Call FedEx at 1-800-463-3339 to schedule a pickup
FedEx handles pickups by phone through their main customer service line. When you call 1-800-463-3339, a representative will ask for your address, the number of packages, their weight and dimensions, and what time works for you. Most pickups happen the next business day, though timing depends on your location and how close you are to a FedEx facility.
Have your account number ready if you have a FedEx business account — it speeds up the call. If you don't have an account, you can still schedule a pickup; FedEx will set one up during the call. The representative will confirm a time window (usually a two-hour block) and give you a reference number.
Key Takeaways
- Call 1-800-463-3339 to schedule a pickup; most pickups are available the next business day depending on your location.
- Have your address, package count, weights, and dimensions ready before you call to speed up the process.
- FedEx will assign a two-hour pickup window and give you a reference number to track the scheduled pickup.
- You can also schedule pickups online through FedEx.com or the FedEx mobile app if you prefer not to call.
- Pickup fees vary by service type and location; ask the representative for the cost before confirming.
What information you need before calling
Gather these details so the call takes less than five minutes. You'll need your full street address (not a PO box — FedEx trucks can't pick up from those), the city, state, and ZIP code. Have the number of packages ready and, if possible, the weight and dimensions of each one. If your packages are oddly shaped or very heavy, mention that during the call.
If you're shipping from a business, have your account number handy. If you're shipping from home or don't have a business account, that's fine — just tell the representative. They'll ask for a phone number where the driver can reach you on pickup day, so make sure that's current.
Pickup fees and what they depend on
FedEx charges for pickups, but the cost varies. A standard residential pickup costs less than a commercial one. The fee also changes based on how far you are from the nearest FedEx facility and which service you're using (FedEx Ground, FedEx Express, FedEx Home Delivery). Ask the representative for the exact fee before you confirm the pickup — they'll tell you during the call.
Some FedEx account holders, especially those who ship frequently, have pickups included in their service plan. If you have a business account, ask whether pickups are covered.
What happens on pickup day
The driver will arrive during your assigned two-hour window. You don't have to be home, but someone needs to be there to hand over the packages and sign the pickup receipt. Leave packages in an accessible spot if you won't be there — a porch, garage, or side door — and let the driver know where they are when you schedule the pickup.
The driver will scan your packages and give you a receipt with tracking numbers. Keep that receipt. If a package doesn't show up in the FedEx system within a few hours, you'll have proof you handed it over.
Scheduling pickups online or through the app instead
If you don't want to call, you can schedule a pickup on FedEx.com. Log in to your account (or create one), go to "Schedule a Pickup," enter your address and package details, and choose your time window. The process is the same as calling, but you do it on your own time.
The FedEx mobile app also has a pickup scheduling option. Open the app, tap the menu, select "Schedule a Pickup," and follow the same steps. You'll get a confirmation number and a notification when the driver is on the way.
What to do if you need to cancel or change the pickup
Call 1-800-463-3339 again with your reference number, or cancel through FedEx.com or the app. Cancellations made before 5 p.m. the day before your scheduled pickup usually don't have a fee. If you cancel after that, FedEx may charge a cancellation fee.
If you need to reschedule to a different time or day, tell the representative during the call — they can often move your pickup without cancelling and rebooking.
Pickup limitations and what doesn't work
FedEx won't pick up from PO boxes, mailboxes, or UPS stores. They also won't pick up packages that are damaged, leaking, or improperly packed. If your package looks unsafe to transport, the driver can refuse it. Make sure packages are sealed and labeled clearly with the recipient's address.
Some rural areas don't have pickup service. If you're in a remote location, the representative will tell you during the call and may suggest dropping off at a FedEx location instead.
Frequently Asked Questions
Can I schedule a pickup for the same day I call?
Same-day pickups are rarely available. FedEx typically schedules pickups for the next business day. If you need to ship urgently, ask the representative whether same-day pickup is possible in your area — it depends on how close you are to a FedEx facility and what time you call.
What if the driver doesn't show up during my window?
Call 1-800-463-3339 with your reference number. The representative can check whether the driver attempted delivery and reschedule if needed. Keep your packages in a safe place until the pickup happens.
Do I have to be home for the pickup?
No. You can leave packages in a find spot like a garage or covered porch and tell the driver where they are when you schedule. Someone should be available to answer the door if the driver has questions, but you don't have to be there the entire two-hour window.
Can I schedule a pickup if I don't have a FedEx account?
Yes. The representative will create an account for you during the call using your address and phone number. You'll get an account number and can use it for future shipments.
What if my packages are too heavy or large for a standard pickup?
Tell the representative during the call. FedEx handles oversized and heavy shipments, but they may charge an additional fee or schedule a special pickup. Be honest about weight and dimensions so the driver comes prepared.