FedEx customer service phone numbers by situation
FedEx has different phone lines depending on what you need. The main customer service number is 1-800-463-3339, which handles general questions, package tracking, and account issues. This line is open Monday through Friday, 8 a.m. to 10 p.m. Eastern time, and Saturday 9 a.m. to 7 p.m. Eastern time. Sunday hours vary by location.
If you need to report a damaged or missing package, use the same main number. Have your tracking number ready — FedEx will ask for it before anything else. If you are calling about a shipment you sent, you will need the sender's reference number or the recipient's phone number.
For FedEx Office locations (the retail stores), call 1-800-463-3339 and ask to be transferred to your local store, or search for your nearest location at fedex.com and call the store directly. Store hours vary by location and are not the same as customer service hours.
Key Takeaways
- The main FedEx customer service number is 1-800-463-3339, open weekdays 8 a.m. to 10 p.m. Eastern and Saturday 9 a.m. to 7 p.m. Eastern.
- Have your tracking number ready before you call, as FedEx will ask for it when ready.
- FedEx Office stores have separate phone numbers; search fedex.com for your local store's direct line.
- Wait times are typically shorter on weekday mornings and longer on weekday afternoons and Saturdays.
What information FedEx will ask for
When you call, a representative will ask for your tracking number first. This is an 12-digit or 15-digit number printed on your shipping label or in your confirmation email. If you do not have it, have the sender's name and address or the recipient's phone number ready instead.
If you are calling about a package you sent, FedEx may also ask for the delivery address, the weight or contents description, and the date you shipped it. If you are calling about a package you received, they may ask when it arrived and whether you have opened it.
For billing or account questions, have your account number or the credit card you used to pay for shipping. FedEx will verify your identity before discussing account details.
When to call versus using online options
FedEx offers tracking and many common requests through their website and mobile app without waiting on hold. You can track a package, schedule a delivery time, request a refund for a delayed shipment, or arrange a pickup all online at fedex.com or through the FedEx Mobile app.
Call customer service when the online tools do not solve your problem — for example, if a package shows as delivered but you never received it, if the tracking information has not updated in several days, or if you need to file a claim for damage or loss. You should also call if you need to change a delivery address before the package reaches your local delivery facility, though this is often not possible if the package is already out for delivery.
For questions about rates, shipping options, or account setup, you can also visit a FedEx Office location in person, which sometimes resolves issues faster than a phone call.
What to do if you cannot reach FedEx by phone
If the main line is busy, try calling back during off-peak hours — early morning on a weekday or very early Saturday morning usually has shorter waits. You can also use the FedEx website to start a chat with a representative, though chat wait times can be as long as phone wait times during busy periods.
If you have a FedEx account with a dedicated account manager, that person's direct number should be on your account paperwork or in your email receipts. Account managers often have shorter wait times than the general customer service line.
For urgent issues — such as a package that is several days late or a shipment worth a significant amount — you can file a claim online at fedex.com, which creates a case number and triggers a follow-up call from FedEx within one to two business days.
International shipping and special services
If you are shipping internationally or need FedEx Ground, FedEx Express, or FedEx Freight services, the main number 1-800-463-3339 can direct you to the right department. Tell the representative which service you use, and they will transfer you or provide a direct number.
For FedEx Freight (commercial trucking), the phone number is 1-800-463-3339, but you may be transferred to a regional office. Have your account number ready if you have one.
Preparing for your call
Before you dial, write down your tracking number, the date you shipped or received the package, and a brief description of your issue. This takes less than a minute and can cut your call time in half because you will not have to search for information while on hold.
If you are calling about a damaged package, have photos ready or be prepared to describe the damage in detail — dents, tears, leaks, or whether the contents shifted inside the box. FedEx may ask you to keep the package and its contents for inspection, so do not throw anything away until the representative tells you what to do.
If you are calling from a business line, have your account number and any relevant invoice or purchase order numbers available. If you are calling as an individual, have the recipient's phone number or the sender's name and address.
Frequently Asked Questions
Can I change my delivery address by phone?
It depends on how far along your package is in the delivery process. If it has not yet reached your local FedEx facility, customer service can usually change the address. If it is already out for delivery or scheduled for delivery today, the address cannot be changed by phone. You can try to intercept it at your door or request that the driver hold it for pickup at a nearby FedEx location.
What if FedEx says my package was delivered but I did not receive it?
Call 1-800-463-3339 and report it as not received. Have your tracking number ready. FedEx will investigate and may contact the driver or check security footage. If the investigation confirms the package was lost, you can file a claim. The process usually takes five to seven business days.
How long will I wait on hold?
Wait times vary by time of day and season. Weekday mornings typically have waits of five to fifteen minutes. Weekday afternoons and Saturdays can be thirty minutes or longer, especially during the holiday shipping season. Calling back later often gets you through faster than staying on hold.
Do I need to pay to call FedEx customer service?
No. The 1-800 number is toll-free. However, if you call a local FedEx Office store directly, standard phone rates explore if you are calling from a cell phone or long-distance line, depending on your plan.
What if I need to speak to someone about a business account?
Call 1-800-463-3339 and tell the representative you have a business account. They will transfer you to the business services team, which may have a shorter wait time than general customer service. Have your account number ready.