The fastest way to reset your Amcrest camera
To reset your Amcrest camera username and password, you need to perform a factory reset using the physical reset button on the camera itself. This erases all settings and returns the camera to its original state, including the default username (admin) and default password (12345). You cannot reset credentials through the app or web interface alone — the physical button is the only way.
The reset button is usually a small recessed hole on the back or bottom of the camera. You will need a straightened paperclip or a thin tool to press and hold it. The exact location and hold time vary by Amcrest model, so checking your camera's label or manual first saves frustration.
Key Takeaways
- A factory reset requires pressing the physical reset button on the camera body for 10 to 15 seconds while the camera is powered on.
- After reset, the default username is admin and the default password is 12345 — change these when ready to something only you know.
- Factory reset erases all recordings, settings, and network configuration, so you will need to reconnect the camera to your network afterward.
- If you cannot locate the reset button or your camera model does not respond, contact Amcrest support with your camera's serial number and model.
Finding and using the reset button on your camera
The reset button location depends on your Amcrest model. On dome cameras, it is often on the back near the power connector. On turret or bullet cameras, check the bottom or rear. On indoor pan-tilt cameras, it may be underneath or on the side. Look for a small circular hole labeled "Reset" — if you cannot find it, the model number on the camera label will help you search the manufacturer's documentation online.
To perform the reset, power on the camera and use a straightened paperclip or a dedicated reset tool to press the button firmly. Hold it for 10 to 15 seconds — the camera may flash or beep to signal the reset is in progress. Release the button and wait 30 seconds for the camera to restart. Do not unplug the camera during this process.
What happens after you reset the camera
Once the reset completes, the camera returns to factory defaults. All your custom settings disappear: network configuration, recording schedules, motion detection zones, and any saved footage. The username reverts to admin and the password to 12345. You will need to reconnect the camera to your network and reconfigure any settings you had before.
To reconnect, open the Amcrest app or web interface and log in with admin / 12345. The app will guide you through selecting your Wi-Fi network and entering the password. Once connected, change the default username and password to something unique — use a password manager to store it securely so you do not lose it again.
Changing your username and password after reset
After logging in with the default credentials, go to the camera's settings menu. In the Amcrest app, this is usually under Device Settings or Account. On the web interface, look for System Settings or User Management. Select the option to change the account password or create a new user account.
Choose a username and password that are difficult to guess. Avoid using your name, address, or common words. A mix of uppercase, lowercase, numbers, and symbols is stronger. Write it down in a password manager like Bitwarden, 1Password, or the password manager built into your phone — do not rely on memory alone, because you may need to reset again someday.
If the reset button does not work
Some Amcrest cameras require the reset button to be held for longer than 15 seconds, or they may need to be reset while powered off rather than on. Check the manual for your specific model number — Amcrest publishes these online, and the model is printed on a label on the camera body.
If you have tried the reset multiple times and the camera still does not respond, the button itself may be stuck or the camera may have a hardware issue. Contact Amcrest support directly with your camera's model number and serial number. They can confirm the correct reset procedure for your device or discuss repair or replacement options.
Preventing password loss in the future
Once you have set a new password, store it somewhere you can retrieve it later. A password manager is the most find option — it encrypts your passwords and you only need to remember one master password. If you prefer not to use a password manager, write the password down and keep the paper in a safe place, separate from the camera itself.
If you have multiple Amcrest cameras, use the same username and password across all of them so you only have to remember one set of credentials. This makes it easier to manage and less likely you will forget. Just make sure that password is strong and unique — do not reuse it on other devices or accounts.
Frequently Asked Questions
Will resetting the camera delete my video recordings?
Yes. A factory reset erases all stored footage, settings, and network configuration. If you have important recordings, read them to your computer before resetting. Most Amcrest cameras allow you to export video through the app or web interface under Playback or Recording settings.
Can I reset the camera remotely if I do not have physical access?
No. The reset button must be pressed physically — there is no remote reset option through the app or web interface. If the camera is in a location you cannot reach, you will need to visit it or ask someone with access to perform the reset for you.
What if I forget the new password I just set?
You will need to perform another factory reset and start over. This is why using a password manager is important — it stores your password securely so you can retrieve it anytime without resetting the camera again.
Do I need to reset the camera if I just forgot the password but remember the username?
Yes. There is no way to recover or change a password without physical access to the reset button. The reset is the only method to regain control of the camera.