The main UPS Ground phone number and what it covers

UPS Ground customer service answers at 1-800-742-5877. This number handles questions about Ground shipments — tracking, delivery dates, pickup issues, and billing problems. The line is open Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 7 p.m. Eastern time. Sunday service is not available through this number.

When you call, have your tracking number ready. UPS will ask for it before they can discuss your shipment. If you do not have the tracking number, you can provide the sender's name and the recipient's address instead, though it takes longer to locate the package.

This number is for Ground shipments only. If you shipped something using UPS Express, UPS Next Day Air, or UPS 2nd Day Air, those services have different support lines and different hours. The Ground line will transfer you if needed, but starting with the right number saves time.

Key Takeaways

  • Call 1-800-742-5877 for UPS Ground questions about tracking, delivery, pickups, and billing.
  • The line operates Monday through Friday 8 a.m. to 8 p.m. Eastern and Saturday 9 a.m. to 7 p.m. Eastern, with no Sunday hours.
  • Have your tracking number ready before calling, or be prepared to provide the sender's name and delivery address.
  • This number is for Ground service only; express services use different phone lines.
  • Wait times are typically shorter on weekday mornings and longer on Friday afternoons.

What you can resolve on the phone

UPS Ground support can answer questions about where your package is, when it will arrive, and why it is delayed. They can also help if a package was marked delivered but you did not receive it, or if you need to redirect a shipment to a different address before it arrives.

If you are a business shipping regularly through UPS Ground, the support line can discuss billing questions, account adjustments, and volume discounts. They cannot process refunds directly on the call, but they can start a claim if you paid for a service that was not delivered as promised.

For lost or damaged packages, the phone representative will open a claim and explain what documentation you need to provide — usually photos of the damage and the original packaging. This process takes several days, and you will receive updates by email.

When to use the website instead of calling

UPS offers a tracking tool on ups.com where you can check your package status without waiting on hold. Enter your tracking number and you will see the current location, expected delivery date, and any delivery attempts. This information updates throughout the day and is often faster than calling.

If you need to schedule a pickup, request a refund for a Ground shipment, or look up a store location, the website handles these tasks without a phone call. You can also file a damage claim online by uploading photos and describing the problem, which creates a record you can reference later.

The website is available 24 hours a day, while the phone line has limited hours. For non-urgent questions, checking online first often saves you a call.

Business accounts and dedicated support

If you ship more than 50 packages per month through UPS, you may have access to a dedicated account manager or a business support line with different hours and shorter wait times. Check your UPS account online to see if you have been assigned a representative, or ask the Ground support line whether your volume qualifies you for business-level service.

Businesses with UPS accounts can also set up automatic pickups, negotiate custom rates, and receive invoices rather than paying per shipment. These features are managed through your online account or by contacting your account manager directly.

What to do if you cannot reach anyone

If the phone line is busy or you are calling outside business hours, you have other options. The UPS website lets you submit a message through their contact form, and a representative will respond within one business day. You can also visit a UPS Store location in person — these are independently owned franchises that can answer basic Ground questions and help with pickups.

For urgent issues like a package that needs to be stopped before delivery, calling during business hours is faster than waiting for an email response. If you are calling after hours, leave a detailed message with your tracking number and the best time to reach you, and UPS will call back the next business day.

Common reasons for delays and what support can do

UPS Ground packages sometimes arrive later than the original estimate because of weather, high package volume, or address issues. When you call, the representative can tell you the specific reason for the delay and give you a new delivery date. If the delay is UPS's fault — for example, a sorting facility breakdown — they can note this on your account.

If a package is stuck at a facility for more than two days without moving, the support line can escalate it for investigation. This does not speed up delivery, but it creates a record and may result in a service credit if the delay was significant.

Frequently Asked Questions

Can I change my delivery address after I have shipped a package?

Yes, but only before the package reaches the local delivery facility. Call 1-800-742-5877 with your tracking number and the new address. If the package has already left the regional hub, it is too late to redirect it, but the representative can tell you whether a change is still possible.

What should I do if my package shows delivered but I did not receive it?

Check with neighbors, family members at your address, and your building management to confirm it was not left elsewhere. Then call UPS Ground support with your tracking number. They will investigate the delivery and may contact the driver. If the package cannot be located, they will file a claim on your behalf.

How long does a damage claim take?

UPS typically investigates damage claims within 5 to 10 business days. You will need to keep the damaged item and original packaging, and provide photos showing the damage. The representative will explain the process and tell you how to submit your evidence when you call.

Is there a charge to call UPS Ground support?

No. The 1-800 number is toll-free. You pay only for the call itself through your phone service, the same as any other long-distance call.

Can I schedule a pickup by phone?

Yes. Call 1-800-742-5877 and tell the representative you need a Ground pickup. They will ask for your address, the number of packages, and your preferred pickup time. Pickups are usually scheduled for the next business day.