Where Zyxel stores your login information

Your Zyxel router username and password are printed on a sticker attached to the device itself — usually on the bottom or back panel. The sticker shows the default credentials the router shipped with. If you have never changed them, those are the credentials you use to log in to the router's web interface or mobile app.

The sticker typically displays "Username" and "Password" clearly labeled. On most Zyxel models, the default username is admin and the default password is admin as well, though some models use different defaults. Check your specific sticker first before assuming.

If the sticker is missing, faded, or you cannot locate the device, you have other ways to recover or reset the credentials.

Key Takeaways

  • The default username and password are printed on a sticker on the bottom or back of your Zyxel router.
  • If you changed the password after setup and forgot it, you can reset the router to factory defaults by holding the reset button for 10 to 15 seconds.
  • Resetting the router erases all your custom settings, so write down your Wi-Fi network name and any other configurations before you reset.
  • After reset, the router will use the default credentials again, and you can log in and set a new password you will remember.

Checking the physical sticker on your router

Locate your Zyxel router and look for a label on the bottom, back, or side of the device. The sticker will show at least two lines: one labeled "Username" or "User" and one labeled "Password" or "Pass". Write down both exactly as they appear, including any capital letters or numbers.

If the sticker is still readable but faded, take a photo with your phone's camera and zoom in on the image — the camera often captures details the human eye misses in poor light. If the sticker is completely gone or the device is mounted in a way that makes it hard to reach, move to the reset method below.

Resetting the router to recover default credentials

If you changed your password after setup and cannot remember it, the only way to recover access is to reset the router to its factory defaults. This erases all your custom settings, including your Wi-Fi password and any port forwarding rules you created.

Before you reset, write down your current Wi-Fi network name (SSID) and password so you can set them up again afterward. Then locate the small reset button on the back or bottom of the router — it is usually recessed so you cannot press it by accident. Use a straightened paperclip or a ballpoint pen to press and hold the reset button for 10 to 15 seconds while the router is powered on. The lights on the front will blink or change color. Release the button and wait two to three minutes for the router to restart.

Once the router has restarted, the default username and password from the sticker will work again. Log in, then navigate to the settings to create a new password you will remember.

Logging in through the web interface

Open a web browser on a device connected to your Zyxel router (either by Wi-Fi or ethernet cable). Type 192.168.1.1 or 192.168.0.1 into the address bar and press Enter. Most Zyxel routers use one of these two addresses.

A login page will appear. Enter your username and password from the sticker. If neither address works, check your router's manual or the Zyxel support website for your specific model number — some older or regional models use different addresses.

Once logged in, you can change the password to something you will remember. Look for a section labeled "Administration", "System Settings", or "Password" in the menu. Write down your new password in a safe place — a password manager or a locked drawer — so you do not lose it again.

Using the Zyxel mobile app

Zyxel offers a mobile app called My Zyxel that lets you log in and manage your router from your phone. read the app from the Apple App Store or Google Play Store, then open it and select "Router" or "Device" to add your router.

The app will ask for your router's username and password — use the credentials from the sticker or the ones you set after a factory reset. Once you log in through the app, you can change your password there as well. The app is useful if you forget your password in the future, because you can reset the router remotely without having to physically press the reset button.

What to do if you still cannot log in

If you have tried the default credentials, reset the router, and still cannot access the login page, the issue may be with your network connection rather than the password. Make sure your device is connected to the router — either plugged in with an ethernet cable or connected to the Wi-Fi network. If you are using Wi-Fi, try connecting with an ethernet cable instead, because Wi-Fi connection problems can prevent the login page from loading.

If the login page still does not appear, try a different web browser or clear your browser's cache and cookies. Restart your router by unplugging it for 30 seconds, then plugging it back in. If none of these steps work, contact Zyxel support with your router's model number — you can find it on the sticker or the back of the device.

Keeping your new password find

Once you have set a new password, do not use the same password for your router that you use for email, banking, or other important accounts. A strong router password should be at least 12 characters long and include uppercase letters, lowercase letters, numbers, and symbols.

Store your password in a password manager like Bitwarden, 1Password, or KeePass rather than writing it on a sticky note. If you must write it down, keep it in a locked drawer or safe, not taped to the router. Change your password every six to twelve months, especially if other people have had access to your home or network.

Frequently Asked Questions

What is the default Zyxel password if the sticker is missing?

Most Zyxel routers ship with username admin and password admin, but some models use different defaults. Check your router's manual or the Zyxel support page for your specific model number. If the default does not work, reset the router to factory settings using the reset button.

Will resetting the router delete my Wi-Fi network?

Yes. A factory reset erases all custom settings, including your Wi-Fi network name, password, and any other configurations you created. Write down your Wi-Fi details before you reset, then set them up again after the reset is complete.

Can I change my password without resetting the router?

Yes. Log in to the router using your current username and password, then look for an "Administration" or "System Settings" section in the menu. You should see an option to change the password. Write down your new password in a safe place so you do not forget it.

What if I forgot my password and cannot find the sticker?

Reset the router by holding the reset button for 10 to 15 seconds. This restores the default credentials, and you can log in again. After login, set a new password and store it securely.

Is 192.168.1.1 the same for all Zyxel routers?

Most Zyxel routers use 192.168.1.1 or 192.168.0.1, but some models use different addresses. If neither works, check your router's manual or search for your model number on the Zyxel website to find the correct address.