The main UPS corporate phone number and what it handles

UPS does not publish a single "corporate" number that handles customer shipping problems. The number you need depends on what you are calling about. If you have a package issue — a delivery problem, a lost package, or a billing question on a shipment you sent — you want 1-800-742-5877, which routes to UPS Customer Service. This line handles the vast majority of shipping-related calls.

If you are calling about a UPS Store location (the franchises that pack and ship for you), that is a different department. If you work for a company with a UPS account and need to reach your account manager, that is also routed differently. The number above works for one-time shippers and small businesses using standard UPS services.

Wait times on this line vary by time of day and season. Early morning (before 9 a.m. Eastern) and mid-week typically have shorter waits than late afternoon or the week before a holiday. The line is open Monday through Friday, 8 a.m. to 8 p.m. Eastern, and Saturday 9 a.m. to 7 p.m. Eastern.

Key Takeaways

  • Call 1-800-742-5877 for package delivery problems, lost shipments, or billing questions on UPS shipments you sent.
  • This number is open Monday through Friday 8 a.m. to 8 p.m. Eastern and Saturday 9 a.m. to 7 p.m. Eastern.
  • UPS Store locations (the retail franchises) have a separate customer service line and are not handled by the main corporate number.
  • Business accounts with dedicated account managers should contact their manager directly rather than calling the general customer service line.
  • You can also track a package or file a claim online through ups.com without calling, which often resolves issues faster.

What information to have ready before you call

When you call, have your tracking number in front of you. This is the 1Z number that starts with 1Z and appears on your shipping label or confirmation email. If you do not have the tracking number, you can look it up on ups.com using your email address or the recipient's address, but this takes time on the phone. Having it ready saves you several minutes.

If the package belongs to someone else (you are calling on behalf of the recipient), you will need their permission and their contact information. UPS will not discuss package details with someone other than the shipper or recipient without authorization. If you are the shipper calling about a package you sent to someone else, you can proceed — you do not need the recipient's permission.

For billing disputes, have your invoice or receipt. For lost package claims, have the original receipt and a description of what was inside. If the package was damaged, take photos before opening it further — UPS may ask you to hold the package and photos for their investigation.

When to use the website instead of calling

UPS's website often resolves problems faster than the phone line. If your package is straightforward late, you can check the tracking page on ups.com to see the current location and expected delivery date. Many packages that appear delayed are actually on schedule — the tracking page shows real-time status.

If a package shows delivered but you did not receive it, you can file a claim online through ups.com. You will need the tracking number and a description of the contents. UPS will investigate and either locate the package or issue a refund. This process takes the same amount of time whether you start it on the phone or online, but starting online means you do not wait on hold.

For billing questions on a single shipment, the online invoice shows the breakdown of charges. If you believe you were overcharged, you can dispute it through your account on ups.com. If you have a business account with recurring shipments and want to discuss rates, that conversation does require a phone call to your account manager.

Reaching UPS Store locations and franchise support

UPS Store locations are independently owned franchises, not UPS corporate facilities. If you need to reach a specific UPS Store — to ask about their hours, packing services, or a package you dropped off there — call that location directly. You can find the phone number by searching "UPS Store near me" on Google Maps or visiting theupsstore.com and using their location finder.

Do not call the main UPS corporate number for UPS Store issues. The corporate line cannot access UPS Store records or resolve problems at individual locations. If you have a complaint about a UPS Store's service or pricing, you can contact The UPS Store corporate office through their website, but response times are slower than calling the location directly.

Business accounts and dedicated support lines

If your company has a UPS business account, you have a dedicated account manager assigned to you. This person's direct number should be in your account welcome materials or on your most recent invoice. Calling your account manager is faster than the general customer service line for account-related questions, rate negotiations, or bulk shipment issues.

For very large accounts (companies shipping hundreds of packages per week), UPS offers a dedicated support team. If you are unsure whether your account qualifies, ask your account manager. These teams have shorter wait times and can often resolve issues the same day.

If you have lost your account manager's contact information, you can call 1-800-742-5877 and ask to be transferred to business account support. They will look up your account and either connect you to your manager or handle the issue directly.

What to do if you cannot reach anyone

If the phone line is busy or wait times are extremely long, try calling early the next morning (8 a.m. to 9 a.m. Eastern on a weekday). This is typically the quietest time. Alternatively, file your issue online through ups.com and UPS will contact you within one business day.

If you are trying to reach someone about a package that was lost or damaged, starting a claim online is often faster than waiting on the phone. You can upload photos and documentation through your account, and UPS will investigate without requiring a phone conversation.

For urgent issues — a package needed for an event tomorrow, or a shipment worth thousands of dollars — mention this when you reach someone. UPS has escalation procedures for time-sensitive cases, but they need to know the urgency when you call.

Frequently Asked Questions

Can I get a refund if my package arrived late?

UPS does not automatically refund late deliveries. However, if you paid for a may provide service (like UPS Next Day Air) and it arrived late, you can request a refund of the shipping charge. Call 1-800-742-5877 with your tracking number and explain the late delivery. UPS will review the shipment history and either approve or deny the refund.

What if my package shows delivered but I never got it?

File a claim through ups.com or call 1-800-742-5877 when ready. UPS will investigate the delivery. In the meantime, check with neighbors, building management, or anyone else who might have received it. If UPS confirms it was lost, they will issue a refund to the shipper or replace the item, depending on what was shipped.

How do I find the phone number for a specific UPS Store location?

Search "UPS Store near me" on Google Maps or visit theupsstore.com and use their location finder. Each franchise has its own phone number. Do not call the main UPS corporate line for UPS Store questions — they cannot access individual store information.

Can I change my delivery address after I have already shipped a package?

It depends on how far along the package is in transit. If it has not yet left the origin facility, you may be able to change the address by calling 1-800-742-5877 right away. If it is already in transit, you cannot change the address, but you can arrange to pick it up at a UPS facility instead of having it delivered. Call when ready with your tracking number.

Is there a number to call if I want to start a UPS business account?

Yes. Call 1-800-742-5877 and ask to speak with business sales. They will discuss your shipping volume and set up an account. Alternatively, you can start a basic account online through ups.com, which takes a few minutes and does not require a phone call.