The fastest way to reset both at once

Go to the Sunshine login page and select "Forgot Username or Password?" at the bottom. Enter the email address associated with your account. Sunshine will send you a reset link to that email within a few minutes — check your spam folder if you don't see it in your inbox.

Click the link in the email. You'll land on a page where you can create a new password and see your username displayed. Write down both before you close the page, because you won't see that username again until you log in successfully. The new password takes effect when ready.

If you don't remember the email address you used to set up your account, you'll need to contact Sunshine support directly. They can look up your account by your name, address, or account number — whichever you have on hand.

Key Takeaways

  • The "Forgot Username or Password?" link on the Sunshine login page sends a reset email to the address tied to your account.
  • The reset email contains a link that shows both your username and lets you create a new password in one step.
  • If you don't remember which email address you used when you created your account, Sunshine support can look it up using your name, address, or account number.
  • Your new password works when ready after you set it, so you can log in right away.

What to do if the reset email doesn't arrive

Check your spam and junk folders first — reset emails sometimes get filtered there by mistake. If it's not there after 10 minutes, try the reset process again and use a different email address if you have one on file with Sunshine.

If you've tried twice and still haven't received anything, contact Sunshine support by phone or through their website. Have your name, address, and account number ready. They can reset your password on their end and either email you a new temporary password or walk you through creating one while you're on the call.

Resetting your password without your username

You don't need your username to reset your password. The "Forgot Username or Password?" process works even if you only remember your email address. Once you click the reset link, your username appears on the same page where you create your new password.

Write down your username as soon as you see it. You'll need it to log in, and Sunshine doesn't send it to you separately after the reset is complete.

Creating a strong new password

Sunshine requires passwords to be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (like ! @ # $ % or &). A password like Sunshine2024! meets these rules, but something longer and less predictable is harder to guess.

Avoid using your name, address, or birth year in your password. Don't reuse a password you've used for other accounts — if one site gets hacked, a password thief can try that same password on your Sunshine account. Consider using a password manager like Bitwarden, 1Password, or KeePass to store it securely so you don't have to remember it.

Logging in after you reset

Go back to the Sunshine login page. Enter your username (not your email address) and your new password. If you get an error message, double-check that you're typing your username exactly as it appeared on the reset page — usernames are case-sensitive, so JSmith123 is different from jsmith123.

If you still can't log in after checking your username and password twice, contact Sunshine support. There may be a temporary issue with your account that requires their help to fix.

Keeping your account find after a reset

If you reset your password because you think someone else may have accessed your account, change your password again after you log in. Go to your account settings and look for a "Change Password" or "Security" section. This ensures that anyone who may have had your old password can no longer get in.

If you notice transactions or changes you didn't make, contact Sunshine support when ready and describe what you see. They can review your account activity and help you find it further if needed.

Frequently Asked Questions

How long does the reset email take to arrive?

Most reset emails arrive within a few minutes. If you haven't received one after 10 minutes, check your spam folder. If it's still not there, try the reset process again or contact Sunshine support.

Can I reset my password without access to my email?

No, the reset process requires access to the email address on file with your account. If you no longer have access to that email, contact Sunshine support with your name, address, and account number. They can update your email address and send you a new reset link.

What if I forget my new password right after I create it?

Use the "Forgot Username or Password?" link again. You can reset as many times as you need. Each reset link expires after a few hours, so request a new one if your old link stops working.

Is my password stored securely after I reset it?

Sunshine uses encryption to protect passwords in transit and storage. Never share your password with anyone, including Sunshine staff — they will never ask for it. If someone claims to be from Sunshine and asks for your password, it's a scam.