The main UPS customer service number is 1-800-742-5877
Call this number to arrange a pickup, ask about a delivery, or handle most shipping questions. The line is open Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 7 p.m. Eastern time. UPS does not staff this line on Sunday.
When you call, have your tracking number ready if you are asking about a specific package. If you need a pickup, have your address and the number of packages or weight of what you are shipping. The representative will tell you the earliest available time slot and confirm it with you before hanging up.
Wait times vary by time of day and day of week. Calling early in the morning or mid-week typically means shorter holds than calling on Friday afternoon or Monday morning.
Key Takeaways
- The main UPS customer service number is 1-800-742-5877, open weekdays 8 a.m. to 8 p.m. Eastern and Saturday 9 a.m. to 7 p.m. Eastern.
- Have your tracking number or package details ready before calling so the representative can help you faster.
- UPS schedules pickups by time slot, and the representative will confirm the slot before you hang up.
- For non-urgent questions, the UPS website or the UPS mobile app often provide tracking updates and scheduling options without a phone call.
What to expect when you call for a pickup
When you call to arrange a pickup, the representative will ask for your address, the number of packages, and what you are shipping. They will then offer you available time slots for that day or the next business day. Pickups are usually scheduled between 9 a.m. and 5 p.m., though the exact window depends on your location and how busy the local UPS driver is.
Once you confirm a time slot, the driver will come to your address during that window. You do not need to be home for a pickup — you can leave packages in a designated spot, such as a garage or side entrance, as long as you tell the representative where they will be. If the driver cannot find the packages or access the location, they will leave a notice and you will need to call back to reschedule.
Tracking a package by phone
If you have a tracking number, you can give it to the representative and they will tell you where your package is and when it is expected to arrive. However, the UPS website and mobile app provide the same information when ready without waiting on hold. Go to ups.com, enter your tracking number in the search box at the top, and you will see the full delivery history and estimated arrival time.
The app, called UPS Mobile, also lets you request a redelivery, change the delivery address, or hold a package for pickup at a UPS location — all without calling. These options appear on the tracking page if they are available for your shipment.
Calling about a delivery problem
If a package did not arrive when expected, was damaged, or was left in the wrong place, call 1-800-742-5877 with your tracking number. The representative can see the delivery notes left by the driver and may be able to tell you exactly where the package was placed. If the package is lost or damaged, they can start a claim and tell you what information UPS needs from you.
For a damaged package, take photos of the damage and the packaging before opening it further. For a lost package, the representative will ask when you last saw a tracking update and whether anyone at your address signed for it. UPS typically investigates for 10 to 15 business days before issuing a refund or replacement.
Other ways to reach UPS without calling
The UPS website has a contact form at ups.com/contact that you can fill out with your question. UPS typically responds within one business day. The mobile app also has a message feature where you can describe your issue and receive a response from a representative.
For straightforward questions — tracking, scheduling a pickup, or checking service areas — the website and app are usually faster than calling because you do not wait on hold. For complex issues, such as a claim or a special shipping request, calling is usually more efficient because a representative can walk you through the steps in real time.
UPS Store locations versus UPS customer service
UPS Store locations are independently owned franchises, not run by UPS directly. They can accept packages for shipping and handle some customer questions, but they cannot always access the same information as the main customer service line. If you have a question about a specific shipment or need to file a claim, call the main number instead of visiting a store.
However, if you need to drop off a package for shipping or pick one up from a UPS location, a UPS Store is convenient and usually has longer hours than the UPS customer service line. You can find the nearest location at ups.com/locator.
Frequently Asked Questions
Can I schedule a pickup online instead of calling?
Yes. Go to ups.com, click "Schedule a Pickup," and enter your address and package details. You will see available time slots and can confirm one without calling. The online option is faster than calling if you know your package weight or dimensions.
What if I call outside business hours?
UPS does not have a 24-hour phone line. If you call outside 8 a.m. to 8 p.m. weekdays or 9 a.m. to 7 p.m. Saturday, you will reach an automated system that can take a pickup request or direct you to the website. You can also schedule a pickup online at any time.
Do I need to pay for a pickup?
No. UPS pickups are free if you are a regular shipper or if you are shipping a package that will be paid for by the recipient. If you are shipping infrequently, you may be charged a pickup fee — the representative will tell you before confirming the time slot.
Can I change my delivery address after calling for a pickup?
If the pickup has not yet happened, call back and cancel it, then schedule a new one with the correct address. If the pickup already happened, you can request a redelivery to a different address through the UPS website or app using your tracking number.