Call FedEx at 1-800-463-3339 to schedule a pickup

The main FedEx customer service number is 1-800-463-3339. When you call, you can request a pickup for packages at your home or business. The representative will ask for your address, the number of packages, their weight, and where they're going. Pickups are usually scheduled for the next business day, though timing depends on your location and how early you call.

Have your shipping information ready before you dial. You'll need the recipient's address, the package weight, and what you're shipping. If you're a business account holder, have your account number available — it speeds up the call. FedEx representatives can also answer questions about shipping costs and delivery times while you're on the phone.

The phone line is open Monday through Friday during standard business hours. Weekend and holiday hours vary by location. If you reach an automated system first, select the option for scheduling a pickup, and you'll be transferred to a representative who can book your request.

Key Takeaways

  • Call 1-800-463-3339 to schedule a FedEx pickup; most pickups happen the next business day.
  • Have your shipping address, package weight, and destination address ready before calling.
  • Business account holders should have their account number available to speed up the process.
  • Phone lines operate during standard business hours Monday through Friday, with limited weekend availability.
  • You can ask about shipping costs and delivery timeframes during the same call.

What information FedEx will ask for

When you call to schedule a pickup, the representative will need your pickup address first. This is where the packages are located — your home, office, or warehouse. They'll confirm the street address, city, state, and ZIP code. If you're picking up from a business, they may ask for a suite or building number.

Next, they'll ask how many packages you have and their combined weight. You don't need to know the exact weight down to the ounce, but a reasonable estimate helps. If you're shipping multiple items, you can give a total weight or describe each package separately. They'll also ask what service level you want — FedEx Ground, FedEx Express, or FedEx Home Delivery — which affects both cost and speed.

Finally, provide the destination address and any special handling instructions. Tell them if packages are fragile, oversized, or require signature on delivery. This information helps FedEx assign the right truck and driver to your pickup.

Pickup timing and scheduling options

FedEx typically schedules pickups for the next business day after you call. If you call early in the morning, same-day pickup may be available in some areas, but this is not may provide. The exact time window depends on your location and the driver's route that day. Most pickups happen between 9 a.m. and 5 p.m., though you can request a specific time window when you call.

If you need a pickup on a specific day, mention that when you schedule. FedEx will do its best to accommodate, but they cannot always may provide an exact time. If your packages must ship by a certain date, schedule the pickup at least one business day before that important date to account for processing time.

For recurring pickups — if you ship packages regularly — ask the representative about setting up a standing pickup schedule. This means a driver comes to your location on the same day and time each week or each day, depending on your volume. Standing pickups are common for businesses and can save time on repeated phone calls.

What happens after you schedule

After you hang up, FedEx will send a confirmation to the phone number or email you provided. Keep this confirmation in case you need to reschedule or cancel. The confirmation includes the scheduled pickup date, time window, and a reference number.

On the day of your pickup, have your packages ready and accessible. The driver will collect them, scan them into the system, and give you a receipt. Keep the receipt as proof of shipment. If you're not home or available when the driver arrives, they may leave a notice and attempt pickup again the next day, or you can call to reschedule.

Alternatives if you can't reach FedEx by phone

If you prefer not to call or have trouble reaching the phone line, you can schedule a pickup online through FedEx.com. Log into your account, go to the shipping section, and select "Schedule a Pickup." The online form asks the same questions as the phone representative, and you'll receive when ready confirmation.

You can also drop off packages at a FedEx location instead of scheduling a home pickup. FedEx has drop-off points at FedEx Office stores, authorized retailers, and some grocery stores. Drop-off hours are usually 9 a.m. to 9 p.m., though they vary by location. This option works well if you have only one or two packages and don't want to wait for a driver.

For business accounts with high shipping volume, FedEx offers a mobile app that lets you schedule pickups, print labels, and track shipments all in one place. The app is available on iOS and Android and syncs with your account information.

Common reasons pickups get delayed or cancelled

Pickups sometimes don't happen on the scheduled day. The most common reason is that the driver's route is full — FedEx prioritizes pickups by time of day and location. If this happens, they'll leave a notice and reschedule for the next day. You can call back to request a different time window or confirm the new date.

Weather and road conditions can also delay pickups. If severe weather hits your area, FedEx may postpone pickups and contact you to reschedule. Similarly, if the driver cannot access your location — for example, a gated community without a code — they'll leave a notice asking you to call back with access instructions.

If you need to cancel a scheduled pickup, call the same number (1-800-463-3339) as soon as possible. Cancellations made before the driver arrives usually have no fee. If the driver has already picked up your packages, you cannot cancel that shipment by phone — you'll need to contact FedEx to arrange a return or redirect.

Frequently Asked Questions

Can I schedule a FedEx pickup on a weekend or holiday?

FedEx does not offer pickups on Sundays or most federal holidays. Saturday pickup is available in some areas but must be requested when you call. Holiday schedules vary, so ask the representative whether your preferred date is available. If you need to ship on a weekend, drop off at a FedEx location instead.

What if my package is too large or heavy for a standard pickup?

Tell the representative when you call that your package is oversized or very heavy. FedEx has specialized services for freight and large items. They may send a different vehicle or ask you to drop off at a FedEx Freight location. Pricing for oversized shipments is higher, and the representative will quote you before confirming the pickup.

Do I have to be home when the driver arrives?

You should be available to hand over your packages and sign the pickup receipt. If you're not home, the driver will leave a notice. You can call to reschedule or arrange for someone else to be present. Some business locations have a loading dock or designated pickup area where the driver can collect packages without you being present — ask if this applies to your situation.

Can I change my pickup time after I schedule it?

Yes. Call 1-800-463-3339 and provide your confirmation number. The representative can adjust the time window or move the pickup to a different day if space is available. Changes made before the driver arrives are free. If you're changing the pickup date, call as soon as possible to may support the new date works.

What if I schedule a pickup but my package isn't ready yet?

Call to reschedule before the driver arrives. Rescheduling is free and takes a few minutes. It's better to delay the pickup than to rush packing and risk damage to your items. You can schedule a new pickup for the next day or later in the week, depending on availability.