UPS customer service phone numbers by issue type

UPS operates different phone lines depending on what you need. The main customer service number is 1-800-742-5877, which handles general questions about shipments, tracking, and account issues. This line is available Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time.

If you are a UPS customer with a business account or need billing support, call 1-800-742-5877 and select the option for your account type when prompted. For claims about damaged or lost packages, the same number routes you to the right department once you explain your situation.

UPS also runs a separate line for UPS Freight (their less-than-truckload shipping service): 1-800-463-3339. This number handles freight quotes, shipment status, and freight-specific issues. Hours vary by region, so you may hear a recording with local times when you call.

Key Takeaways

  • The main UPS customer service number is 1-800-742-5877 and handles tracking, delivery questions, and account issues for most shipments.
  • UPS customer service is available Monday through Friday 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time.
  • UPS Freight customers should call 1-800-463-3339 instead, as that line handles commercial freight shipments.
  • When you call, have your tracking number ready — it speeds up the process and helps the representative locate your package when ready.

What information to have ready before you call

UPS representatives can work faster if you have certain details on hand. Your tracking number is the most important — it is a 1Z followed by nine digits and appears on your shipping label or confirmation email. If you have it, the representative can pull up your shipment in seconds.

You should also know the sender's name and address and the recipient's address. If the package is damaged or lost, have photos ready if possible, and know the declared value of what was shipped. For billing questions, have your account number or the invoice number in front of you.

If you are calling about a delivery attempt, know the date and time the driver came to your door. This helps the representative see what happened and arrange a redelivery or pickup if needed.

When to call versus using online options

UPS offers tracking and many common requests through their website at ups.com and their mobile app. You can track a package, schedule a redelivery, arrange a pickup, or file a claim online without waiting on hold. If your issue is straightforward — you just need to know where a package is, or you want to reschedule a delivery — the website or app is usually faster.

Call customer service when the website does not show an option for what you need, when you have already tried online and it did not work, or when you need to discuss something complex like a damaged shipment or a billing dispute. A representative can also override certain restrictions — for example, authorizing a redelivery outside normal hours if you have a legitimate reason.

UPS Store locations and local pickup

If you need to speak with someone in person, UPS operates UPS Store locations in most towns and cities. These are independently owned franchises, not UPS corporate offices, but staff can help with basic questions, accept packages for shipment, and handle some customer service issues. You can find the nearest location at theupsstore.com or by calling 1-800-742-5877 and asking for a location near you.

UPS also has UPS Customer Centers in some larger cities — these are corporate-run facilities with more capabilities than UPS Store locations. A Customer Center can handle claims, account issues, and complex problems. The main customer service line can tell you whether one is near you and what hours it keeps.

Contacting UPS about a lost or damaged package

If your package arrived damaged or did not arrive at all, call 1-800-742-5877 and tell the representative what happened. They will open a claim, which is UPS's formal investigation process. You will need your tracking number, photos of the damage (if applicable), and the declared value of the contents.

UPS typically investigates claims within 30 days. During that time, they may contact the sender or receiver for more information. If the claim is approved, UPS will reimburse the shipper (the person who paid for the label) up to the declared value, minus any deductible if the package was not insured. The representative can explain your coverage when you call.

International shipments and special services

If you shipped or received a package internationally, the same main number handles those calls: 1-800-742-5877. International packages may take longer to track because they pass through customs, and the tracking information sometimes does not update in real time. A representative can explain delays and tell you what to expect.

For specialized services — like UPS My Choice (which lets you redirect packages before delivery), UPS Premium Care (white-glove delivery for high-value items), or UPS Trade Services (for customs documentation) — the main line can route you to the right department or explain how to manage these services online.

Frequently Asked Questions

What if I call outside business hours?

UPS customer service operates Monday through Friday 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. If you call outside these hours, you will hear a recording with the option to leave a callback request. UPS typically returns calls within 24 hours on the next business day. For urgent issues, the website and mobile app let you track packages and schedule redeliveries at any time.

Can I text or email UPS instead of calling?

UPS does not offer text or email support through their main customer service line. However, you can message UPS through their social media accounts on Facebook and Twitter, and they respond during business hours. For most issues, the website at ups.com or the mobile app is faster than any contact method — you can track, reschedule delivery, or file a claim without waiting.

Is there a number for UPS billing or invoicing questions?

Billing questions go through the main customer service line at 1-800-742-5877. Have your account number or invoice number ready. If you have a UPS business account, you may have a dedicated account manager whose number appears on your invoices — calling that number is often faster than the general line.

What if my package is stuck in transit or not updating?

Call 1-800-742-5877 with your tracking number. Packages sometimes stop updating for a few hours during sorting or transfer between facilities — this is normal. A representative can check the internal system to see the actual status and tell you whether the delay is routine or whether something went wrong. If the package is genuinely lost, they can start an investigation.

Can I call to arrange a pickup instead of dropping off at a UPS location?

Yes. Call 1-800-742-5877 or use the UPS website to schedule a pickup from your home or business. You can also arrange a pickup at most UPS Store locations. Pickups are usually free for business accounts and may have a small fee for residential pickups, depending on your location and account type.