Change your Xfinity password through your online account

The fastest way to change your Xfinity password is through the Xfinity website or the Xfinity My Account app. Go to xfinity.com, sign in with your current username and password, then look for "Account" or "Account Settings" in the top menu. Click "Users & Preferences" or "Security," then select "Change Password." You'll enter your current password once to confirm your identity, then type your new password twice to make sure there are no typos.

Your new password takes effect when ready. You'll be signed out of all devices and apps, so you'll need to sign back in with the new password on your phone, tablet, computer, or streaming device within the next few hours. If you use Xfinity on multiple devices, plan to update them one at a time so you don't lose access to everything at once.

The Xfinity My Account app works the same way. Open the app, tap the menu icon (three horizontal lines), go to "Account Settings," then "Security," then "Change Password." The process is identical to the website version.

Key Takeaways

  • You can change your password on xfinity.com under Account Settings or Security, or through the Xfinity My Account app.
  • Your new password takes effect right away and signs you out of all devices, so plan to sign back in on each one.
  • If you forget your password, use the "Forgot Password" link on the Xfinity sign-in page to reset it by email or security questions.
  • A strong password includes uppercase and lowercase letters, numbers, and symbols, and should not contain your username or account number.
  • If you cannot sign in to your account, call Xfinity customer service at 1-800-934-6489 to verify your identity and reset your password over the phone.

What to do if you forgot your password

If you cannot remember your current password, go to xfinity.com and click "Forgot Password" below the sign-in box. Xfinity will ask you to enter your username or the email address associated with your account. You'll then choose how to reset it: by email link or by answering security questions you set up when you created your account.

If you choose the email option, Xfinity sends a link to your registered email address. Click the link, and you'll be taken to a page where you can create a new password. The link expires after a few hours, so do this soon after you request it. If you don't see the email in your inbox, check your spam or junk folder.

If you choose security questions, you'll answer two or three questions you created yourself (such as "What is your mother's maiden name?" or "What was the name of your first pet?"). Answer them correctly, and you can set a new password right away. If you don't remember your answers, go back and choose the email option instead.

Create a password that is hard to guess

Xfinity requires passwords to be at least 8 characters long, but longer is better. Use a mix of uppercase letters, lowercase letters, numbers, and symbols (like ! @ # $ %). Avoid using your username, account number, or anything that appears in your Xfinity account details.

Do not use common words, dictionary words, or sequences like "123456" or "qwerty." A password like "BlueSky#2024River" is much stronger than "password123" because it combines different types of characters and is not a word someone could guess or find in a dictionary.

If you use the same password for multiple accounts, change it on your other services too. If someone gets your Xfinity password, you want to make sure they cannot also access your email, banking, or social media accounts.

Sign back in on your devices after changing your password

When you change your Xfinity password, you are automatically signed out of the Xfinity website, the Xfinity My Account app, and any streaming devices or set-top boxes that use your account. This is a security feature — it makes sure only you can access your account.

On your phone or computer, open the Xfinity My Account app or go to xfinity.com and sign in again with your new password. On a set-top box or streaming device (like a Roku, Apple TV, or Amazon Fire Stick), go to the Xfinity app, select "Sign In," and enter your username and new password. You may need to scroll down to find the sign-in option if you have not used it in a while.

If a device does not ask you to sign in again, try signing out manually first. Open the app, go to "Settings" or "Account," look for "Sign Out" or "Log Out," and tap it. Then sign back in with your new password. This forces the device to recognize the password change.

Reset your password by phone if you cannot access your account

If you cannot sign in to xfinity.com or the Xfinity My Account app, and you do not have access to the email address on your account, call Xfinity customer service at 1-800-934-6489. Have your account number or the phone number associated with your account ready. A representative will verify your identity by asking for information like your service address, the last four digits of your Social Security number, or answers to security questions.

Once you are verified, the representative can reset your password over the phone and either send you a temporary password by email or text, or help you create a new one right then. Write down the temporary password and change it to something you will remember as soon as you sign in.

Customer service wait times are usually shorter early in the morning or late in the evening on weekdays. If you reach a long wait, hang up and try again in a few minutes rather than staying on hold.

Update your password on Xfinity Stream and other apps

Xfinity Stream is the app you use to watch TV and movies on your phone or tablet. If you change your Xfinity password, you need to sign out of Xfinity Stream and sign back in with the new password. Open the app, go to "Settings" or "Account," tap "Sign Out," then "Sign In," and enter your new password.

The same applies to any other app that uses your Xfinity login, such as the Xfinity Home app for security cameras or the Xfinity Voice app for phone service. Each app will prompt you to sign in again within a few hours of your password change. If an app does not ask you to sign in, sign out manually and sign back in to make sure it has your new password.

If you use Xfinity on a web browser (like Chrome or Safari) and have saved your password, your browser may still try to use the old password. Clear your saved passwords in your browser settings, or straightforward let the browser ask you to save the new password when you sign in next time.

Frequently Asked Questions

How long does it take for my new password to work on all my devices?

Your new password works when ready on xfinity.com and the Xfinity My Account app. On set-top boxes and streaming devices, it may take a few minutes to an hour for the change to sync. If a device still will not accept your new password after an hour, sign out and sign back in manually to force it to update.

Can I change my password from my set-top box or TV?

No, you cannot change your password directly from a set-top box or streaming device. You must use xfinity.com, the Xfinity My Account app, or call customer service. After you change it, sign back in on your devices with the new password.

What if I change my password but still cannot sign in?

Make sure you are typing your password correctly — passwords are case-sensitive, so "BlueSky#2024" is different from "bluesky#2024." If you are sure you typed it right, use the "Forgot Password" link to reset it again. If that does not work, call Xfinity customer service at 1-800-934-6489.

Do I need to change my Xfinity password if I change my WiFi password?

No, your Xfinity account password and your WiFi password are separate. Changing one does not affect the other. You can change your WiFi password through the Xfinity Gateway settings without touching your account password.

Is there a way to change my password without signing out of everything?

No, Xfinity signs you out of all devices when you change your password for security reasons. This prevents someone else from using your account if they somehow got your old password. You will need to sign back in on each device, but this only takes a minute or two per device.