FedEx pickup phone number and what to expect when you call
The main FedEx customer service line is 1-800-463-3339. This number works for scheduling a pickup at your home or business, asking about rates, tracking a package, or reporting a problem with a shipment. When you call, have your address and the package details ready — the weight, dimensions, and what you're shipping.
FedEx answers calls 24 hours a day, 7 days a week. Wait times vary by time of day; early morning and late evening tend to be quieter. If you're calling during business hours on a weekday, expect to wait 5 to 15 minutes before speaking to someone. The system will ask you to choose between FedEx Ground, FedEx Express, or FedEx Freight based on what you need.
You can also schedule a pickup online at fedex.com without calling. The online method is often faster if you already know your shipping details and don't have questions. You'll enter your address, package weight, dimensions, and preferred pickup date and time, then confirm the cost before submitting.
Key Takeaways
- Call 1-800-463-3339 to schedule a FedEx pickup; the line is open 24/7 and handles all FedEx services.
- Have your address, package weight, dimensions, and contents description ready before you call.
- FedEx can pick up from your home or business, usually within one business day if you call before the daily cutoff time.
- Online scheduling at fedex.com skips the phone wait and lets you see the cost before confirming.
- If you ship regularly, a FedEx account with a business address can set up standing pickup days to avoid calling each time.
What information FedEx needs from you
When you call to schedule a pickup, FedEx will ask for your street address, the number of packages, and the total weight. They also need to know what service you want — FedEx Ground (slower, cheaper, ground delivery only), FedEx Express (faster, more expensive, overnight or 2-day options), or FedEx Freight (for pallets and heavy shipments). If you don't know which service you need, tell the representative where the package is going and roughly when it needs to arrive, and they can recommend one.
You'll also need to tell them what's inside the package in general terms — "documents," "clothing," "electronics," "fragile items." FedEx doesn't need an itemized list for most shipments, but they do need to know if you're shipping anything restricted, like batteries, liquids, or hazardous materials. If you're unsure whether something is restricted, ask the representative before you hang up.
Have the recipient's address ready too. FedEx will confirm the pickup address (where they're coming to get the package) and the delivery address (where it's going) before they send a driver.
Pickup timing and how to prepare your package
FedEx typically picks up packages the same day or the next business day, depending on when you call and your location. If you call before 5 p.m. in your time zone on a weekday, pickup usually happens within 24 hours. If you call after 5 p.m. or on a weekend, the pickup will be scheduled for the next business day. FedEx does not pick up on Sundays or federal holidays.
Before the driver arrives, make sure your package is sealed and labeled with the recipient's address. You don't need to print a label yourself if you're calling FedEx — the driver will bring labels or can generate one on their handheld device. However, if you've already printed a label from fedex.com or another shipping site, have it on the package so the driver can scan it.
Leave the package in an accessible spot — a porch, mailbox area, or front desk if you're in an apartment or office building. If you're not home when the driver arrives, FedEx will leave a notice and attempt delivery again the next day, or you can call back to reschedule.
Scheduling a pickup without calling
The FedEx website at fedex.com has a "Schedule a Pickup" option that takes about five minutes. You enter your address, select the service type, enter the package weight and dimensions, and choose your preferred pickup date and time window (usually morning or afternoon). The system shows you the cost before you confirm, so you know what you're paying.
If you use FedEx regularly, you can create a free FedEx account and save your address and frequent recipient addresses. This makes scheduling faster the next time. You can also set up recurring pickups — for example, every Tuesday morning — so you don't have to schedule each shipment individually.
The FedEx mobile app also lets you schedule pickups on the go. read it from the App Store or Google Play, sign in or create an account, and use the same "Schedule a Pickup" flow as the website.
What to do if you can't reach FedEx by phone
If the phone line is busy or you prefer not to call, use fedex.com or the mobile app to schedule instead. Both methods are available around the clock and don't require waiting for a representative. You'll get a confirmation email with your pickup details and a tracking number once the package is picked up.
If you have a problem with a pickup that's already been scheduled — for example, the driver didn't show up or you need to reschedule — you can call the same number (1-800-463-3339) or go to fedex.com, sign into your account, and modify the pickup from there. If you're modifying within a few hours of the scheduled pickup, calling is usually faster because the system may not update in real time online.
For questions about rates or which service is best for your shipment, the phone line is often clearer than email support, which can take 24 to 48 hours to respond. If you're in a hurry, call.
FedEx pickup for businesses and high-volume shippers
If you ship more than a few packages a month, FedEx offers business accounts with benefits like discounted rates, standing pickup schedules, and dedicated account support. You can set up a business account by calling 1-800-463-3339 and asking to speak with a business representative, or by visiting fedex.com/business.
With a business account, you can arrange for FedEx to pick up at the same time every day or on specific days of the week. This means you don't have to call or schedule each shipment — the driver just comes on the scheduled day and picks up whatever is ready. You still pay per package, but the convenience saves time if you're shipping regularly.
Business accounts also give you access to FedEx Ship Manager, a software tool that lets you print labels, track shipments, and manage pickups all in one place. Some businesses integrate it directly into their order management system.
Frequently Asked Questions
Can FedEx pick up from my apartment or office building?
Yes. When you schedule the pickup, give your full address including the apartment or suite number. If your building has a front desk or mailroom, you can ask FedEx to pick up there instead of your unit. Let the representative know during the call so they can note it in the pickup instructions.
What if I don't have a printer and can't print a shipping label?
The FedEx driver can print a label on their handheld device when they arrive. Tell the representative on the phone that you need a label printed, and they'll make a note. Have the recipient's address ready to give to the driver when they arrive.
Does FedEx charge for pickup?
FedEx does not charge a separate pickup fee for most shipments. The cost is included in your shipping rate. However, some business accounts or high-volume arrangements may have different terms — ask when you call or check your account details online.
Can I schedule a pickup for the same day I call?
Same-day pickup is possible if you call before 5 p.m. on a weekday and your location is on a FedEx route. The driver will typically arrive within a few hours. If you call after 5 p.m. or on a weekend, the earliest pickup is the next business day.
What happens if the package is too heavy or too large?
Tell the representative the weight and dimensions when you call. If the package exceeds FedEx limits for standard pickup, they'll let you know and may recommend FedEx Freight instead, which handles larger and heavier items. You may need to drop it off at a FedEx location rather than having it picked up.