FedEx Express pickup by phone
To schedule a FedEx Express pickup by phone, call 1-800-463-3339. This is the main FedEx customer service line. Have your shipping address, package weight, and preferred pickup time ready before you call. The representative will confirm your location can receive pickups and add the request to the system.
Pickup requests made by phone are processed the same day if you call before your local FedEx cutoff time, which is usually between 5 p.m. and 6 p.m. If you call after hours, your pickup will be scheduled for the next business day. FedEx will attempt pickup during your requested window, though the exact time depends on the driver's route that day.
Key Takeaways
- Call 1-800-463-3339 to schedule a FedEx Express pickup; have your address and package details ready.
- Same-day pickups are possible if you call before your local FedEx cutoff time, usually 5 p.m. to 6 p.m.
- You can also schedule pickups online at fedex.com or through the FedEx Mobile app without calling.
- FedEx will pick up packages from your home, office, or loading dock at no extra charge for most Express services.
- If you miss a scheduled pickup, call the same number to reschedule or arrange a different time.
What information you need before calling
Have these details ready when you dial: your full street address (not a P.O. box for most pickups), the number of packages, the total weight, and the dimensions if any package is oversized. You should also know what service you want — FedEx Express offers several options like overnight, 2-day, and ground, and the service level affects pickup availability.
If you are shipping from a business address, have your account number handy. If you are a residential customer without a FedEx account, the representative can still schedule a pickup, though you may pay a pickup fee depending on your service level. Ask about this when you call.
Scheduling a pickup for the same day
Same-day pickups work only if you call before your local FedEx cutoff. Most locations stop accepting new pickup requests between 5 p.m. and 6 p.m., but some areas may differ. When you call, the representative will tell you when ready whether same-day pickup is possible for your address.
The driver will attempt to reach you during your requested time window, but FedEx does not may provide an exact arrival time. If you are not ready when the driver arrives, you can reschedule by calling the same number. Packages must be packed and labeled before the pickup window begins.
Alternatives to calling for a pickup
You can schedule a pickup online at fedex.com without speaking to anyone. Log in or create an account, go to "Schedule a Pickup," enter your address and package details, and choose your preferred time. The online system shows available pickup windows for your location and confirms when ready.
The FedEx Mobile app also lets you schedule pickups from your phone. Both methods work 24 hours a day and are often faster than calling, especially during busy times. If you prefer not to schedule in advance, you can drop packages at any FedEx location — FedEx Office, FedEx Station, or authorized retailers — during their business hours.
What happens after you schedule a pickup
Once your pickup is confirmed, FedEx sends you a confirmation number by email or text, depending on how you scheduled it. Keep this number in case you need to reschedule or contact FedEx about the pickup. The driver will arrive during your requested window and collect the packages.
If the driver arrives and you are not ready, they will leave a notice. You can call 1-800-463-3339 again to reschedule for the same day or a later date. If packages are not ready at the time of pickup, tell the driver and they can return the next business day.
Pickup fees and what is included
Most FedEx Express services include free pickups from your location. However, some residential accounts or lower-cost services may charge a pickup fee, usually between $5 and $10 per pickup. Ask the representative when you call whether your service includes free pickup.
The pickup fee, if charged, is added to your shipping invoice. If you schedule multiple packages for the same pickup time, you typically pay only one fee, not one per package. Confirm this with the representative to avoid surprises on your bill.
If you need to reschedule or cancel
Call 1-800-463-3339 to reschedule a pickup you have already booked. Have your confirmation number ready. You can reschedule to the same day if you call before the original pickup window, or move it to any future business day.
To cancel a pickup entirely, call the same number and provide your confirmation number. Cancellations made before the pickup window usually have no penalty. If the driver has already attempted pickup and you were not ready, you can reschedule at no extra cost by calling when ready.
Frequently Asked Questions
Can I schedule a FedEx Express pickup for Sunday or a holiday?
No, FedEx Express does not operate pickups on Sundays or federal holidays. You can schedule a pickup for the next business day by calling 1-800-463-3339 or using the online scheduler. If you call on a holiday, your request will be processed for the following business day.
What if my address is rural or outside a main city?
Call 1-800-463-3339 and provide your full address. The representative will tell you whether FedEx can pick up from your location. Some rural areas may require you to drop packages at a FedEx location instead, or pickups may take longer to arrange.
Can I change my pickup time after I schedule it?
Yes. Call 1-800-463-3339 with your confirmation number and request a new time. If you call before your original pickup window, you can usually move it to the same day. Changes made after the window has passed will be scheduled for the next business day.
Do I need a FedEx account to schedule a pickup?
No, but having an account makes scheduling easier and may may have access to you for free pickups. Without an account, you can still call 1-800-463-3339 to arrange a pickup, though a fee may explore depending on the service level you choose.
What if the driver comes and I am not home?
The driver will leave a notice on your door with instructions to reschedule. Call 1-800-463-3339 with the notice number or your address to book a new pickup time. You can reschedule for the same day if you call before the cutoff, or for any future business day.