Call 1-800-463-3339 to schedule a FedEx pickup

FedEx's main phone line for scheduling pickups is 1-800-463-3339. This number works for most FedEx services — ground, express, and overnight — and connects you to a representative who can book a pickup at your address the same day or within a few days, depending on your location and service type.

When you call, have your shipping address, package weight, dimensions, and destination ready. The representative will confirm your pickup time (usually a window of a few hours) and send you a confirmation. FedEx typically picks up between 5 p.m. and 8 p.m., though this varies by location and service level.

If you are a frequent shipper or have a FedEx account, you may have a dedicated account number that speeds up the process. Mention this when you call.

Key Takeaways

  • Call 1-800-463-3339 to schedule a pickup; the line is open Monday through Friday during business hours and Saturday mornings in most areas.
  • FedEx can usually pick up the same day if you call before noon, or within one to two business days if you call later.
  • You will need your shipping address, package dimensions, weight, and destination address before you call.
  • Pickups typically happen in the evening (5 p.m. to 8 p.m.), and FedEx will give you a specific time window when you book.
  • If you ship regularly, setting up a FedEx account online lets you schedule pickups without calling, and you can track them in real time.

What information to have ready before calling

FedEx will ask for several details to confirm your pickup. Write down your package's weight and dimensions (length, width, and height in inches) before you dial. You also need the destination address — the full street address where the package is going — and the service type you want (ground, express, or overnight).

If you have a FedEx account number, have that ready too. It is usually printed on your shipping labels or in your online account. If you do not have an account, FedEx can still pick up, but you will pay a pickup fee (usually $5 to $10 depending on your location) in addition to the shipping cost.

For multiple packages, tell the representative the total number and whether they are all going to the same destination. FedEx charges one pickup fee per stop, not per package.

Pickup timing and availability by location

FedEx pickup availability depends on where you are. In most urban and suburban areas, same-day pickup is possible if you call before noon. Rural areas may require one to two business days' notice. The representative will tell you what is available for your address when you call.

Standard pickup windows are 5 p.m. to 8 p.m., but some locations offer earlier or later times. If you need a pickup outside normal hours, ask the representative — FedEx occasionally accommodates special requests, though this may cost extra.

Pickups are not available on Sundays or federal holidays. If you call on a Friday afternoon, the earliest pickup may be Monday.

Alternatives to calling: online scheduling and FedEx locations

If you prefer not to call, you can schedule a pickup online through FedEx.com if you have a FedEx account. Log in, go to "Schedule a Pickup," enter your package details, and choose your time window. You will get a confirmation email with your pickup details and a tracking number.

You can also drop off packages at a FedEx location instead of scheduling a pickup. FedEx Office stores, FedEx Ground locations, and authorized FedEx retailers accept packages during their business hours. Find the nearest location at FedEx.com by entering your zip code.

For businesses that ship daily or weekly, FedEx offers standing pickup agreements where a driver comes to your location on the same day and time each week automatically. Ask about this option when you call if it fits your shipping pattern.

Pickup fees and what they cover

FedEx charges a pickup fee if you do not have a FedEx account or a shipping agreement. This fee is typically $5 to $10 per pickup and is added to your shipping cost. The fee covers one stop at your address, regardless of how many packages you ship that day.

If you have a FedEx account or a business shipping agreement, pickups are usually free. Check your account terms or ask the representative when you call whether your situation includes free pickups.

The pickup fee is separate from the actual shipping cost, which depends on the package weight, destination, and service type (ground, express, or overnight).

What happens after you schedule a pickup

After you confirm your pickup, FedEx will send you a confirmation with your pickup time window and a reference number. Have your packages ready and labeled before the driver arrives. Labels should include the destination address, recipient name, and your return address.

The driver will scan your packages and give you a receipt with tracking numbers. Keep this receipt — it shows proof that FedEx picked up your shipment. You can track your packages online using the tracking numbers provided.

If the driver does not arrive during your scheduled window, call FedEx again at 1-800-463-3339 to reschedule or troubleshoot the issue.

Frequently Asked Questions

Can I schedule a FedEx pickup for the same day I call?

Yes, if you call before noon in most areas. FedEx can usually pick up the same day between 5 p.m. and 8 p.m. If you call after noon, the pickup will likely be scheduled for the next business day. Rural areas may require more notice.

What if I do not have a FedEx account?

You can still schedule a pickup without an account, but you will pay a pickup fee (usually $5 to $10) on top of shipping costs. The representative will collect your payment information when you call. Creating a free FedEx account online eliminates this fee for future pickups.

Can I schedule a pickup for Sunday or a holiday?

No. FedEx does not offer pickups on Sundays or federal holidays. If you need to ship on a weekend, drop your package at a FedEx location on Friday, or schedule a pickup for the next business day.

What if the driver misses my pickup window?

Call 1-800-463-3339 again to report the missed pickup and reschedule. FedEx will either send a driver later that day or book a new pickup for the next business day. Keep your packages ready in case a driver arrives late in the evening.

Do I need to be home when FedEx picks up?

Yes, someone needs to be present to hand over the packages and receive a receipt. If you cannot be there, ask the representative about leaving packages in a find location, though this is not may provide to be accepted.