The main FedEx phone number for scheduling a pickup is 1-800-463-3339

That number works for residential and small business pickups in the United States. When you call, have your address, package weight, and preferred pickup time ready. FedEx will ask what you're shipping and whether you have a FedEx account — if you don't, they can set one up during the call or you can arrange payment when the driver arrives.

The wait time varies by time of day and season. Early morning calls (before 9 a.m.) and calls made several days ahead usually move faster than same-day requests. If you're calling during peak shipping periods — late November through December, or the days before major holidays — expect longer hold times.

Key Takeaways

  • Call 1-800-463-3339 to schedule a FedEx pickup from your home or small business location in the United States.
  • Have your full address, package dimensions or weight, and your preferred pickup window ready before you call.
  • FedEx can pick up packages you've already paid for through their website or another shipper, or they can collect payment on the spot.
  • Pickups scheduled at least one business day in advance are more reliable than same-day requests, which may not be available in all areas.
  • If you ship regularly, a FedEx account number saves time on future calls and can unlock discounted rates.

What information you need before calling

Have your complete street address written down, including apartment or suite number if you have one. FedEx needs to know exactly where to find you. If you're at a business, have the building name or cross streets available too — this matters especially in industrial parks or office complexes where multiple businesses share an address.

Know the approximate weight and dimensions of what you're shipping, or at least whether it's a small envelope, a medium box, or something larger. You don't need to be exact, but saying "it's about 5 pounds" or "it's a shoebox-sized box" helps the dispatcher route the right vehicle to your location. If you're shipping something fragile or hazardous, mention that during the call.

Have a time window in mind. FedEx offers morning pickups (before noon) and afternoon pickups (after noon) on most routes. If you need a specific time — say, between 2 and 4 p.m. — ask, but understand that the driver may arrive outside that window depending on the route. Afternoon pickups are generally more flexible than morning ones.

Pickup fees and payment options

FedEx charges for pickups, but the amount depends on your account type and shipping volume. Residential pickups typically cost between $6 and $10 per pickup, though this varies by location. If you have a FedEx account and ship regularly, you may have free or discounted pickups included in your plan.

You can pay for the pickup in three ways: with a FedEx account number (if you have one), by credit card over the phone during the call, or by cash or card when the driver arrives. If you're paying on pickup, tell the dispatcher that during your call so they know to bring a payment terminal.

If you're shipping a package you've already paid for through FedEx.com, UPS, or another carrier, FedEx can still pick it up — but you're paying for the pickup service itself, not the shipping. The package's shipping cost is separate and already handled.

Same-day pickups versus scheduling ahead

FedEx offers same-day pickups in many areas, but availability depends on when you call and where you are. If you call before 5 p.m. and your location is on an active FedEx route that day, a same-day pickup is often possible. However, rural areas, small towns, and locations far from a FedEx hub may not have same-day service.

Scheduling a pickup one or two business days ahead is more reliable and gives you a confirmed time window. The dispatcher can also note special instructions — like "leave it by the side door" or "ring the bell twice" — when you schedule in advance. Same-day requests sometimes get cancelled if the route fills up, so plan ahead when you can.

What happens after you call

After you schedule the pickup, FedEx sends a confirmation to your phone or email (if you provided it). The confirmation includes the date, the time window, and a reference number. Take note of that reference number — if the driver doesn't show or you need to reschedule, you'll need it.

The driver will arrive during your scheduled window and collect the package. If you're not home, the pickup may be cancelled and you'll need to call back to reschedule. Some FedEx locations allow you to leave packages in a designated spot if you arrange it ahead of time, but this is not standard — ask when you call if this is an option for you.

Alternatives if you can't reach the main line

If the main number has a long wait, you can schedule a pickup online at FedEx.com without calling. Log in or create an account, go to "Ship," and select "Schedule a Pickup." The online form takes about five minutes and gives you the same options as a phone call. You'll receive a confirmation email when ready.

If you have a FedEx account manager or work with a business account, you can also email your pickup request directly to your account contact. For large or complex shipments, this route is often faster than the general phone line.

Some FedEx Office locations (the retail stores) can also arrange pickups, though they may charge a higher fee than calling the main line. This option works if you're already going to a FedEx Office for other services.

Frequently Asked Questions

Can I schedule a pickup if I don't have a FedEx account?

Yes. You can pay for the pickup by credit card over the phone or in cash when the driver arrives. The dispatcher will ask for your phone number and email so they can send a confirmation, but you don't need an account number to request a pickup.

What if the driver doesn't show up?

Call 1-800-463-3339 again with your reference number and explain what happened. The dispatcher can reschedule when ready or investigate whether the route was cancelled that day. If you were home during the window and the driver never came, ask about a credit or refund of the pickup fee.

Can FedEx pick up packages from multiple rooms or locations in my house?

Yes, but tell the dispatcher during your call. The driver will collect all packages you have ready. Have them in one straightforward-to-access spot — near the front door or in your garage — so the pickup stays on schedule.

Do I need to be home for the pickup?

Generally yes. The driver needs someone to hand over the package and sign the pickup confirmation. If you can't be home, ask the dispatcher whether you can leave the package in a find location and provide special instructions — but this is not may provide to work and depends on your location.

What time does FedEx stop taking pickup calls?

The phone line is open from early morning until evening, but the exact hours vary by location and season. For same-day pickups, call before 5 p.m. For next-day or later pickups, you can call until about 8 p.m. Using the online scheduler at FedEx.com works 24 hours a day.