FedEx Freight's main customer service line is 1-800-463-3339, available Monday through Friday, 8 a.m. to 6 p.m. Eastern time.
FedEx Freight is a separate division from FedEx Express and FedEx Ground, so calling the main FedEx number will not reach them. The 1-800-463-3339 line handles shipment tracking, pickup requests, billing questions, and general account support for FedEx Freight customers.
Wait times vary by time of day and season. Calling early in the morning or late afternoon typically means shorter holds than midday. If you are calling about a time-sensitive shipment, have your tracking number ready — it will help the representative locate your shipment faster.
Key Takeaways
- FedEx Freight's main phone number is 1-800-463-3339, and it operates Monday through Friday, 8 a.m. to 6 p.m. Eastern time.
- This line is separate from FedEx Express and FedEx Ground, so you must call the correct number for FedEx Freight shipments.
- Having your tracking number ready before you call will speed up the process of locating your shipment.
- For non-urgent questions, you can also visit the FedEx Freight website or use their online tracking tool to check shipment status without waiting on hold.
What you can handle by phone versus online
The FedEx Freight phone line handles live questions that their website cannot resolve. Call if you need to arrange a pickup, dispute a charge, discuss delivery options for an upcoming shipment, or report a damaged package. You can also call to ask about service areas — FedEx Freight does not serve all locations the way FedEx Express does.
For tracking an existing shipment, checking rates, or looking up your account balance, the FedEx Freight website usually gives you an answer without waiting. Log in with your account number or create a free account to access these tools. The website also shows you whether FedEx Freight serves your pickup or delivery address before you commit to a shipment.
When FedEx Freight is closed and what to do
FedEx Freight customer service does not operate on weekends or federal holidays. If you need to reach them outside business hours, you have two options: use the online tracking tool on their website (available 24/7), or call back during the next business day.
If your shipment is time-sensitive and you cannot wait until Monday, consider whether FedEx Express might serve your need instead — it operates seven days a week and offers overnight and two-day options. FedEx Freight specializes in heavier, less-urgent freight, so it is not designed for weekend emergencies the way Express is.
Preparing for your call
Before you dial, gather the information the representative will ask for. Have your account number (if you have one), your tracking number, the shipper and receiver addresses, and the weight or dimensions of the shipment. If you are calling about a problem — a late delivery, damage, or a billing error — write down the dates and amounts involved.
If you are calling to arrange a pickup, know whether you need a one-time pickup or a standing weekly pickup, and have the address and weight of the shipment ready. The representative will also ask what time window works for you, so think about your availability before you call.
FedEx Freight versus other FedEx divisions
FedEx Freight handles shipments that are typically heavier or larger than what FedEx Express or FedEx Ground accept. It is designed for palletized freight, partial truckloads, and full truckloads rather than packages. If you are shipping something under 150 pounds and it fits in a box, FedEx Ground or FedEx Express is usually the right choice.
Each division has its own phone number and service area. Calling the wrong number will not get you transferred — you will have to hang up and call again. FedEx Express is 1-800-463-3339 for pickup requests but uses different numbers for other services. FedEx Ground uses 1-800-463-3339 for some services. Always confirm you have the right division before you call.
Tracking your shipment without calling
The FedEx Freight website lets you track shipments in real time without speaking to anyone. Go to fedexfreight.com, enter your tracking number, and you will see the current location, estimated delivery date, and any delivery notes. This is often faster than calling, especially during busy hours.
If the tracking information shows a delay or problem, you can still call to ask questions or request action. But checking online first often answers your question and saves you a phone call.
Frequently Asked Questions
Can I schedule a pickup by phone?
Yes. Call 1-800-463-3339 during business hours with your address, the weight and dimensions of your shipment, and your preferred pickup time. The representative will confirm whether FedEx Freight serves your location and give you a pickup window.
What if I call and get a long wait time?
Try calling early morning (8 a.m. to 9 a.m. Eastern) or late afternoon (4 p.m. to 6 p.m. Eastern) when call volume is lower. For non-urgent questions, use the website or call back the next day.
Do I need an account to call FedEx Freight?
No. You can call with a one-time shipment question or to arrange a single pickup without an account. However, if you ship regularly, setting up an account online lets you manage shipments and billing without calling each time.
What if my shipment is damaged?
Call 1-800-463-3339 to report the damage. Have photos of the damage and the packaging ready, and describe what was broken and how it was packed. The representative will start a claim and tell you what documentation they need from you.
Is there a different number for billing questions?
No. The main number 1-800-463-3339 handles billing, tracking, pickups, and general support. Have your account number and invoice number ready if you are calling about a specific charge.