Call FedEx Customer Service at 1-800-463-3339 to track your package
FedEx Customer Service answers tracking calls 24 hours a day, seven days a week. Have your tracking number ready — it's a 12, 14, or 15-digit code printed on your shipping label or receipt. The automated system can tell you where your package is and when it will arrive. If you need to speak to a person, the system will transfer you after you enter your tracking number.
The wait time varies depending on call volume. Early morning and late evening typically have shorter queues than midday. If you are calling about a package that has not yet shipped, the system may not find it for up to 24 hours after the sender creates the label.
International packages may take longer to appear in the tracking system. If you are tracking a shipment from outside the United States, allow an extra day or two before calling.
Key Takeaways
- FedEx Customer Service is 1-800-463-3339, available around the clock, and can track packages by phone without a website or app.
- Have your 12, 14, or 15-digit tracking number ready before you call, as the automated system needs it to locate your package.
- The system tells you the current location and estimated delivery date, and can transfer you to a person if you need to change delivery instructions or report a problem.
- New shipments may not show up in the system for up to 24 hours after the label is created, so waiting a day before calling is normal.
- International packages take longer to enter the tracking system and may not appear for two to three days after shipment.
What information you need before calling
Your tracking number is the most important piece of information. It appears on your shipping receipt, on the label attached to the package, or in a confirmation email from the sender. If you are tracking a package someone else sent to you, ask them for the tracking number — they received it when they paid for shipping.
If you do not have the tracking number, you can still call, but the process takes longer. The representative will ask for the sender's name, your name, the destination address, and the approximate ship date. Have these details ready if you need to go this route.
What the automated system will tell you
The FedEx automated tracking system provides the package's current location, the date and time it arrived at that location, and the estimated delivery date. It also tells you whether the package is on schedule or delayed. If there is a problem — a weather delay, a delivery exception, or a missed delivery attempt — the system will explain it.
The system cannot change delivery instructions, hold a package for pickup, or process refunds. For those requests, you will need to speak to a representative. The automated system will offer to transfer you if you press the option for additional help.
When to speak to a representative instead of using automation
Call and ask for a representative if you need to change the delivery address, request a signature requirement, hold the package at a FedEx location for pickup, or report that a package was damaged or did not arrive. You may also want to speak to someone if the automated system cannot locate your tracking number after you have tried multiple times.
Representatives can also help if you are trying to track a package using only the sender's name and address, since the automated system works best with a tracking number. A person can search the system more flexibly and may find your shipment faster.
Alternatives to calling if you prefer not to use the phone
FedEx offers tracking through their website at fedex.com and through their mobile app, available on iOS and Android. Both let you enter your tracking number and see the same information the phone system provides. The website and app also let you set up notifications so you receive a text or email when your package is out for delivery or has been delivered.
If you have a FedEx account, you can log in to see all your shipments in one place. You can also create a FedEx account for free even if you do not ship regularly — it lets you save tracking information and manage multiple packages at once.
What to do if your package is delayed or missing
If the tracking system shows your package is delayed, check the details for the specific reason. Weather, high shipping volume, and mechanical issues at sorting facilities are common causes. Most delayed packages still arrive within a few days of the original estimate.
If your package shows as delivered but you have not received it, check your porch, mailbox, and any other delivery locations on your property. If it is truly missing, call FedEx and ask to file a claim. You will need your tracking number and a description of what was in the package. FedEx will investigate and contact you within a few business days.
Frequently Asked Questions
Do I need to pay to track my package by phone?
No. Calling FedEx Customer Service to track a package is free. You only pay for the shipping itself, not for tracking information.
What if I call and the system says it cannot find my tracking number?
Wait 24 hours and call back. New shipments do not appear in the system when ready. If it still cannot be found after 24 hours, ask to speak to a representative — they can search using the sender's name and address instead.
Can I change my delivery address by phone?
Yes, but only if you speak to a representative, not the automated system. Call 1-800-463-3339 and ask to be transferred. Address changes work best if you request them before the package reaches the delivery facility in your area.
What time should I call to avoid a long wait?
Early morning (before 9 a.m.) and late evening (after 8 p.m.) typically have shorter hold times than midday. Weekdays are usually less busy than weekends, though FedEx operates 24/7 so you can call whenever you need to.
Can I track a package if I only know the sender's name?
The automated system needs a tracking number. If you do not have one, call and ask for a representative. They can search by sender name, your name, and the delivery address, though it takes longer than using a tracking number.