing 192.168.0.1 or 10.0.0.1 does not work, make sure you are connected to your Xfinity WiFi network — you cannot reach the admin page if you are on a different network. Also check that you typed the address correctly; even one wrong number will fail.

If you are connected and the address is correct but the page still will not load, try the other address. Some Xfinity routers use one, some use the other. If neither works, restart your router by unplugging it for 30 seconds, plugging it back in, and waiting two minutes for it to fully start up. Then try again.

If the login page appears but you cannot remember the username and password, check the sticker on the back or bottom of the router. If the sticker is missing or unreadable, you will need to reset the router to factory settings (see below).

Resetting your router if you are locked out

If you forget the password you set for the admin page or the WiFi password, you can reset the router to its original factory settings. This erases all your changes and returns the router to the state it was in when you first got it.

Look for a small reset button on the back or bottom of the router, usually recessed so you cannot press it by accident. Use a paperclip or the tip of a pen to press and hold the button for 10 to 15 seconds while the router is powered on. The lights on the front will blink. Release the button and wait two to three minutes for the router to restart and reset completely.

Once it finishes restarting, the network name and password will be back to the defaults printed on the sticker. You can then log into the admin page again and set new names and passwords. Keep in mind that resetting also erases any other settings you changed, such as channel width or security type.

Frequently Asked Questions

Is my WiFi password the same as my Xfinity account password?

No. Your WiFi password is set on the router itself and is only used to connect devices to your network. Your Xfinity account password is separate and is used to log into your bill, manage your account online, or call customer service. You can change them independently.

Can I change my WiFi name and password from the Xfinity app?

The Xfinity app does not let you change the network name or password. You must use the router's admin page in a web browser. The app can show you which devices are connected and restart the router, but not change WiFi settings.

What should I do if devices keep disconnecting after I change the password?

Make sure you typed the new password correctly when reconnecting — passwords are case-sensitive and even one wrong letter will fail. If the password is correct, restart the router by unplugging it for 30 seconds. If devices still disconnect, try changing the security type from WPA2 to WPA3 (or vice versa) in the admin page, as some older devices do not support newer security standards.

Can I have two different WiFi networks on one Xfinity router?

Most Xfinity routers support a guest network in addition to your main network. In the admin page, look for "Guest Network" or "Guest WiFi" settings. You can turn it on and set a separate name and password. This is useful for visitors or to keep work devices separate from personal ones.